Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
First Class Plumbing & AC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%95+6.7Momentum penalty89−1.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

First Class Plumbing & AC

San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #26Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.9★ from 970 Google reviews

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Report card

Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.First Class Plumbing & AC is better than 84% of water softener repair.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.First Class Plumbing & AC is better than 82% of water softener repair.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.First Class Plumbing & AC is better than 100% of water softener repair.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.First Class Plumbing & AC is better than 100% of water softener repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.First Class Plumbing & AC is better than 89% of water softener repair.A
89
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.First Class Plumbing & AC is better than 95% of water softener repair.A
95

Reviews for your job

Customers hired First Class Plumbing & AC for 8 kinds of job.

First Class Plumbing & AC for toilet installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$448–$1.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “Toilet installation”

Erik6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Mark, Randy, Gelacio, Edgar.Thank you again for the great and professional service that you and your team provided. The team showed up on time, the service was explained to us and it was done in fast and efficient. Highly recommended.

Paid $2,000+Great pricePlumbing leak detectionPlumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Lori1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

We had Manny and Danny for the evaluation and Brian and Diego for the work; update 1: Unfortunately, we discovered the next morning that everything under all 3 sinks were soaking wet and ruined bc the U joints were not properly installed back on; which made us concerned about the larger work that was done; but the…

Great pricePlumbing pipe repairToilet installationSewer repair
MarisaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Definitely the BEST company !!! Great staff very professional , great service , fast and very knowledgeable and helpful. I literally called Friday morning and they had it fixed and perfect by Sunday morning. Thank you so much First Class Plumbing And Rooter. I would recommend them to everyone.

Paid $1,000+Great priceToilet repairDrain cleaningPlumbing leak detection
Remedios1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

“The best service you can find.” REFERRED BY MOISES.

Toilet repairShower installationDrain cleaning
KelBobCatLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

They did a wonderful job replumbing my home. Always on time, cleaned up after themselves every day. All of the plumbers knew what they were doing, were always courteous and polite and worked, no matter the weather. I am using them again. I have to replace a toilet, it's been 25 years, and they gave me a great…

Water heater installationToilet installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Lesley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very efficient and fast work! Great value for the cost

Toilet installationToilet repair+ Responsiveness+ Punctuality+ Quality
Alicia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Needed to fix some plumbing before installing tile down glad I call first class Tito came quick and got the job done

Toilet installation+ Responsiveness+ Punctuality+ Quality
The1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

So impressed with Jacob's amazing customer service. He's professional, knowledgeable, and honest. I absolutely recommend this company, because it truly stands for it's name. Thank you Jacob for great service and all your Hard work!

Toilet installationToilet repair+ Responsiveness+ Punctuality+ Quality
Tracy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tito and his crew were on time did a nice job and left it clean they were very helpful on finding me good price .

Toilet installationPlumbing leak repairToilet repair+ Responsiveness+ Punctuality+ Quality
Issac1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Professional on time very polite and respectful best plumber around and smells good 👍

Plumbing leak detectionFaucet installationGarbage disposal installation
Roberto2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were on time friendly very helpful for recommended to friends and family outstanding workmanship

Toilet installationPlumbing pipe repairToilet repair+ Responsiveness+ Punctuality+ Quality
ScottLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very prompt and professional. They didn't try to haggle me either. Best experience with plumbing company so far

Plumbing leak detectionShower installationToilet installation+ Responsiveness+ Punctuality+ Quality
DawnLocal Guide · 65 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I don't know much about plumbing talk, but they also repiped our home with PEX removing all galvanized pipes. I've learned alot about how pipes get build up. I would not have known anything like that unless Tito and Ricky took the time to show me. These are some hard working dudes, Omgosh! I thank God for them.

Toilet installationDrain cleaningService not listed+ Responsiveness+ Punctuality+ Quality
Lisa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The company is very professional easy to schedule and good prices. I recommend using them as I was very happy and I will continue to use them as I do Property Management.

Plumbing leak detectionToilet installationSewer repair
BryanLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had a severe sewer clog that I could not unclog. It actually flooded my restroom and hallway. I called a plumber and they never showed up. I called first class plumbing and they not only showed up but came earlier than I was quoted. They had to dig a hole in my front yard to get it fixed and did an amazing…

Plumbing leak detectionFaucet installationGarbage disposal installation+ Responsiveness+ Punctuality+ Quality
Becky2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Paid $700–800Reasonable priceToilet installation
Antonio4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Toilet installation+ Responsiveness+ Punctuality+ Quality
JorgeEdited 4 years ago★★★★★

Rating only, no written review.

Toilet installationPlumbing pipe repairSewer repair+ Responsiveness+ Punctuality+ Quality
spanx1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionShower installationToilet installation

Price

$1.1k+140% vs typical water softener repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 47%Overpriced 5%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair98$317–$1.2k
Drain cleaning82$57–$655
Toilet repair73$205–$786
Plumbing leak detection66$122–$593
Plumbing leak repair53—
Outdoor plumbing system repair39$651–$1.9k
Water heater installation35$1.4k–$2.8k
Faucet repair22$161–$570

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