Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
First Class Plumbing & AC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%95+6.7Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

First Class Plumbing & AC

San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.9★ from 970 Google reviews

📞 Call (951) 799-5708Request a call backWebsite ↗

Report card

Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.First Class Plumbing & AC is better than 84% of water softener repair.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.First Class Plumbing & AC is better than 82% of water softener repair.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.First Class Plumbing & AC is better than 100% of water softener repair.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.First Class Plumbing & AC is better than 100% of water softener repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.First Class Plumbing & AC is better than 100% of water softener repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.First Class Plumbing & AC is better than 95% of water softener repair.A
95

Reviews for your job

Customers hired First Class Plumbing & AC for 8 kinds of job.

First Class Plumbing & AC for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.73
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$205–$786
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.93%

All 73 Google reviews tagged “Toilet repair” · showing 20

Von4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Thank you Bubbie great job

Paid $1–200Great priceToilet repair
Alihza1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Buddy cleared my toilet blockages. Helpful and gave me a great price

Great priceToilet repair
Sabor1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Great detailed service from Ryan from First class plumbing

Paid $1,000–1,200Reasonable priceToilet repair
mason5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Exceptional service really enjoyed the work and quality of work they performed!

Great priceToilet repairGarbage disposal installation
Matthew4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

thank you matthew , great service and very respectful. got the job done quick

Toilet repair
Zombzilla4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Awesome work thank u Matt and David amazing job and Orlando

Toilet repair
Robert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Boy do these guys know how to unclog an ungodly turd sent straight from the pits of hell I mean my stomach! Not only did they do an outstanding job but the young man Orlando made me feel like I could call my toilet home again after vanquishing the turd i couldn’t I unclog myself. Amazing work I will be a returning customer 🔥🔥

Paid $1–200Reasonable priceToilet repair
Josef2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had a very great experience with Orlando O. He showed great customer service and did his job very fast. You need your job done for a resonator price ask for Orlando. Definitely calling back for his services.

Paid $200–400Great priceToilet repair
Robyn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Semaj is awesome! Highly recommended. Very personable

Toilet repair
Raul1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

You are great and Johnathan really knows his stuff, thank you very much you guy’s are life savers

Paid $600–800Reasonable priceToilet repair
Catherine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★

Been charged $975.00 for replacing toilet flange with 30 minutes work time is absolutely a robbery.

Paid $800–1,000OverpricedToilet repair
Shawnta6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

First time using this company, and it won’t be my last. The plumbers, David and Jesus Garcia, arrived with a positive attitude, ready to complete the job. I appreciate their honesty and dedication to finishing the work. Hard work often goes unnoticed. And just like that, everything is back in working order. Thank you

Reasonable priceToilet repairDrain cleaning
Aaron2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Bryan & Axel did a great job and they move at a great pace they work is clean no rushed job at that!

Great priceToilet repair
Brett3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The tech was very professional and did a great job!

Paid $200–300Toilet repair
Judd4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The best experience from First Class. Alfred, Aaron and William were the nicest guys. They did a large amount of work to our home after a pipe collapse. The entire place needed new plumbing and they made it a mission to get it done in just a couple of days. They worked around the clock and completed the job wonderfully. We highly recommend this company!

Paid $1,000+Great priceToilet repairPlumbing leak detectionPlumbing pipe repair
Victor1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Bryan and Jesus did a great job fixing my drain and installing my toilet. These gentlemen represent your company with good customer service and professionalism.

Paid $1,000+Not sureToilet repair
Michelle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Bryan did a fast and clean job would definitely recommend!!

Paid $300–400Great priceToilet repair
Agg2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Bryan was amazing ! Honest,timely and friendly

Paid $300–400Great priceToilet repair
Brianna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great experience! Brayan fixed our clogged bathroom shower and sink quickly and professionally. Very friendly, arrived on time, and left everything spotless. Highly recommend!

Paid $500–600Great priceToilet repair
Maria7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Same day service. Bryan explained how everything is going to be done and did an excellent job. Cleaned up once he was done with the job. Will definitely recommend to my friends, family and definitely my neighbors.

Paid $500–600Reasonable priceToilet repair

Show more toilet repair reviews (53 more) →

Price

$1.1k+140% vs typical water softener repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 47%Overpriced 5%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair98$317–$1.2k
Drain cleaning82$57–$655
Toilet repair73$205–$786
Plumbing leak detection66$122–$593
Plumbing leak repair53—
Outdoor plumbing system repair39$651–$1.9k
Water heater installation35$1.4k–$2.8k
Faucet repair22$161–$570

Compare with

Elite Plumbing & Drains LLC logoElite Plumbing & Drains LLCExperts Score 99San Bernardino · 4.99★Cisneros Brothers Plumbing logoCisneros Brothers PlumbingExperts Score 98San Bernardino · 4.97★Red Rocket Plumbing logoRed Rocket PlumbingExperts Score 97San Bernardino · 4.97★