Experts Reviews · Company report
First Choice Auto Solutions logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%91+6.4Momentum penalty77−2.3Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

First Choice Auto Solutions

Lakeland, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #468Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.9★ from 306 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.First Choice Auto Solutions is better than 84% of auto repair shops.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.First Choice Auto Solutions is better than 69% of auto repair shops.B
69
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.First Choice Auto Solutions is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.First Choice Auto Solutions is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.First Choice Auto Solutions is better than 77% of auto repair shops.B
77
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.First Choice Auto Solutions is better than 91% of auto repair shops.A
91

Reviews for your job

Customers hired First Choice Auto Solutions for 8 kinds of job.

First Choice Auto Solutions for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.40
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#290 / 457
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.88%

All 40 Google reviews tagged “General repairs & maintenance” · showing 20

AlexLocal Guide · 77 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

First Choice Auto Solutions is a great place to have work done. They did my timing belt and some other work on my 2015 V6 Honda Accord. They finished the whole job in one day. It has been a few thousand miles, and everything is working as it should. I would highly recommend them.

General repairs & maintenanceOil change
CherushiLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Wonderful and Knowledgeable staff. Better priced compared to most places in town.

Great priceGeneral repairs & maintenanceBrakes
Alex1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Always been able to assist with my car

General repairs & maintenanceAuto engine diagnosticAir conditioning
Connor3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

First Choice Auto Solutions should genuinely be everyone’s first choice in Lakeland. I recently went in for a simple CV axle replacement on my Volkswagen, and they were transparent, honest, and kind throughout the entire process. Their quote was a couple hundred dollars less than the quotes I received from several…

Reasonable priceGeneral repairs & maintenanceService not listed
Jason2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent experience with 1st Point Auto Solutions! The service was outstanding from start to finish. They were honest and upfront about what needed to be done, and the pricing was very fair. It’s refreshing to find an auto shop you can trust that doesn’t try to upsell you or recommend work you don’t need.…

Great priceGeneral repairs & maintenanceElectricalEngine repair
Infinity7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Sometimes words are not enough to explain how amazing a business is!!! Ill humbly say, we just bought this truck only had it a few days when problems started. It is under a very short warranty. So time was very very important. Next day got us in, fixed several problems, we left happy, still had a lingering issue,…

Customer photo from Infinity's review
Great priceAir & cabin filter replacementGeneral repairs & maintenanceOil change
HeatherLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I took my 2012 chevy equinox there and they were great they fixed what needed to be fixed and didnt fix what wasn't broken so I got to get my money back on parts that I bought and didn't even need and what needed to be fixed was manageable in price wise and for the parts and labor they gave me a good price and in a…

General repairs & maintenance
CDG3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I take both of my cars to First Choice - there is NO other place I can trust to get the job done. Reliable, FRIENDLY, people- centered and honest- that’s who they are. We’ve been going here for years. Tish is sweet heart. Give them a try- you won’t be disappointed!

Great priceGeneral repairs & maintenanceOil changeService not listed
Ryan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★

I had an incident on Route 33 with a commercial truck that had dropped some of his load. I ran the material over and it instantly caused damage to my front end. The company was great at handling my situation and I had brought it to First Choice Auto Solutions for a full diagnosis, never had been here before but they…

OverpricedTiresSteering & suspension repairGeneral repairs & maintenance
Demi6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

First choice auto solutions was able to diagnose a problem, and give a very reasonable and affordable price for something that the The dealership was wanting to charge an arm and a leg for. I have been going to this place for over three years and I will not look back. They are very personable, very kind and they…

Great priceGeneral repairs & maintenanceAuto engine diagnostic
Nicole8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

First choice auto took care of my car in a timely matter. The customer service was awesome. I would recommend over and over for the professional service you recieve. Highly recommended. Nykki Gilley.

Great priceGeneral repairs & maintenance
ArtLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have taken my van to Justin several times with great results. He only recommends what I really need and shops for the most cost efficient parts. They will work with you regarding drop off and pick up times with text updates throughout the repair process. Tish is very helpful upfront and they return calls with voice or text.

General repairs & maintenanceOil changeSteering & suspension replacement
Shay9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Absolutely love the service and the people are amazing and work fast and since my car has been brought here her haven’t had any issues with our car came back again! They will forever get our service no matter what

A/C installation & repairElectrical repairGeneral repairs & maintenance
EmilyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tisha was very professional and friendly, parts came in quick and was able to get my vehicle repaired in a timely manner. Thanks for the honesty and care for my vehicle!

General repairs & maintenanceOil change
Sylvia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My first time here and the service was EXCELLENT…from hospitality, details, and answered all my questions. 100% recommend First Choice Auto Solutions.

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tisha is a great sales rep. She keeps the shop on their toes! Always on time and very thorough!! Justin and the shop are really clean and courteous of your vehicle. I’ve taken my cars to them at the last minute before going out of town and they get me up and going.

BatteryAir conditioningAuto engine diagnostic
Jesus8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Awesome work done great customer service I will go back again!

General repairs & maintenance
Melisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

First Choice Auto Solutions has saved me THOUSANDS ... I CAN'T THANK THEM ENOUGH... I needed Emergency service and I found them they were helpful and honest. I inquired about the other services I needed Mr. Bass gave me the best price. I trust them and you can too. They made my bad car a safe car. I'm so…

Auto maintenanceAuto tire replacementBattery
Robert6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The only ones I trust I never call around because they have the best prices in town

A/C installation & repairBrakesGeneral repairs & maintenance
Magen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Everyone theres is very nice abd helpful all the way thanks I will come back

General repairs & maintenance

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 63%Reasonable 34%Overpriced 3%Not sure 0%

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