iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%94+59.7Reliability 28%94+26.5Replies to reviews 8%44+3.6Experts Score= 90Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#106 of 154 personal trainersiPosition by Experts Score among all companies we track in this category. · better than 31%
4.9★★★★★111 Google reviews · 23 photos
96%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Fitness Edge 4.9 out of 5 based on 111 reviews, with the owner responding to 23 percent of comments. Customers frequently praise the variety of strength and cardio classes, knowledgeable instructors, and a supportive, inclusive community that welcomes members of all fitness levels. While many highlight the welcoming atmosphere and effective training, one recurring criticism involves limited class scheduling options and pricing concerns, specifically noting a lack of afternoon sessions and discrepancies between promotional offers and final costs.
Google rating: 4.9 out of 5 from 111 reviews (96% five-star).
Reviews on this page: 111 Google reviews (93 with written comments, 6 with photos).
Owner responses: the business replied to 23% of reviews.
Most recent review: August 13, 2026.
Service: Personal Trainer serving Cleveland, Ohio.
Data from Google, last updated October 26, 2026.
Score profile vs other personal trainers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Fitness EdgePersonal Trainers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fitness Edge: 94/100 on this factor. Category median: 97.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fitness Edge: 94/100 on this factor. Category median: 97.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fitness Edge: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Fitness Edge: 44/100 on this factor. Category median: 62.C
44
Bar = this company · dark tick = category median.
Star ratings
111 Google reviews we collected
4.9of 5
5 stars10796%
4 stars22%
3 stars00%
2 stars11%
1 star11%
Praise vs complaints
Phrases our text analysis found in 93 written reviews
99%praise
Praise7699%
Complaints11%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude3140%
Would recommend1925%
Quality & results912%
Honesty & trust912%
Speed & response56%
Price & value45%
What customers talk about
We read 93 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…ppy with the variety of workouts, the instructors’ knowledge, and how kind everyone is here.…”
“Would 100% recommend for those who want to experience classes that focus on both strengthening and cardio.”
“The instructors do a great job reading the room and adjusting accordingly.”
“There's genuinely a friendly atmosphere here that you don't always find at gyms.”
“The coaches are amazing and got to know me so quickly.”
“I’ve been enjoying the classes, and I feel the prices are very fair.”
People customers mention
Darius9 reviews
Hunter8 reviews
Lakewood5 reviews
Brian3 reviews
Michael3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Rachel8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I’ve been going to Fitness Edge for almost a month, and I’ve been so happy with the variety of workouts, the instructors’ knowledge, and how kind everyone is here. Would 100% recommend for those who want to experience classes that focus on both strengthening and cardio. I can already notice increases in my strength and endurance. 5 stars for sure!
MK3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I showed up at Fitness Edge old and out of shape. I wasn’t interested in classes and was afraid of all the barbells and dumbbells that replaced the fitness machines I was accustomed to. But I can’t imagine being anywhere else now. Owner Darius and trainers Will and Sydney welcomed me, encouraged me and showed me I…
Rachael9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
The best gym in Lakewood! I joined Fitness Edge six months ago with very little weightlifting experience, and from day one all of the coaches made me feel comfortable and welcomed. Between coaches and members everyone is incredibly helpful and kind. They’ve helped me build confidence and learn proper techniques…
Susan6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
This place is awesome! I love coming to the gym now, Will and Darius and everyone really, are so inclusive and supportive!
Carrie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Highly recommend Fitness Edge! They offer a wide variety of classes, all challenging in a different way. The staff is encouraging, fun and highly trained. It’s a 10/10 for me, get a membership you won’t regret it!
ChrisLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★
I don't want to tank the ratings because I still enjoy this gym, but my once-a-week trainer cancels every other week because of their other job. I would love to be able to get in on off days and rely on my trainer to be available on the "on day", but I just get texts in the morning to reschedule. Tough to…
I’ve been going to Fitness Edge for almost a month, and I’ve been so happy with the variety of workouts, the instructors’ knowledge, and how kind everyone is here. Would 100% recommend for those who want to experience classes that focus on both strengthening and cardio. I can already notice increases in my strength and endurance. 5 stars for sure!
Response from the owner · 2 months ago
Rachel, thank you so much for the wonderful 5-star review! We’re thrilled you’re enjoying the variety of classes, knowledgeable instructors, and friendly community. It’s great to hear you’re already noticing improvements in strength and endurance. We appreciate the recommendation and look forward to supporting your continued progress.
MK Evans3 reviewsiTotal number of Google reviews MK has written across all businesses on Google Maps, not just this one.
I showed up at Fitness Edge old and out of shape. I wasn’t interested in classes and was afraid of all the barbells and dumbbells that replaced the fitness machines I was accustomed to. But I can’t imagine being anywhere else now. Owner Darius and trainers Will and Sydney welcomed me, encouraged me and showed me I definitely do have a place there. I LOVE being a part of this community. And I love how strong I see myself becoming as a result of showing up!
Response from the owner · 4 months ago
Thank you for the wonderful review — we’re so glad you found your place at Fitness Edge. Darius, Will, and Sydney will be thrilled to hear how welcomed and encouraged you felt. We love seeing your progress and are proud to have you as part of our community. Keep showing up — we’re excited to be part of your strength journey.
Rachael Chrzanowski9 reviewsiTotal number of Google reviews Rachael has written across all businesses on Google Maps, not just this one.
The best gym in Lakewood! I joined Fitness Edge six months ago with very little weightlifting experience, and from day one all of the coaches made me feel comfortable and welcomed. Between coaches and members everyone is incredibly helpful and kind. They’ve helped me build confidence and learn proper techniques without ever feeling intimidated. I couldn’t ask for a better gym. Highly recommend!
Response from the owner · 4 months ago
Rachael, thank you so much for the kind words and for recommending Fitness Edge! We’re thrilled our coaches and members made you feel welcome and helped you build confidence and proper technique over the past six months. Hearing that you feel comfortable and supported means a lot to our team. We look forward to continuing to help you reach your goals.
Susan Ashburn6 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
This place is awesome! I love coming to the gym now, Will and Darius and everyone really, are so inclusive and supportive!
Response from the owner · 4 months ago
Thank you so much for the fantastic review, Susan! We’re thrilled to hear that Will, Darius, and the whole team make the gym feel inclusive and supportive. We appreciate you being part of our community and look forward to seeing you at your next workout.
Carrie Budzar3 reviewsiTotal number of Google reviews Carrie has written across all businesses on Google Maps, not just this one.
Highly recommend Fitness Edge! They offer a wide variety of classes, all challenging in a different way. The staff is encouraging, fun and highly trained. It’s a 10/10 for me, get a membership you won’t regret it!
Response from the owner · 5 months ago
Thank you so much, Carrie! We’re thrilled you’re enjoying our variety of classes and that our team has been encouraging and fun. We appreciate the 10/10 recommendation and can’t wait to see you in class again.
ChrisLocal Guide · 32 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
I don't want to tank the ratings because I still enjoy this gym, but my once-a-week trainer cancels every other week because of their other job. I would love to be able to get in on off days and rely on my trainer to be available on the "on day", but I just get texts in the morning to reschedule. Tough to reschedule with work meetings planned out around one session once a week.
Gary Zych1 reviewiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
When I first moved to Cleveland 2 years ago, I had tried many gyms. Fitness Edge was the gym that finally felt like home to me. The coaches are amazing and got to know me so quickly. They are able to push me to my greatest potential. I have gotten so much stronger in my 2 years that I have been working out at Fitness Edge. Also, shoutout to Syd for the fire playlists!!
Haley Delzani1 reviewiTotal number of Google reviews Haley has written across all businesses on Google Maps, not just this one.
Couldn't say enough good things about Fitness Edge. It's the gym that helped me change my
Life. In 2009, I lost 110 pounds with the help of the Og crew, and now I'm working to be my
Strongest self. Darius, the owner, is always welcoming and interested in learning about
You, inspiring you, Will, and Syd are THE BEST TRAINERS.
I can't stress enough, this is a place to come as you are, and they will only support you
Your growth. It doesn't matter if you have to lie down for half of the class when you first start 😂 I can attest to this.
Whether you are looking to get into the best shape of your life or need to start from the beginning, this is your place.
Response from the owner · 5 months ago
Haley, thank you so much for sharing your story and this amazing review. We’re incredibly proud of the 110‑pound transformation you achieved in 2009 and honored to keep supporting you as you pursue your strongest self. Darius, Will, and Syd will be thrilled to hear your praise, and we always aim to make members feel welcome and supported no matter where they start. Your words mean a lot and will inspire others to begin their own journeys.
Anna Popernack3 reviewsiTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
I recently began coming to Fitness Edge even though ive been in the neighbourhood for a few years now.. i had no clue that this special place was so close by!
The coaches that run the classes are so fun, kind, supportive, and knowledgeable about fitness!
The classes are designed with the science of movement in mind and I love how intentional everything is!
Each class is challenging but it keeps you coming back!
