Experts Reviews · Company report
Firestone Complete Auto Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%56+4Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Firestone Complete Auto Care

Corona, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #55Position by Experts Score among all companies we track in this category. of 168 tire shops · 4.7★ from 1,218 Google reviews

Report card

Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Firestone Complete Auto Care is better than 88% of tire shops.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Firestone Complete Auto Care is better than 81% of tire shops.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Firestone Complete Auto Care is better than —% of tire shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Firestone Complete Auto Care is better than 100% of tire shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Firestone Complete Auto Care is better than 100% of tire shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Firestone Complete Auto Care is better than 56% of tire shops.C
56

Reviews for your job

Customers hired Firestone Complete Auto Care for 8 kinds of job.

Firestone Complete Auto Care for wheel alignment

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.111
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Wheel alignment”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 72
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.99%

All 111 Google reviews tagged “Wheel alignment” · showing 20

Julian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★

Great place to come too they do a great job with everything they do

Great priceWheel alignmentBatteryOil change
Rosie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Elias and Marelyn were so great and took care of me in 2 hours. Chris also got me checked in over the phone, wonderful customer service! Got four new wheels and alignment, so happy with the job they did!

Reasonable priceTiresWheel alignment
Sav4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

10/10 always the best service

Reasonable priceTiresWheel alignmentBrakes
yessenia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Extremely helpful, Great service, & quick. In & out within 1 hr!

Great priceTiresWheel alignment
Jose4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Been coming here for years with different vehicles… Today I purchased the lifetime wheel alignment for my 24 Sonata… Great service with the manager Elias…😎👍

Great priceWheel alignment
Evan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had a great experience at Firestone Complete Auto Care. I went in for a wheel alignment and was quoted about two hours, but they had my car finished in just about an hour. The staff was very friendly and professional, and they made me feel comfortable leaving my car in their hands. What I appreciated most was…

Reasonable priceWheel alignment
Lexy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Amazing experience EVERY single time!! I totally recommend getting the membership for the alignment to your car, you go in any time you want and it’s valid for a year.

Reasonable priceWheel alignment
Gloria3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Always good customer service and makes sure my maintenance is up to date.

Reasonable priceAir & cabin filter replacementWheel alignmentOil change
Rayne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

amazing service and people

Great priceTiresWheel alignmentBrakes
Freddy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Awesome customer service , they are friendly and patient with customers.

Wheel alignmentBrakesOil change
Modified5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Had to get a alignment last minute and they fit me in right away, it was done correctly and quickly and their customer service was on point. Thank you

Wheel alignment
Madison3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Always come to this location and they always have amazing customer service. Walkin oil change today with no wait.

Reasonable priceWheel alignmentOil change
Liquee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great customer service

Not sureTiresSteering & suspension repairWheel alignment
RLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Chris was professional and attentive. He kept me updated with the progress of my car work being done.

Reasonable priceWheel alignmentOil change
VictoriaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Came in early when they opened Elias was very professional and very welcoming! Took care of my order right away. I had a wheel alignment done to my 2014 Chevy traverse and tech. Bogard had my car done very quickly. Thank you Firestone!!! 5STARS

Great priceWheel alignment
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent customer service

Great priceTiresWheel alignmentBattery
Dee12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great Honest Service!!! I highly recommend coming here. I was very pleased with the professionalism of all the staff, they keep you in the loop throughout the service. I will now be coming here for my routine oil changes as well. I am One Happy Customer 😁

Great priceTiresWheel alignmentOil change
Vicky1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Been coming to Firestone for over 10 years. Great people and great service

Reasonable priceTiresWheel alignmentOil change
Brian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Great communication and customer service!

Great priceWheel alignmentOil change
Jenny4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Marilyn is professional, friendly, knowledgeable and goes above and beyond for all customers. She treated me incredibly well over the phone and in person. I saw the same for other customers that arrived while I waited for my service to be completed.THANK YOU!!

Reasonable priceTiresWheel alignmentBattery

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 53%Reasonable 43%Overpriced 1%Not sure 2%

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