Experts Reviews · Company report
First Choice Auto Solutions logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%91+6.4Momentum penalty77−2.3Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

First Choice Auto Solutions

Lakeland, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #468Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.9★ from 306 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.First Choice Auto Solutions is better than 84% of auto repair shops.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.First Choice Auto Solutions is better than 69% of auto repair shops.B
69
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.First Choice Auto Solutions is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.First Choice Auto Solutions is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.First Choice Auto Solutions is better than 77% of auto repair shops.B
77
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.First Choice Auto Solutions is better than 91% of auto repair shops.A
91

Reviews for your job

Customers hired First Choice Auto Solutions for 8 kinds of job.

First Choice Auto Solutions for air conditioning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Air conditioning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#34 / 324

All 16 Google reviews tagged “Air conditioning”

Alex1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Always been able to assist with my car

General repairs & maintenanceAuto engine diagnosticAir conditioning
Kaley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brought my car in for a/c work, throughout the entire speedy process the customer service was excellent and my a/c is working perfect! Nothing but praise for this business and the employees.

Air conditioning
Sylvia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My first time here and the service was EXCELLENT…from hospitality, details, and answered all my questions. 100% recommend First Choice Auto Solutions.

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tisha is a great sales rep. She keeps the shop on their toes! Always on time and very thorough!! Justin and the shop are really clean and courteous of your vehicle. I’ve taken my cars to them at the last minute before going out of town and they get me up and going.

BatteryAir conditioningAuto engine diagnostic
Denise2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I needed my air conditioner fixed it was blowing hot so I gave them a call for a appointment they got it up and back running super cold like brand new. Once I seen how good of service they gave me I haven’t taken my truck to anyone else. I’ve been back to have a radio replaced and my back tail light replaced as well…

Air conditioningElectrical repair
JessicaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were clear about what I needed, my options, and cost. I appreciate their professionalism.

Air conditioningOil change
Timothy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The staff is very friendly and they'd great work

BrakesAir conditioningElectrical
Mack5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Where do I begin, Tish is the most down to earth sweetheart. The entire business is very intentional with both their efforts to repair cars to the best of their abilities and respecting the customers time. I have had my compressor and condenser replaced. All good reports.

Air conditioningOil change
Melisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

First Choice Auto Solutions has saved me THOUSANDS ... I CAN'T THANK THEM ENOUGH... I needed Emergency service and I found them they were helpful and honest. I inquired about the other services I needed Mr. Bass gave me the best price. I trust them and you can too. They made my bad car a safe car. I'm so…

Auto maintenanceAuto tire replacementBattery
LarryLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent services.. Would not take my vehicles to anyone else.. I have my whole family going here.. For a honest straight forward answer to any of your problems, bring it to them.. Can not say enough about 1st choice.. 10+ rating from us..

Auto brake repairAuto brake replacementAuto emissions testing
Erica6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Justin and his staff provide professional auto repair services. The entire process from vehicle check-in to pickup is handled with great ease. I use this repair shop for my personal vehicles as well as my business vehicles.

A/C installation & repairAir conditioningElectrical+ Punctuality+ Professionalism
H5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

What an Amazing Shop!!! From the moment you walk in you feel welcomed and at ease by Ms. Trisha. The Technicians we're Great explaining the issues with my vehicle and provided me with a detailed explanation on what needed to be done and the timeframe. Not only was I impressed with their customer service, knowledge…

BrakesAir conditioningEngine repair+ Quality+ Professionalism+ Value
Emily3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Justin and his crew do a bang up job! Very honest, reliable and VERY AFFORDABLE. I have two vehicles Justin’s crew has worked on. Always been treated with the utmost respect. Never left me feeling like I’d been lied to or not gotten what I paid for. Can’t go wrong when you choose Justin’s Team at First Choice Auto.

A/C installation & repairBrakesAir conditioning+ Punctuality+ Quality+ Professionalism
bonnie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

These young men are very hard workers and Honest very polite Lifetime Polk County boys very Reasonable on their prices

A/C installation & repairAir & cabin filter replacementAuto detailing+ Punctuality+ Quality+ Professionalism
Susan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I have never met a more ethical and professional business in all my life. The owner was very prompt in getting back to me, giving me a quote and then promptly getting back to me on the repairs. Things didn't go well with my repair and my car had to be sent to the dealership. The owner was above and beyond helpful…

Air conditioningOil change+ Punctuality+ Quality+ Professionalism
FranciscoLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BrakesAir conditioningGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 63%Reasonable 34%Overpriced 3%Not sure 0%

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