Analyzing 9,400,2369.4M ReviewsFor 26,78326.8K Experts

Experts Reviews · Company report
First Choice Auto Solutions logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%91+6.4Momentum penalty77−2.3Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

First Choice Auto Solutions

Lakeland, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #468Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.9★ from 306 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.First Choice Auto Solutions is better than 84% of auto repair shops.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.First Choice Auto Solutions is better than 69% of auto repair shops.B
69
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.First Choice Auto Solutions is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.First Choice Auto Solutions is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.First Choice Auto Solutions is better than 77% of auto repair shops.B
77
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.First Choice Auto Solutions is better than 91% of auto repair shops.A
91

Reviews for your job

Customers hired First Choice Auto Solutions for 8 kinds of job.

First Choice Auto Solutions for electrical

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Electrical”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#129 / 316

All 8 Google reviews tagged “Electrical”

Jason2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent experience with 1st Point Auto Solutions! The service was outstanding from start to finish. They were honest and upfront about what needed to be done, and the pricing was very fair. It’s refreshing to find an auto shop you can trust that doesn’t try to upsell you or recommend work you don’t need.…

Great priceGeneral repairs & maintenanceElectricalEngine repair
Brittney4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thank you so much for making a very hard time easier and now my car is running a lot better. Thank you Tish for being so understanding through all the crazy. My car was in and out with in one day these people work very hard!

ElectricalElectrical repair
Sylvia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My first time here and the service was EXCELLENT…from hospitality, details, and answered all my questions. 100% recommend First Choice Auto Solutions.

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
Timothy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The staff is very friendly and they'd great work

BrakesAir conditioningElectrical
Melisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

First Choice Auto Solutions has saved me THOUSANDS ... I CAN'T THANK THEM ENOUGH... I needed Emergency service and I found them they were helpful and honest. I inquired about the other services I needed Mr. Bass gave me the best price. I trust them and you can too. They made my bad car a safe car. I'm so…

Auto maintenanceAuto tire replacementBattery
Erica6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Justin and his staff provide professional auto repair services. The entire process from vehicle check-in to pickup is handled with great ease. I use this repair shop for my personal vehicles as well as my business vehicles.

A/C installation & repairAir conditioningElectrical+ Punctuality+ Professionalism
Randy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The service was great and friendly. Tisha was amazing and tyler as well. Very professional. Highly recommend this shop

Electrical+ Punctuality+ Quality+ Professionalism
bonnie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

These young men are very hard workers and Honest very polite Lifetime Polk County boys very Reasonable on their prices

A/C installation & repairAir & cabin filter replacementAuto detailing+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 63%Reasonable 34%Overpriced 3%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance40—
Oil change30—
Auto engine diagnostic21—
Engine repair16—
Brakes16—
Air conditioning16—
A/C installation & repair12—
Transmission12—

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