Wael Eid
Review from Google · view on GoogleHighly recommend!
First Class Mounting & More
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%95+24.8Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 11 TV mounting servicesPosition by Experts Score among all companies we track in this category. · better than 90%
5.0 ★★★★★ 176 Google reviews · 24 photos
99%five-star reviews
4.93★last 12 monthsAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
74%reviews answered by the owner
Oct 2026latest review
First Class Mounting & More at a glance
Customers report that First Class Mounting & More handles television installations, ceiling fan setups, and wall art hanging with professionalism, punctuality, and clear communication. Reviewers frequently note that the team arrives on time, often for same-day service, and provides accurate measurements and clean workmanship at reasonable prices. One negative review describes a past incident where unauthorized wall modifications caused significant fees, though the majority of feedback highlights reliable and efficient service.
- Google rating: 5.0 out of 5 from 176 reviews (99% five-star).
- Reviews on this page: 176 Google reviews (164 with written comments, 25 with photos).
- Owner responses: the business replied to 74% of reviews.
- Most recent review: October 28, 2026.
- Service: TV Mounting Service serving Grosse Pointe Woods, Michigan.
Data from Google, last updated October 28, 2026.
Score profile vs other TV mounting services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.First Class Mounting & More: 97/100 on this factor. Category median: 95.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.First Class Mounting & More: 95/100 on this factor. Category median: 94.A
95
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.First Class Mounting & More: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.First Class Mounting & More: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.First Class Mounting & More: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 93.–
–
Bar = this company · dark tick = category median.
Star ratings
176 Google reviews we collected
- 5 stars17599%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star11%
Praise vs complaints
Phrases our text analysis found in 164 written reviews
- Praise39599%
- Complaints21%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price873%
- Reasonable327%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude10827%
- Speed & response9825%
- Quality & results7419%
- Would recommend6516%
- Price & value256%
- Communication144%
- Honesty & trust133%
What customers talk about
We read 164 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Zach was super professional, knowledgeable, reasonably priced and prepared.”
“Zach was prepared, he taught me how this was different and had everything ready to pivot and had a quick, clean installation.”
“Zach did an amazing job fixing my existing tv mount that wasnt centered.”
“He did a wonderful job, great communication, and I would highly recommend First Class Mounting”
“I would not recommend this service.”
“Worked with Zachary Flynn who does Professional work at a affordable cost.”
“Very knowledgeable tech and knows exactly what he's doing and explained all the options super clearly.”
“I would definitely recommend Zach and First Class Mounting & More to anyone needing reliable help.”
People customers mention
- Zach 11 reviews
- Zack 5 reviews
- Zachary 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
RJ5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Zach was super professional, knowledgeable, reasonably priced and prepared. My mounting situation was atypical in that there was a hidden concrete barrier behind the drywall that required special tools to reach & mount. Zach was prepared, he taught me how this was different and had everything ready to pivot and had…
Great price
Tuan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Trustworthy. He measured before installing. 3- 55’ tvs installed without any issues.
AmodLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
One of the best Tv install experiences. Very knowledgeable tech and knows exactly what he's doing and explained all the options super clearly. We mounted a picture frame Samsung TV and he did it quick and amazing quality. Would hire again in a heartbeat.
Great price
Princess2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Zach that deal he gets the job done 100% for real. The outcome is clean and true.
Reasonable price
Vince10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Zachary did an awesome job mounting my TV. I love the look above the fireplace! He’s very good at what he does, and really professional. I’ll definitely use him again in the future, and refer any friends/family who may need his services. Thank you!!
MohamedLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Zach did an amazing job fixing my existing tv mount that wasnt centered. He was very professional and extremely knowledgeable and went over every option to get it mounted and possibly doing some electrical work. I’d hire him again for all jobs not just tv mounting. He came the same day and on time. He’s a must hire
Photos
Customer reviews
5.0 ★★★★★ 176 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
RJ Taylor5 reviewsTotal number of Google reviews RJ has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleZach was super professional, knowledgeable, reasonably priced and prepared. My mounting situation was atypical in that there was a hidden concrete barrier behind the drywall that required special tools to reach & mount. Zach was prepared, he taught me how this was different and had everything ready to pivot and had a quick, clean installation. Reach out to him with your next mounting job. Also commuted 40 min to service me as soon as I called.
- Price assessment: Great price
Tuan Mahadeo5 reviewsTotal number of Google reviews Tuan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTrustworthy. He measured before installing. 3- 55’ tvs installed without any issues.
Amod SetlurLocal Guide · 15 reviewsTotal number of Google reviews Amod has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOne of the best Tv install experiences. Very knowledgeable tech and knows exactly what he's doing and explained all the options super clearly. We mounted a picture frame Samsung TV and he did it quick and amazing quality. Would hire again in a heartbeat.
- Price assessment: Great price
Response from the owner · 2 weeks ago
Thanks. I appreciate you.
Princess Hunley2 reviewsTotal number of Google reviews Princess has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleZach that deal he gets the job done 100% for real. The outcome is clean and true.
- Price assessment: Reasonable price
Vince Gasparotto10 reviewsTotal number of Google reviews Vince has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleZachary did an awesome job mounting my TV. I love the look above the fireplace! He’s very good at what he does, and really professional. I’ll definitely use him again in the future, and refer any friends/family who may need his services. Thank you!!
Mohamed Ali SanehLocal Guide · 21 reviewsTotal number of Google reviews Mohamed has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleZach did an amazing job fixing my existing tv mount that wasnt centered. He was very professional and extremely knowledgeable and went over every option to get it mounted and possibly doing some electrical work. I’d hire him again for all jobs not just tv mounting. He came the same day and on time. He’s a must hire
Shaune Coleman2 reviewsTotal number of Google reviews Shaune has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExtremely helpful over the phone! Very clear and concise with instructions. If you need a pro Zack’s your guy!
Derrick “Klassic” McCullom2 reviewsTotal number of Google reviews Derrick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis company provided fast and efficient work. Displayed great professionalism and completed all task with no issues. I will definitely be using the services again in the future.
- Price assessment: Great price
Malik Fuqua (Ibn)9 reviewsTotal number of Google reviews Malik has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWorked with Zachary Flynn who does Professional work at a affordable cost. He went far and beyond getting my TV set up on short notice.
- Price assessment: Great price
Business details
- Phone: (586) 272-4875
- Website: firstclassmounting.com
- Service area: Grosse Pointe Woods, MI