Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
FirstLine Animal Hospital logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%92+54Reliability 26%86+22.4Value 15%100+15.2Experts Score= 92Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

FirstLine Animal Hospital

Taunton, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 113 veterinarians · 4.9★ from 58 Google reviews

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Report card

Percentile vs other veterinarians (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.FirstLine Animal Hospital is better than 92% of veterinarians.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.FirstLine Animal Hospital is better than 86% of veterinarians.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.FirstLine Animal Hospital is better than —% of veterinarians.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.FirstLine Animal Hospital is better than 100% of veterinarians.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.FirstLine Animal Hospital is better than 100% of veterinarians.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.FirstLine Animal Hospital is better than —% of veterinarians.–
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Reviews for your job

Customers hired FirstLine Animal Hospital for 2 kinds of job.

FirstLine Animal Hospital for large animals

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Large animals”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 50
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Large animals”

Spencer11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Very knowledgable doctor and friendly staff. Willing to answer all customer questions and take the extra time.

Reasonable priceLarge animals
anielle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I truly cannot say enough wonderful things about Doctor Ash.From the moment we met him, it was clear that he is not only an excellent doctor, but also someone who genuinely leads with his heart. When you are worried about your pet, you want someone who will listen, be honest with you, and treat your animal with the…

Reasonable priceLarge animals
Marven6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Caring and attentive professionals, they will take great care of your little one.

Great priceLarge animals
JasonLocal Guide · 231 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Amazing people. They taking great care of my little one

Customer photo from Jason's review
Great priceLarge animals
Walter9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

First line made time for us quickly to take care of Bear's nail problem, and then provided a thorough examination and updates to his shots. They were warm, welcoming friendly. Dr. Ash is truly concerned about the wellbeing of the animals and the concerns of the owners. Highly recommended.

Reasonable priceLarge animals
AjaLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I have a 6 year old golden retriever with reoccurring, ear infections and social anxiety I can’t say enough about this office. Zero wait time. My appointment was made same day. The staff is thorough and attentive. I highly recommend this new animal hospital for both wellness checks and emergencies. Thanks again…

Reasonable priceLarge animalsService not listed
Sidney1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

A family member had told me about this wonderful vet and that he sat on the floor with their dog and how he seem to really care about the animals he was taking care of. So I decided to take my dog (my baby) and I can honestly say I was extremely pleased and happy with the service and care my baby got while there and…

Reasonable priceLarge animals
RayLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

What an incredible bunch of people! Never have I had the support and willingness to help in an animal or vet ever! 10 stars!

Great priceLarge animalsBirdsExotic animals
Ivan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Amazing environment, amazing people really enjoyed our first examination. It's also a more personal touch compared to a chain. They even gave us coffee and pastries.

Customer photo from Ivan's reviewCustomer photo from Ivan's review
Reasonable priceLarge animals
MicheleLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Very kind, caring, and knowledgeable. This place is awsome! Dr. Ash is very kind , and compassionate, prices are very reasonable, place is clean and beautiful inside . They offer alot of services that the local veterinarians don't. Highly recommend if you are looking for new Vet for your furr baby.

Reasonable priceLarge animals
Diane5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

My 15 yr old cat Harley has been having some breathing issues and I looked up vets near me and I found FirstLine Veterinary Hospital.. They are a new place so I made an appointment online I got right in. The Dr. and his Staff were amazing and genuinely cared.. I would recommend them 100%

Great priceLarge animals
Jamie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Absolutely wonderful!! All of the staff was so friendly. The techs were great. Dr. Ash was so nice and down to earth. Such a positive experience. Highly recommend!!!

Great priceLarge animals
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Love this place. Dr. Ash and his team are all so wonderful and truly love the animals. Very knowledgable and experienced; I am so happy to see this place here in Bridgewater. I have several dogs and I would not have anyone else take care of them. I have been to many different veterinary places and Dr. Ash is the best.

Great priceLarge animals
barbara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Rating only, no written review.

Reasonable priceLarge animals

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 43%Reasonable 57%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Large animals14—
Exotic animals2—

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