Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
First Class Plumbing & AC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%95+6.7Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

First Class Plumbing & AC

San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.9★ from 970 Google reviews

📞 Call (951) 799-5708Request a call backWebsite ↗

Report card

Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.First Class Plumbing & AC is better than 84% of water softener repair.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.First Class Plumbing & AC is better than 82% of water softener repair.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.First Class Plumbing & AC is better than 100% of water softener repair.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.First Class Plumbing & AC is better than 100% of water softener repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.First Class Plumbing & AC is better than 100% of water softener repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.First Class Plumbing & AC is better than 95% of water softener repair.A
95

Reviews for your job

Customers hired First Class Plumbing & AC for 8 kinds of job.

First Class Plumbing & AC for plumbing leak repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.53
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.87
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 53 Google reviews tagged “Plumbing leak repair” · showing 20

Luc6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Buddy was awesome and got my leak at my shop fixed up quick!

Paid $200–400Reasonable pricePlumbing leak repair
Erik6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Mark, Randy, Gelacio, Edgar.Thank you again for the great and professional service that you and your team provided. The team showed up on time, the service was explained to us and it was done in fast and efficient. Highly recommended.

Paid $2,000+Great pricePlumbing leak detectionPlumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Avery3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Edgar and Randy were amazing!!! Extremely knowledgeable and friendly. They were able to diagnose my plumbing issue and fix it when 3 other companies were not able to. I would ABSOLUTELY recommend them to fix your plumbing needs…

Great priceDrain cleaningPlumbing leak detectionPlumbing pipe repair
Arianna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great service, no complaints

Paid $2,000+Reasonable priceDrain cleaningPlumbing leak repair
Carlos5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

First Class plumbing & Ac did a wonderful job and just awesome work bye Matt & Bryan with their professional services with definitely recommend again.

Paid $2,000+Great pricePlumbing pipe repairPlumbing leak repair
DebbieLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I have a house that's about to be 100 years old and Kaileb, Aaron and Victor came out to my house and solved my problem. The original plumbing was all over the place and very complex I had corroded pipes and they fixed them. I needed a water regulator because my house is so old that it didn't come with one and they…

Great pricePlumbing leak detectionPlumbing pipe repairPlumbing leak repair
yaschicka6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We had a bad leak with water collecting in the front yard, and Orlando was dispatched to our home. He provided a leak detection service and discovered a slab leak. We went over all options and decided for the tripping of our home due to corrosive pipes. The team got to work right away and began repairs. They cleared…

Paid $2,000+Reasonable pricePlumbing leak detectionPlumbing leak repair
edward3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Always professional! Always done right-the first time.

Paid $1,000–1,200Reasonable pricePlumbing pipe repairPlumbing leak repair
FernLocal Guide · 102 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

After requesting service on Angi's List, First Class Plumbing responded quickly. Randy and Jonathan came to my house and the leak problem was detected. I needed a whole house re-pipe. It was done in one day and the next day the holes that were made from the Plumbers were repaired in one day also. So far all the…

Paid $2,000+Reasonable pricePlumbing pipe repairPlumbing leak repair
Ladell4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

KD KAILEB BRAYAN AND AXEL WERE THE SHIT BEST PLUMBERS IN CALI 10/10 CAME AND GOT IT DONE!!

Paid $1,000+Reasonable priceDrain cleaningPlumbing leak detectionFaucet repair
Judd4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The best experience from First Class. Alfred, Aaron and William were the nicest guys. They did a large amount of work to our home after a pipe collapse. The entire place needed new plumbing and they made it a mission to get it done in just a couple of days. They worked around the clock and completed the job wonderfully. We highly recommend this company!

Paid $1,000+Great priceToilet repairPlumbing leak detectionPlumbing pipe repair
Maria1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Aaron was truly a lifesaver during a stressful plumbing situation. From the moment he arrived, he was calm, respectful, and incredibly knowledgeable, which immediately put us at ease. He took the time to explain what was going on, walked us through the solution, and never made us feel rushed or uninformed. What…

Great priceSump pump repairPlumbing leak repair
MarisaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Definitely the BEST company !!! Great staff very professional , great service , fast and very knowledgeable and helpful. I literally called Friday morning and they had it fixed and perfect by Sunday morning. Thank you so much First Class Plumbing And Rooter. I would recommend them to everyone.

Paid $1,000+Great priceToilet repairDrain cleaningPlumbing leak detection
RonLocal Guide · 290 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Friendly prompt and professional crew

Paid $1,000+Great pricePlumbing leak detectionPlumbing leak repair
LamontLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Randy explained what was going on with my water leak and what was confirmed by the city of Corona. I was given several options on how to fix the problem. I picked what I felt my best solution to repair my main water leak and work was started the very next morning. Work was completed at the end of day. They came back…

Paid $1,000+Not surePlumbing leak detectionPlumbing pipe repairOutdoor plumbing system repair
Miguel8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Service was out of this world! Workers were polite and knowledgeable! Timeliness was incredibly quick for the job

Paid $1,000+Reasonable pricePlumbing leak detectionPlumbing pipe repairSewer cleaning
Jamie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We called First Class Plumbing early in the morning with an emergency link! They were FANTASTIC! William solved the problem and did great work! We so appreciate the speedy solution to keep our house from getting seriously damaged!

Plumbing leak repair
Fermin9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service done in a timely manner.

Paid $300–400Great pricePlumbing leak repair
Kaseylee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The most dedicated and thorough company. In over 40 years of needing a variety of services/repairs, this is the only time I had complete faith in a company. William was the first I met and I am deeply grateful he was with us to the end!

Paid $1,000+Great priceWater heater installationGarbage disposal installationPlumbing leak detection
Esequiel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thank you so very much for your services. The gentleman that came over last night Was polite, precise, but most importantly, 100% professional. I was more than pleased with his work thank you once again.

Paid $200–300Reasonable pricePlumbing pipe repairFaucet repairFaucet installation

Show more plumbing leak repair reviews (33 more) →

Price

$1.1k+140% vs typical water softener repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 47%Overpriced 5%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair98$317–$1.2k
Drain cleaning82$57–$655
Toilet repair73$205–$786
Plumbing leak detection66$122–$593
Plumbing leak repair53—
Outdoor plumbing system repair39$651–$1.9k
Water heater installation35$1.4k–$2.8k
Faucet repair22$161–$570

Compare with

Elite Plumbing & Drains LLC logoElite Plumbing & Drains LLCExperts Score 99San Bernardino · 4.99★Cisneros Brothers Plumbing logoCisneros Brothers PlumbingExperts Score 98San Bernardino · 4.97★Red Rocket Plumbing logoRed Rocket PlumbingExperts Score 97San Bernardino · 4.97★