Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Google reviewers rate First Class Plumbing & AC 4.9 out of 5 based on 970 reviews, with the owner responding to 92 percent of them. Customers frequently cite punctual arrivals, clear communication, and fair pricing for services like unclogging drains, repairing faucets, and installing water softeners. However, several low-star reviews describe high costs and unsuccessful repairs for major HVAC or sewer issues, noting that some work required multiple visits to correct installation errors.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Bar = this company · dark tick = category median.
970 Google reviews we collected
Phrases our text analysis found in 807 written reviews
Price verdicts customers left with their Google review
Middle half of what 158 customers paid ($246–$2.1k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 807 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional and he finished in a timely manner.”
“I had an emergency plumbing issue and Buddy took care of it right away.”
“Made the first appointment didn't show up, they called to reschedule for 2nd appointment another no show, call or updates.”
“Appreciate how thoroughly he explains the issues at hand.”
“Instead, we paid for a service that did not resolve the problem, had to hire another plumber to fix it, received a replacement quote that was half the…”
“Highly recommend him to perform plumbing work in your home.”
“Question, would I use this company again or recommend them to a friend, NO!”
“He also made sure to inform us about a on going issue and gave us a fair estimate to fix it.”
“00 - it was pretty obvious this was overpriced.”
“He answered all my questions, he is a world full of knowledge.”
“He provided no guidance throughout the project, never communicated about the issues, and simply took our payment without following up.”
“Finding a trustworthy plumber can be tough, but Buddy made the whole process stress-free.”
“Based on my experience, I would not trust a recommendation from First Class Plumbing and AC without getting at least a second or even third opinion.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired First Class Plumbing & AC for 8 kinds of job. Pick one to see what they paid and said.
I had an emergency plumbing issue and Buddy took care of it right away. Very professional and he finished in a timely manner. He answered all my questions, he is a world full of knowledge.
Bill Leal was my tech! Very knowledgeable very good at his job! Thank you Billfor your great service.
Service was great. Buddy came out, gave me a quote, did the work. I paid what was quoted no surprises. Best plumbing service. Definitely my go to pluming service.
I had a leaky faucet drain and called First Class Plumbing the same Sunday morning, they were so fast and was able to get Ryan out in an hour and half on a Sunday morning. Ryan was friendly and professional and was able to troubleshoot the problem right away. Fixed the leaky faucet and did 3 water tests. Thanks Ryan!
Bryan and buddy opened the clogged in just few minutes and cleaned and restored my bathtub.
Great Job! Faucet was fixed quickly. Raul was very professional and made sure I was satisfied with the service. Price was very reasonable as well.
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 98 | $317–$1.2k |
| Drain cleaning | 82 | $57–$655 |
| Toilet repair | 73 | $205–$786 |
| Plumbing leak detection | 66 | $122–$593 |
| Plumbing leak repair | 53 | — |
| Outdoor plumbing system repair | 39 | $651–$1.9k |
| Water heater installation | 35 | $1.4k–$2.8k |
| Faucet repair | 22 | $161–$570 |
4.9 ★★★★★ 970 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
My main line was blocked. Ray came in a short amount of time and got it unclogged. He also made sure to inform us about a on going issue and gave us a fair estimate to fix it. First Class and Ray will be our go to plumbers.
Thanks so much for the great review, Odessa! We're glad Ray could help with your main line and provide you with an honest estimate. Looking forward to being your go-to plumbers!
Thank you Bubbie great job
We really appreciate it, Von! Bubbie is a rockstar, and we're glad you had a great experience.
Very friendly! Appreciate how thoroughly he explains the issues at hand.
Thanks, Katherine! We're so glad you appreciated the detailed explanations. It’s great to hear that you had a friendly experience with us!
I had an emergency plumbing issue and Buddy took care of it right away. Very professional and he finished in a timely manner. He answered all my questions, he is a world full of knowledge.
Thanks for the great review, Chyenne! We’re so glad Buddy was able to help you out quickly and answer all your questions. He's definitely a pro!
Nobody likes to having plumbing problems, but when you have a true professional like Buddy it makes the experience way better! Can’t say enough about his professionalism, cleanliness, and overall customer service! Thank you Buddy!!
Thanks for the awesome shout-out, Garrett! We're so glad Buddy could help make a tough situation better. We’ll let him know you appreciated his professionalism and service!
Buddy cleared my toilet blockages. Helpful and gave me a great price
We're so glad Buddy could help you out and get things flowing smoothly again! Thanks for sharing your experience!
buddy repaired my main line sewer that ran through my garage. amazing work super helpful
We're so glad to hear Buddy did an amazing job on your main line sewer! If you ever need anything else, just give us a shout!
Very professional and respectful.
Thanks, Larry! We really appreciate your support and are glad you had a great experience with us.
Finding a trustworthy plumber can be tough, but Buddy made the whole process stress-free. He arrived on time, quickly diagnosed the problem, and had everything repaired cleanly and efficiently. Excellent service from start to finish!
Thanks for the awesome review, Sal! We're so glad Buddy could help make your plumbing issue a breeze. If you ever need anything else, just give us a shout!
Buddy came out to check my faucet. He was great! Very helpful and professional. Definitely recommend !!
Thanks, Patty! We’re glad Buddy could help you out with your faucet. We appreciate the recommendation!
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
