Water damage restoration service · Indianapolis, IN · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 60 post construction cleaningiPosition by Experts Score among all companies we track in this category. · better than 58%
4.9★★★★★915 Google reviews · 24 photos
96%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise First Serve for punctuality, professional communication, and thorough water damage or carpet cleaning services. Many reviewers note reasonable pricing and the company's responsiveness to urgent restoration needs. However, some lower-rated reviews cite incomplete cleaning results, high unexpected costs, or property damage, indicating inconsistent satisfaction with specific job outcomes despite generally positive feedback.
Google rating: 4.9 out of 5 from 915 reviews (96% five-star).
Reviews on this page: 916 Google reviews (644 with written comments, 28 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: October 29, 2026.
Service: Post Construction Cleaning serving Indianapolis, Indiana.
Data from Google, last updated November 2, 2026.
Score profile vs other post construction cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyPost Construction Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.First Serve Cleaning and Restoration: 93/100 on this factor. Category median: 93.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.First Serve Cleaning and Restoration: 92/100 on this factor. Category median: 92.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.First Serve Cleaning and Restoration: 98/100 on this factor. Category median: 99.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.First Serve Cleaning and Restoration: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.First Serve Cleaning and Restoration: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.First Serve Cleaning and Restoration: 100/100 on this factor. Category median: 90.A
100
Bar = this company · dark tick = category median.
Star ratings
916 Google reviews we collected
4.9of 5
5 stars87896%
4 stars263%
3 stars51%
2 stars10%
1 star61%
Praise vs complaints
Phrases our text analysis found in 644 written reviews
99%praise
Praise1,25999%
Complaints71%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price2842%
Reasonable3350%
Overpriced12%
Not sure46%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude35928%
Speed & response29623%
Quality & results29223%
Would recommend14912%
Communication776%
Price & value685%
Honesty & trust252%
What customers talk about
We read 644 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Upon my arrival both men were polite and professional.”
“Quick turnaround from the time I called until they were able to get us on their schedule.”
“First Serve did a great job in responding to an urgent water leak that affected 2 floors of our house.”
“Sloppy tile cleaning job.”
“Greatly appreciated the additional resources they provided and would recommend their remediation services.”
“They provided great service and answered my questions throughly.”
“Carpets look great, techs and customer service team were on point and price was very reasonable.”
“Todd came to my house on short notice and gave me a honest evaluation of my options”
People customers mention
Austin34 reviews
Corbin29 reviews
Gavin19 reviews
Bryce15 reviews
Mark14 reviews
Solomon11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired First Serve Cleaning and Restoration for 8 kinds of job. Pick one to see what they paid and said.
GGail4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Very happy with the work done by First Serve this week. Carpets look great, techs and customer service team were on point and price was very reasonable. Thank you, First Serve team!
Great priceCarpet steam cleaning
SSara10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
First Serve did a great job in responding to an urgent water leak that affected 2 floors of our house. Today Mark and James came back out after all the contractors to clean the carpets and affected furniture. They did a fantastic job and went above and beyond. Everything is still drying but it looks great! I would recommend without hesitation.
EEddie16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
What a great and reassuring experience. I highly recommend this great company! Honest. A+
Reasonable priceMold inspection
VValerie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Our carpet was way overdue for a cleaning. First Serve did a great job and made our carpet look great. Quick turnaround from the time I called until they were able to get us on their schedule. Professional and pleasant gentlemen did the work. Very pleased overall.
Reasonable priceCarpet steam cleaning
TTony9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Always great service, best carpet cleaning business in city. I’ve been using them for 20 years!!! They saved my carpets, furniture, rugs. They do it all. Great job cleaning our restaurant carpet too. You guys are awesome Ty Ty ty
CCorey5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Glen and Bryce were great. They waited for me to arrive home for 30min. Upon my arrival both men were polite and professional. They provided great service and answered my questions throughly. I would high recommend this family owned company.
Very happy with the work done by First Serve this week. Carpets look great, techs and customer service team were on point and price was very reasonable. Thank you, First Serve team!
Price assessment: Great price
Services: Carpet steam cleaning
Response from the owner · a week ago
Thank you so much, Gail, for your wonderful review! We’re thrilled to hear you’re happy with your carpets and our team’s service. Your satisfaction means a lot to everyone at First Serve Cleaning and Restoration. We look forward to serving you again!
S
Sara Bender10 reviewsiTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
First Serve did a great job in responding to an urgent water leak that affected 2 floors of our house. Today Mark and James came back out after all the contractors to clean the carpets and affected furniture. They did a fantastic job and went above and beyond. Everything is still drying but it looks great! I would recommend without hesitation.
Response from the owner · 5 months ago
Thank you so much, Sara, for your wonderful review! We're glad First Serve Cleaning and Restoration could help quickly and that Bryce provided excellent service. We appreciate your recommendation and are always here if you need us in the future!
E
Eddie Prather16 reviewsiTotal number of Google reviews Eddie has written across all businesses on Google Maps, not just this one.
What a great and reassuring experience. I highly recommend this great company! Honest. A+
Price assessment: Reasonable price
Services: Mold inspection
Response time: 1–2 hr
Response from the owner · a month ago
Thank you so much, Eddie, for your wonderful review! We’re thrilled to hear you had a great and reassuring experience with First Serve Cleaning and Restoration. Your recommendation truly means a lot to us. We look forward to serving you again!
V
Valerie Detwiler6 reviewsiTotal number of Google reviews Valerie has written across all businesses on Google Maps, not just this one.
Our carpet was way overdue for a cleaning. First Serve did a great job and made our carpet look great. Quick turnaround from the time I called until they were able to get us on their schedule. Professional and pleasant gentlemen did the work. Very pleased overall.
Price assessment: Reasonable price
Services: Carpet steam cleaning
Response from the owner · a month ago
Thank you so much for your wonderful review, Valerie! We’re thrilled to hear you’re pleased with your clean carpets and our team’s professionalism. Your kind words mean a lot to everyone at First Serve Cleaning and Restoration!
T
Tony Hill9 reviewsiTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Always great service, best carpet cleaning business in city. I’ve been using them for 20 years!!! They saved my carpets, furniture, rugs. They do it all. Great job cleaning our restaurant carpet too. You guys are awesome Ty Ty ty
Response from the owner · 2 years ago
Thank you for being a valued customer for the past 20 years and for taking the time to share your positive experience! We're thrilled to hear that you consider us the best carpet cleaning business in the city and that we've been able to save your carpets, furniture, and rugs over the years. It's fantastic to know that we've met your expectations consistently. We appreciate your trust and loyalty. If there's anything else we can do for you or your restaurant, please don't hesitate to let us know. Looking forward to serving you for many more years!
C
Corey Mims5 reviewsiTotal number of Google reviews Corey has written across all businesses on Google Maps, not just this one.
Glen and Bryce were great. They waited for me to arrive home for 30min. Upon my arrival both men were polite and professional. They provided great service and answered my questions throughly. I would high recommend this family owned company.
P
Phillip McIlrath, Sr.4 reviewsiTotal number of Google reviews Phillip has written across all businesses on Google Maps, not just this one.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Carpet cleaning
Response from the owner · 4 months ago
Thank you so much, MaryBeth! We truly appreciate your kind words and are glad you had a positive experience with our team. It means a lot to us that you found our service thorough and our staff friendly. We look forward to helping you again! – The First Serve Cleaning and Restoration Team
M
Michael Jared3 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
The owner of the company reached out and was able to give peace of mind right away, assuring us of their quick remediation process.
We were part of a natural disaster and flood. First Serve And team responded quickly, provided clear, communication and check-ins along the way updating of the progress so we could get back into our home as soon as possible.
Greatly appreciated the additional resources they provided and would recommend their remediation services.
Response from the owner · a month ago
Thank you so much for your wonderful review, Michael. We’re grateful for your trust in First Serve Cleaning and Restoration during such a challenging time. It means a lot to know our team’s quick response and clear communication made a difference. We truly appreciate your recommendation!
S
Sherri Moyer8 reviewsiTotal number of Google reviews Sherri has written across all businesses on Google Maps, not just this one.
We have been using First Serve for carpet cleaning for many years. Entire staff is friendly and professional! Same guys have been employed for years and do such a thorough job. I highly recommend!!👏👏👍👍🫶🫶
Price assessment: Great price
Services: Carpet steam cleaning, Carpet cleaning
Response from the owner · a year ago
Thank you so much, Sherri, for your wonderful review and continued trust in First Serve Cleaning and Restoration! We're thrilled to hear you appreciate our friendly team and thorough service. Your recommendation means the world to us!
