Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
First Class Plumbing & AC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%95+6.7Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

First Class Plumbing & AC

San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.9★ from 970 Google reviews

📞 Call (951) 799-5708Request a call backWebsite ↗

Report card

Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.First Class Plumbing & AC is better than 84% of water softener repair.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.First Class Plumbing & AC is better than 82% of water softener repair.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.First Class Plumbing & AC is better than 100% of water softener repair.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.First Class Plumbing & AC is better than 100% of water softener repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.First Class Plumbing & AC is better than 100% of water softener repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.First Class Plumbing & AC is better than 95% of water softener repair.A
95

Reviews for your job

Customers hired First Class Plumbing & AC for 8 kinds of job.

First Class Plumbing & AC for water heater repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$300–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$788
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 12

All 9 Google reviews tagged “Water heater repair”

Vince1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

On time , very professional work

Paid $300–400Reasonable priceWater heater repair
Junior1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Randy and Chip were extremely professional and offered a solution to my tankless water heater issue that was not even in my train of thought. They offered excellent service, were professional, and kind. No complaints! They truly deliver service that is on par with the name of the business.

Water heater repair+ Professionalism
Valerie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have used this business twice now and I recommended them to someone looking for some plumbing help because they are prompt in reply, knowledgeable, courteous, and does a great job!

Water heater repair+ Responsiveness+ Punctuality+ Quality
Issac1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Professional on time very polite and respectful best plumber around and smells good 👍

Plumbing leak detectionFaucet installationGarbage disposal installation
Louis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Friendly, on time ,professional

Plumbing leak detectionFaucet installationWater heater installation+ Responsiveness+ Punctuality+ Quality
Kevin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great company. I called and told them our water heater was leaking. They had someone at my house in 20 minutes. They did a very professional job replacing the water heater. I would recommend them to anyone

Water heater repair+ Responsiveness+ Punctuality+ Quality
Axel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great service professional on time and very helpful customer service was beyond imaginable they really go above and beyond to get the job done Definitely recommend will be calling them for all my plumbing needs !

Garbage disposal installationToilet repairWater heater repair+ Responsiveness+ Punctuality+ Quality
BryanLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had a severe sewer clog that I could not unclog. It actually flooded my restroom and hallway. I called a plumber and they never showed up. I called first class plumbing and they not only showed up but came earlier than I was quoted. They had to dig a hole in my front yard to get it fixed and did an amazing…

Plumbing leak detectionFaucet installationGarbage disposal installation+ Responsiveness+ Punctuality+ Quality
Fuckwit.it909Edited a year ago★★★★★

Rating only, no written review.

Drain cleaningWater heater repair+ Responsiveness+ Punctuality+ Quality

Price

$1.1k+140% vs typical water softener repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 47%Overpriced 5%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair98$317–$1.2k
Drain cleaning82$57–$655
Toilet repair73$205–$786
Plumbing leak detection66$122–$593
Plumbing leak repair53—
Outdoor plumbing system repair39$651–$1.9k
Water heater installation35$1.4k–$2.8k
Faucet repair22$161–$570

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