Jenna Babb5 reviewsTotal number of Google reviews Jenna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat work at a great price! Needed it done quickly and they were so fast!
First Choice Auto Solutions
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%91+6.4Momentum penalty77−2.3Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#468 of 707 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 34%
4.9 ★★★★★ 306 Google reviews · 23 photos
97%five-star reviews
4.76★last 12 monthsAverage stars on reviews from the last 12 months only.
6.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
86%reviews answered by the owner
Nov 2026latest review
First Choice Auto Solutions at a glance
Google reviewers for this Lakeland auto repair shop generally highlight fast turnaround times, fair pricing, and honest communication regarding necessary repairs. Customers frequently mention that the staff is professional, responsive, and willing to work within budget constraints. However, a small number of low-star reviews criticize the shop for failing to diagnose issues correctly or providing initial price estimates, leading to additional costs and dissatisfaction with the final outcome.
- Google rating: 4.9 out of 5 from 306 reviews (97% five-star).
- Reviews on this page: 306 Google reviews (261 with written comments, 5 with photos).
- Owner responses: the business replied to 86% of reviews.
- Most recent review: November 2, 2026.
- Service: Auto Repair Shop serving Lakeland, Florida.
Data from Google, last updated November 4, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.First Choice Auto Solutions: 84/100 on this factor. Category median: 87.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.First Choice Auto Solutions: 69/100 on this factor. Category median: 85.B
69
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.First Choice Auto Solutions: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.First Choice Auto Solutions: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.First Choice Auto Solutions: 77/100 on this factor. Category median: 100.B
77
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.First Choice Auto Solutions: 91/100 on this factor. Category median: 57.A
91
Bar = this company · dark tick = category median.
Star ratings
306 Google reviews we collected
- 5 stars29797%
- 4 stars10%
- 3 stars10%
- 2 stars00%
- 1 star72%
Praise vs complaints
Phrases our text analysis found in 261 written reviews
- Praise51499%
- Complaints71%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price2063%
- Reasonable1134%
- Overpriced13%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Price & value9618%
- Staff & attitude9418%
- Speed & response8416%
- Quality & results7815%
- Honesty & trust7514%
- Would recommend7214%
- Communication224%
What customers talk about
We read 261 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Overall, it was a great experience with reasonable prices.”
“I asked them a question which was a basic simple question that everybody knows the answer to to give me a basic price on a repair that I already know how to do.”
“They were great , and so kind and real professional”
“Had my truck told Darin on a Monday morning, not only where the repair is done in a timely fashion.”
“I highly recommend First Choice Auto for their exceptional service.”
“They did not fix the issue and I spent over $500 with these people.”
“…of my money was still there when they were done working on my truck, honesty and integrity at its finest.…”
“I would definitely recommend First Choice to anyone looking for a trustworthy and reasonably priced shop in Lakeland!”
“Sometimes words are not enough to explain how amazing a business is!”
People customers mention
- Justin 10 reviews
- Tish 7 reviews
- Tisha 4 reviews
- Tyler 3 reviews
- James 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired First Choice Auto Solutions for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
AlexLocal Guide · 77 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
First Choice Auto Solutions is a great place to have work done. They did my timing belt and some other work on my 2015 V6 Honda Accord. They finished the whole job in one day. It has been a few thousand miles, and everything is working as it should. I would highly recommend them.
General repairs & maintenanceOil change
Zachary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Had my truck told Darin on a Monday morning, not only where the repair is done in a timely fashion. The price was fair. But the biggest surprise was the fact that I had $1800 in cash that I had forgotten was in my center console and all of my money was still there when they were done working on my truck, honesty and integrity at its finest.
Andrew5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
I must say it's called First Choice for a reason,they went way beyond my expectations on fixing my oil leak by replacing the oil filter housing and even fixing my deferental that was shot and gone..The did it faster than I ever expected and when other places said it would be a week or so,they did it in 2 days...Tris…
Great priceEngine repairService not listed
Shana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
They are amazing workers and they work with your budget and still make sure you walk out the door satisfied
Jade2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great place and great people. Tisha was fantastic and very helpful! Will definitely be going back for regular maintenance
Reasonable priceAir & cabin filter replacement
Fatso2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Tish and Tyler got my car back on the road same day and worked out a solution when my funds were low. I’ll be back! Especially since I own a Kia Soul 2018 that needs constant attention.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 40 | — |
| Oil change | 30 | — |
| Auto engine diagnostic | 21 | — |
| Engine repair | 16 | — |
| Brakes | 16 | — |
| Air conditioning | 16 | — |
| A/C installation & repair | 12 | — |
| Transmission | 12 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 306 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Alex BarnettLocal Guide · 77 reviewsTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFirst Choice Auto Solutions is a great place to have work done. They did my timing belt and some other work on my 2015 V6 Honda Accord. They finished the whole job in one day. It has been a few thousand miles, and everything is working as it should. I would highly recommend them.
- Services: General repairs & maintenance, Oil change
Response from the owner · a year ago
We are here to always give great Quality Service you can trust. Anything else we can do just give us a call we will be happy to help .
Zachary Gilliland4 reviewsTotal number of Google reviews Zachary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad my truck told Darin on a Monday morning, not only where the repair is done in a timely fashion. The price was fair. But the biggest surprise was the fact that I had $1800 in cash that I had forgotten was in my center console and all of my money was still there when they were done working on my truck, honesty and integrity at its finest.
Response from the owner · 2 weeks ago
We are here to always give great Quality Service you can trust. Anything else we can do just give us a call we will be happy to help THANK YOU
Andrew Ponce5 reviewsTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI must say it's called First Choice for a reason,they went way beyond my expectations on fixing my oil leak by replacing the oil filter housing and even fixing my deferental that was shot and gone..The did it faster than I ever expected and when other places said it would be a week or so,they did it in 2 days...Tris was excellent customer service and a sweetheart at what she does...If you ever need ANY mechanic work don't doubt them and let them be your FIRST CHOICE..thanks to all the staff may God bless yall.
- Price assessment: Great price
- Services: Engine repair, Service not listed
Response from the owner · 2 weeks ago
We are here to always give great Quality Service you can trust. Anything else we can do just give us a call we will be happy to help THANK YOU
Cassie Capistrant2 reviewsTotal number of Google reviews Cassie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest place in town!! Wouldn't take my car anywhere else!
- Price assessment: Great price
- Services: Oil change, Service not listed
Response from the owner · 8 years ago
Thank you.
Lauren O'Bryan8 reviewsTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood work at a fair price.
Response from the owner · 2 weeks ago
THANK YOU ! We are here to always give great Quality Service you can trust. Anything else we can do just give us a call we will be happy to help
Shana Reid2 reviewsTotal number of Google reviews Shana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey are amazing workers and they work with your budget and still make sure you walk out the door satisfied
Response from the owner · 2 weeks ago
We are here to always give great Quality Service you can trust. Anything else we can do just give us a call we will be happy to help
Jade Obi2 reviewsTotal number of Google reviews Jade has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat place and great people. Tisha was fantastic and very helpful! Will definitely be going back for regular maintenance
- Price assessment: Reasonable price
- Services: Air & cabin filter replacement
Response from the owner · 3 weeks ago
We are here to always give great Quality Service you can trust. Anything else we can do just give us a call we will be happy to help
Jeffrey Hall1 reviewTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey were great , and so kind and real professional
- Price assessment: Reasonable price
- Services: Exhaust
Response from the owner · 3 weeks ago
We are here to always give great Quality Service you can trust. Anything else we can do just give us a call we will be happy to help .
Fatso AI Creations2 reviewsTotal number of Google reviews Fatso has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTish and Tyler got my car back on the road same day and worked out a solution when my funds were low. I’ll be back! Especially since I own a Kia Soul 2018 that needs constant attention.
Response from the owner · 3 weeks ago
THANKS FOR THE REVIEW .
Business details
- Address: 1639 W Memorial Blvd, Lakeland, FL 33815
- Phone: (863) 225-5175
- Website: firstchoiceautosolutions.com
- Service area: Lakeland, FL