iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%92+54Reliability 26%86+22.4Value 15%100+15.2Experts Score= 92Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 113 veterinariansiPosition by Experts Score among all companies we track in this category. · better than 92%
4.9★★★★★58 Google reviews · 24 photos
98%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
FirstLine Animal Hospital holds a 4.9 rating from 58 reviews, with the owner responding to 88 percent of them. Customers frequently praise the veterinary team for their punctuality, willingness to accommodate same-day appointments, and thorough communication regarding pet care and procedures. Services mentioned include spay and neuter surgeries, dental extractions, and emergency treatments for infections or injuries. One recurring criticism involves a specific case where a pet owner reported adverse reactions to prescribed medications that required intervention at another facility.
Google rating: 4.9 out of 5 from 58 reviews (98% five-star).
Reviews on this page: 58 Google reviews (50 with written comments, 14 with photos).
Owner responses: the business replied to 88% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
FirstLine Animal HospitalVeterinarians median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.FirstLine Animal Hospital: 92/100 on this factor. Category median: 79.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.FirstLine Animal Hospital: 86/100 on this factor. Category median: 74.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.FirstLine Animal Hospital: 100/100 on this factor. Category median: 84.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.FirstLine Animal Hospital: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 45.–
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Bar = this company · dark tick = category median.
Star ratings
58 Google reviews we collected
4.9of 5
5 stars5798%
4 stars00%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 50 written reviews
97%praise
Praise9797%
Complaints33%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1843%
Reasonable2457%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3434%
Would recommend2222%
Speed & response1212%
Communication1010%
Honesty & trust99%
Quality & results77%
Price & value66%
What customers talk about
We read 50 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ash (who is the calmest and most compassionate person) explained what they would do for her.”
“I would recommend him wholeheartedly to anyone looking for a vet who is knowledgeable, compassionate, honest, and truly cares about the animals he treats.”
“I could not recommend them higher and if you love your animal these are the people you should go to!”
“The staff at the clinic developed trust with my pets and with my family immediately.”
“He took the time to explain everything, answered our questions, and made us feel that our dog truly mattered.”
“From the moment we met him, it was clear that he is not only an excellent doctor, but also someone who genuinely leads with his heart.”
“FirstLine is thorough and reasonable; I don't feel pressured to commit to certain treatment plans or next steps.”
“I drove 50 minutes to get here and it was 1000% worth it.”
People customers mention
Ash33 reviews
Sahymi3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired FirstLine Animal Hospital for 2 kinds of job. Pick one to see what they paid and said.
SSpencer11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very knowledgable doctor and friendly staff. Willing to answer all customer questions and take the extra time.
Reasonable priceLarge animals
EEmily1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I brought my dog Daisy in for a spay. This is my first dog myself and I was very nervous. Dr.Ash calmed my nerves and said he would take care of her. They even sent me a photo of when she was done!!! Saying how much she missed me. I will be bringing my dog here from now on.
Reasonable price
BBerkys2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Dr. Ash and all the staff at this office are exceptional; they are very caring, thoughtful, and professional. The scheduling was very accommodating, and I will continue taking my dog to this facility for all future care.
KKendall3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Absolutely AMAZING place. If I could rate it 100 stars I would. Called yesterday about getting my cat neutered as soon as possible and they fit him in today!! I also got texted a picture of him and an update to how his surgery went. I drove 50 minutes to get here and it was 1000% worth it. Highly recommend!!!!!
Reasonable priceService not listed
AAshley6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Although, it wasn't Vinny's first rodeo. I haven't been to any of his previous appointments. FirstLine made an excellent first impression. I was blown away by the incredibly professional staff. They all have such wonderful personalities. I highly recommend FirstLine Animal Hospital.
Reasonable price
DDelouris2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I absolutely love Dr Ash and his staff. Not only are they so caring and professional, but they really are so knowledgeable and takes care of my pet as an individual. I could not recommend them higher and if you love your animal these are the people you should go to!
Very knowledgable doctor and friendly staff. Willing to answer all customer questions and take the extra time.
Price assessment: Reasonable price
Services: Large animals
Response from the owner · a week ago
Thank you so much for your kind words! ❤️ We truly believe every pet parent deserves to feel heard and comfortable asking questions. Dr. Ash and our team are always happy to take the extra time to make sure you feel informed and confident in your pet’s care. We appreciate you choosing FirstLine Animal Hospital! 🐾
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Emily Conway1 reviewiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
I brought my dog Daisy in for a spay. This is my first dog myself and I was very nervous. Dr.Ash calmed my nerves and said he would take care of her. They even sent me a photo of when she was done!!! Saying how much she missed me. I will be bringing my dog here from now on.
Price assessment: Reasonable price
Response from the owner · a week ago
Aww, thank you so much for trusting us with sweet Daisy! ❤️ We know how nerve-wracking it can be when it’s your first time going through something like this with your own pup, and we’re so happy Dr. Ash could help ease your worries. We just had to share a little photo of Daisy after her surgery! 🥹💕 We’re so glad you both had a positive experience, and we can’t wait to see you and Daisy again! 🐾
C
C.W. Lee7 reviewsiTotal number of Google reviews C.W. has written across all businesses on Google Maps, not just this one.
On Saturday, We were traveling to a party with our dog. We had an emergency situation in the car with her. We found FirstLine online. They were the closest and not only were they open, they welcomed us with open arms. They emailed the forms so we could have them filled out when we arrived. Put us right into an exam room, and assessed her. Dr. Ash (who is the calmest and most compassionate person) explained what they would do for her. Took her into the procedure room, did all the work, brought her back after they finished and she was calm! Our dog is never calm at the vet! But she was here with no sedation.
Besides, Dr. Ash who is such a wonderful veterinarian, his assistant and receptionist were professional and friendly. They even called today to check on our dog, and when I had questions, they called back twice with answers. I wish I lived in the Bridgewater area- this hospital is a treasure!
And we couldn’t have been happier when we paid the bill. We didn’t expect it to be so reasonable. As you can tell we were so pleased - there was not one aspect of this practice we could fault, and we are very picky people. We would give this practice 10 stars if that was a choice. Even our dog smiled! By the way, we were late, but we made it to the party!
Price assessment: Great price
Response from the owner · 2 weeks ago
Thank you so much for taking the time to share such a wonderful review! We’re so glad you found us when you needed help and that our team could make a stressful situation a little easier for you and Muffin. Hearing that she felt calm and comfortable during her visit makes us especially happy, and we’re glad our follow-up calls helped give you some peace of mind afterward. We’ll be sure to share your lovely words with Dr. Ash and the entire team. And we’re so happy to hear you made it to the party! Give our Muffin girl some extra love from all of us at FirstLine. 💙🐾
B
Berkys Kazimierczak2 reviewsiTotal number of Google reviews Berkys has written across all businesses on Google Maps, not just this one.
Dr. Ash and all the staff at this office are exceptional; they are very caring, thoughtful, and professional. The scheduling was very accommodating, and I will continue taking my dog to this facility for all future care.
Response from the owner · a month ago
Thank you so much for sharing your experience! We’re so happy to hear that you felt well cared for from scheduling through your visit. Creating a welcoming experience and making veterinary care as convenient as possible for both pets and their families is something our whole team values. We’re grateful to have you and Delta with us and look forward to being here for all of their future care!
K
Kendall Ferris3 reviewsiTotal number of Google reviews Kendall has written across all businesses on Google Maps, not just this one.
Absolutely AMAZING place. If I could rate it 100 stars I would. Called yesterday about getting my cat neutered as soon as possible and they fit him in today!! I also got texted a picture of him and an update to how his surgery went. I drove 50 minutes to get here and it was 1000% worth it. Highly recommend!!!!!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a month ago
Thank you so much for this amazing review! We’re so glad we could get your kitty in so quickly and keep you updated throughout his surgery. We know driving 50 minutes is no small trip, so hearing that you felt it was completely worth it truly means so much to our entire team. We hope he’s feeling comfortable and getting lots of extra love while he recovers! 🐾💕 We’re so grateful for your recommendation and so happy you found FirstLine!
A
anielle assis4 reviewsiTotal number of Google reviews anielle has written across all businesses on Google Maps, not just this one.
I truly cannot say enough wonderful things about Doctor Ash.From the moment we met him, it was clear that he is not only an excellent doctor, but also someone who genuinely leads with his heart.
When you are worried about your pet, you want someone who will listen, be honest with you, and treat your animal with the same compassion they would want for their own. That is exactly what we found with him. He took the time to explain everything, answered our questions, and made us feel that our dog truly mattered.
What impressed me the most is that you can tell his priority is the animal’s well-being, not the money. That is something very rare to find today. I have had pets for many years, and I can honestly say I have never met a veterinarian quite like him.
We are incredibly grateful for the kindness, compassion, professionalism, and genuine care he has shown our family and our dog. Having someone you can trust during a difficult and emotional time means more than words can express.
Bridgewater is very fortunate to have a veterinarian like him. I would recommend him wholeheartedly to anyone looking for a vet who is knowledgeable, compassionate, honest, and truly cares about the animals he treats.
Price assessment: Reasonable price
Services: Large animals
Response from the owner · a month ago
Thank you so much for taking the time to write such a heartfelt review. Your words truly mean more than we can express. Dr. Ash cares deeply about his patients and the families who trust him with their care, and knowing that you felt listened to, supported, and genuinely cared for means so much to him and our entire team.
We know how emotional and stressful it can be when your pet isn’t doing well, and we’re grateful we could be there for you during that time. Your kind words about Dr. Ash’s compassion, honesty, and dedication are incredibly meaningful, and we’ll be sure to share them with him.
We’re so grateful to have your family and your pup as part of the FirstLine family. Thank you for choosing us and for your heartfelt recommendation. 💙🐾
A
Ashley T6 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Although, it wasn't Vinny's first rodeo. I haven't been to any of his previous appointments. FirstLine made an excellent first impression. I was blown away by the incredibly professional staff. They all have such wonderful personalities. I highly recommend FirstLine Animal Hospital.
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you so much for sharing your experience! We’re so happy Vinny’s first visit with you at FirstLine made such a great impression. Our team takes a lot of pride in creating a welcoming, professional environment while still having a little fun along the way. We’ll be sure to share your wonderful comments with the team. We’re so glad to have you and Vinny with us! 🐾😊
D
Delouris Cook2 reviewsiTotal number of Google reviews Delouris has written across all businesses on Google Maps, not just this one.
I absolutely love Dr Ash and his staff. Not only are they so caring and professional, but they really are so knowledgeable and takes care of my pet as an individual. I could not recommend them higher and if you love your animal these are the people you should go to!
Price assessment: Reasonable price
Response from the owner · a month ago
It means so much to hear that you feel Maizy is treated as an individual! That personal approach is a big part of what we strive for at FirstLine, and we want every patient to receive care that’s tailored to their unique needs. We’re so grateful for your support and for recognizing the dedication our team puts into caring for your furry family members. We always love being part of their journey! 💙🐾
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Sarah Russo8 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
When my dog wasn’t feeling well .. FirstLine immediately helped us. It’s hard in these days to find a compassionate vet to help and I was beyond so grateful .. Leo and Buddy will be going here from now on 💕.. we need more caring vets like Dr. Ash
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you so much for sharing this! We’re so glad we were able to be there for you when Leo wasn’t feeling well and help get him the care he needed. Compassionate, timely care is something we truly believe every pet and their family deserves. It means so much to know that you’ll be bringing Leo and Buddy to FirstLine from now on. We’re so happy to have your family with us! 🫶🐾
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Erika Ferreira7 reviewsiTotal number of Google reviews Erika has written across all businesses on Google Maps, not just this one.
It was such a relief to find Dr. Ash and his staff. We were trying to resolve medication issues for my dogs and they took us right in without hesitation. FirstLine is thorough and reasonable; I don't feel pressured to commit to certain treatment plans or next steps. Weeks later, and a few procedures behind us, my dogs are doing great. Thank you all!
Response from the owner · a month ago
We’re so glad you found us! It means a lot to hear that you felt comfortable with the care your dogs received and never felt pressured when it came to their treatment. We believe you should always feel informed and confident in the decisions you make for your pets. Most importantly, we’re thrilled to hear your dogs are doing so well! Give Chewy and Turbo some love from the FirstLine team. 🐾
