Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
Customers frequently cite punctuality, professional communication, and reasonable pricing as key aspects of the carpet, tile, and rug cleaning services. Reviewers note that technicians arrive on time, explain processes clearly, and effectively remove stains and odors from various flooring types. The business also handles off-site rug cleaning with prompt pickup and delivery. A minority of low-star reviews criticize discrepancies between phone estimates and final in-person charges, describing the pricing process as a bait-and-switch tactic that caused significant frustration.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Bar = this company · dark tick = category median.
354 Google reviews we collected
Phrases our text analysis found in 313 written reviews
Price verdicts customers left with their Google review
Middle half of what 30 customers paid ($275–$705) · gold mark = category median.
How often each topic comes up in the written reviews
We read 313 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kurt answered all my questions and patiently explained everything very well, and the technician Aaron did such a great job!”
“He was so nice so friendly and everybody was friendly there I really really like them and would use them again!”
“Would highly recommended using them for all your flooring/upholstery cleaning needs!”
“He was on time, courteous and professional, and the results were excellent.”
“Our couch and floors look significantly better for a reasonable price”
“Great communication and they made our rug look new again.”
“They did an AMAZING job on my tile and grout—I honestly couldn’t believe the difference!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired First Impressions Carpet, Tile & Oriental Rug Cleaning for 5 kinds of job. Pick one to see what they paid and said.
We had some smells and stains on a brand new couch and they were able to come out the very day I called and it looks brand new and Aaron was amazing. He was so nice so friendly and everybody was friendly there I really really like them and would use them again!
I’m so glad I chose First Impressions to clean our carpet and tile. Kurt answered all my questions and patiently explained everything very well, and the technician Aaron did such a great job! He was on time, courteous and professional, and the results were excellent. Even my dog decided she liked him, and she…
I had such a great experience with First Impressions Cleaning! They were super quick to respond, easy to communicate with, and got me scheduled so quickly. They did an AMAZING job on my tile and grout—I honestly couldn’t believe the difference! Everything looks so much cleaner and brighter, and they got all the…
We have used First Impressions for years from rugs to clean that they take back to their shop to cleaning carpets in the home. Always done a great job always call them again.
Aaron not only did an amazing job cleaning the carpet, but was so patient and kind with my 91 yr old Father.
I chose first impressions for cleaning my carpets in my entire house, cleaning the tiles, and installing vinyl where some carpet used to be. Kirt is extremely easy to work with and very professional. The people that work for him are also very friendly and kind. I will be hiring them to come back and clean my carpets and tile again when needed. Thank you!
| Job | Reviews | Category typical |
|---|---|---|
| Area rug cleaning | 53 | $176–$453 |
| Carpet steam cleaning | 44 | $170–$371 |
| General carpet cleaning | 43 | $170–$340 |
| Upholstery cleaning | 27 | $189–$377 |
| Pet stain & odor removal | 16 | $153–$366 |
5.0 ★★★★★ 354 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I LOVE THE SERVICE AND STAFF AT FIRST IMPRESSIONS. THEY DO GREAT QUALITY WORK. I HAVE A LOVED ONE I HELP CARE FOR AND NEED ALL OF THEIR CARPETS DUSTED AND CLEAN OFTEN. THANKS F.I.
Great communication and they made our rug look new again. Very pleased.
Thank you for your wonderful feedback, Kristin. We're glad the rug looks new again and that our communication met your expectations.
Recommended by our neighbors and are very pleased with the results.
We sincerely value your kind words, Clint. Glad your neighbors' recommendation led to results you are pleased with!
We had some smells and stains on a brand new couch and they were able to come out the very day I called and it looks brand new and Aaron was amazing. He was so nice so friendly and everybody was friendly there I really really like them and would use them again!
I’m so glad I chose First Impressions to clean our carpet and tile. Kurt answered all my questions and patiently explained everything very well, and the technician Aaron did such a great job! He was on time, courteous and professional, and the results were excellent. Even my dog decided she liked him, and she doesn’t really like anyone (haha). I’ll be a repeat customer.
Service was quick and efficient. You can totally see a difference in the cleanliness of the carpet in our office. Aaron was great! Very personable and professional.
Thank you for your review, Stacy! We're glad Aaron delivered quick, efficient service. We'll be sure to share your kind words with him.
On time, courteous, thorough and clean carpet looking great! Price is very reasonable too!
We are thrilled to hear your carpet looks great! Punctuality, courtesy, and reasonable pricing are what we strive for. Thank you, Deb!
Great job as always!
Thank you for sharing, Shereen! Your continued trust means a lot to us.
I had such a great experience with First Impressions Cleaning! They were super quick to respond, easy to communicate with, and got me scheduled so quickly. They did an AMAZING job on my tile and grout—I honestly couldn’t believe the difference! Everything looks so much cleaner and brighter, and they got all the buildup and grime out of the grout. So impressed and definitely recommend them! ✨
Thanks, Taylor! We're thrilled the tile and grout results exceeded your expectations. Your recommendation means a lot to us.
Fantastic job on a 75 year old wool rug that had water stains. Now looks beautiful with no signs of the stains.
Thank you, Robin. Restoring a 75-year-old wool rug with water stains to beautiful condition is exactly what we aim for. We appreciate your trust.
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Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
