Analyzing 7,295,9297.3M ReviewsFor 20,66320.7K Experts

Experts Reviews · Company report
First Class Plumbing and Heating LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%94+24.5Value 15%99+15.1Craft & service penalty98−0.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

First Class Plumbing and Heating LLC

Anchorage, AK · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #4Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 5.0★ from 90 Google reviews

📞 Call (907) 529-4328Request a call backWebsite ↗

Report card

Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.First Class Plumbing and Heating LLC is better than 98% of pipe repair services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.First Class Plumbing and Heating LLC is better than 94% of pipe repair services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.First Class Plumbing and Heating LLC is better than 98% of pipe repair services.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.First Class Plumbing and Heating LLC is better than 99% of pipe repair services.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.First Class Plumbing and Heating LLC is better than 100% of pipe repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.First Class Plumbing and Heating LLC is better than —% of pipe repair services.–
—

Reviews for your job

Customers hired First Class Plumbing and Heating LLC for 2 kinds of job.

First Class Plumbing and Heating LLC for heating system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$295–$1.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 8

All 4 Google reviews tagged “Heating system repair”

Drew10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I've used Shawn twice now, first was an emergency pipe freeze in January on a Saturday night, he tried literally everything he could do before I needed to call a thaw service, I really appreciated the dedication. He's also done routine fixes for both my heating system and plumbing and was efficient and knowledgeable. He's my go-to plumber.

Reasonable priceHeating system repairService not listed
joline4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Made a huge mistake and accidentally cut the copper pipe water line. First class plumbing was here in 30 minutes on a Saturday and got the pipe repaired in minutes! So thankful Speedy and quality service

Heating system repair+ Responsiveness+ Punctuality+ Quality
Andrew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called several places and First Class Plumbing was the only one who was able to help me. Our building was getting colder by the minute and he was here within 45 min and very fair prices. :)

Heating system repair+ Responsiveness+ Professionalism+ Value
milos5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Excellent company, good value, excellent fast service. Would always call them if I need it new system or any repairs. No need to look for anyone else

Heating system installationHeating system repair+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 100%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Heating system repair4$295–$1.2k
Plumbing pipe repair3$295–$931

Compare with

Arctic Sewer and Drain logoArctic Sewer and DrainExperts Score 97Anchorage · 4.96★Plumbing & Heating Doctor logoPlumbing & Heating DoctorExperts Score 93Anchorage · 4.93★907 Heating & Plumbing logo907 Heating & PlumbingExperts Score 93Anchorage · 4.94★