Analyzing 7,203,8127.2M ReviewsFor 20,40220.4K Experts
Google reviewers rate First Class Plumbing and Heating LLC five stars based on ninety reviews, with the owner responding to twenty-six percent of comments. Customers frequently praise the company for punctual arrivals, clear communication, and reasonable pricing during plumbing and heating services. They highlight responsiveness to after-hours emergencies and the technical expertise of the staff. One critic noted dissatisfaction with a dented water heater and an unfixed wall hole, contrasting this with the generally positive feedback regarding professional service and honest interactions.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Bar = this company · dark tick = category median.
90 Google reviews we collected
Phrases our text analysis found in 79 written reviews
How often each topic comes up in the written reviews
We read 79 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He's also done routine fixes for both my heating system and plumbing and was efficient and knowledgeable.”
“His customer service was fantastic - patient, clear, and easy to work with the whole way through.”
“Shawn McAlpin and his team delivered exceptional service from start to finish.”
“He's officially my go to plumber from now on — highly recommend!”
“Shawn found the problem and fixed it perfectly and at a fair price.”
“Their work was completed with clear honesty and integrity, backed by strong technical knowledge, and executed with speed, precision, and attention to detail.”
“They do a great job and are very easy to work with thus my first choice will be First class plumbing and heating every time I need work to be done!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired First Class Plumbing and Heating LLC for 2 kinds of job. Pick one to see what they paid and said.
Couldn't be happier with the service I received! I came home to a stressful leak with my water softener AFTER WORK 😩 and he responded incredibly to try to troubleshoot the leak.His customer service was fantastic - patient, clear, and easy to work with the whole way through. He's officially my go to plumber from now on — highly recommend!
I've used Shawn twice now, first was an emergency pipe freeze in January on a Saturday night, he tried literally everything he could do before I needed to call a thaw service, I really appreciated the dedication. He's also done routine fixes for both my heating system and plumbing and was efficient and knowledgeable. He's my go-to plumber.
Scheduled for the next day for small job. Showed up within the two hour window and had it done in an hour.
When was the last time you made an after-hours, emergency (no heat) first-time phone call to a provider that pulled off the road, looked at text pictures, and talked you through restoring heat? This is the best experience I've ever had with a plumbing and heating specialist.
Great service from Shawn and his son. They were on time, courteous, and took the time to talk me through what they saw and what they were thinking for a repair. Thanks for taking care of house.
Shawn McAlpin and his team delivered exceptional service from start to finish. Their work was completed with clear honesty and integrity, backed by strong technical knowledge, and executed with speed, precision, and attention to detail. They exceeded our expectations, and we recommend their services without hesitation.
| Job | Reviews | Category typical |
|---|---|---|
| Heating system repair | 4 | $295–$1.2k |
| Plumbing pipe repair | 3 | $295–$931 |
5.0 ★★★★★ 90 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Couldn't be happier with the service I received! I came home to a stressful leak with my water softener AFTER WORK 😩 and he responded incredibly to try to troubleshoot the leak.His customer service was fantastic - patient, clear, and easy to work with the whole way through. He's officially my go to plumber from now on — highly recommend!
I've used Shawn twice now, first was an emergency pipe freeze in January on a Saturday night, he tried literally everything he could do before I needed to call a thaw service, I really appreciated the dedication. He's also done routine fixes for both my heating system and plumbing and was efficient and knowledgeable. He's my go-to plumber.
Scheduled for the next day for small job. Showed up within the two hour window and had it done in an hour.
When was the last time you made an after-hours, emergency (no heat) first-time phone call to a provider that pulled off the road, looked at text pictures, and talked you through restoring heat? This is the best experience I've ever had with a plumbing and heating specialist.
Did a quick and fantastic job! Friendly employees, all around great experience
Shawn and team are quick to answer and get the job done right.
Fast response. Great work! Thanks.
Great service from Shawn and his son. They were on time, courteous, and took the time to talk me through what they saw and what they were thinking for a repair. Thanks for taking care of house.
Shawn McAlpin and his team delivered exceptional service from start to finish. Their work was completed with clear honesty and integrity, backed by strong technical knowledge, and executed with speed, precision, and attention to detail. They exceeded our expectations, and we recommend their services without hesitation.
Very knowledgeable and efficient. Got the leak repaired and problem solved in an hour!
Analyzing 7,203,8127.2M ReviewsFor 20,40220.4K Experts
