Analyzing 6,735,6476.7M ReviewsFor 18,99719K Experts

Experts Reviews · Company report
Five Star Garage Door Repairs logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%65+35.5Reliability 24%47+11.4Value 14%96+13.6Replies to reviews 7%32+2.3Craft & service penalty99−0.1Momentum penalty82−1.8Experts Score= 61Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORE

Five Star Garage Door Repairs

North Olmsted, OH · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 35 dog door installation services · 4.6★ from 299 Google reviews

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Report card

Percentile vs other dog door installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Five Star Garage Door Repairs is better than 65% of dog door installation services.B
65
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Five Star Garage Door Repairs is better than 47% of dog door installation services.C
47
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Five Star Garage Door Repairs is better than 99% of dog door installation services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Five Star Garage Door Repairs is better than 96% of dog door installation services.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Five Star Garage Door Repairs is better than 82% of dog door installation services.A
82
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Five Star Garage Door Repairs is better than 32% of dog door installation services.D
32

Reviews for your job

Customers hired Five Star Garage Door Repairs for 3 kinds of job.

Five Star Garage Door Repairs for customer support

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.33
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 49/100.How Job match is calculatedBuilt only from reviews Google tagged “Customer support”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.75%

All 6 Google reviews tagged “Customer support”

Mark2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★

The amount of stars in one’s name does not reflect the service they offer. Tech got mad I wanted to call for better prices after being quoted $700 for 2 new springs. He then wrote up the work order so the warranty company wouldn’t fix or replace the opener. We completely understood the springs were not covered by…

OverpricedCustomer support
Adam4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We loved working with Jason!! Highly recommend this company. He arrived promptly and was very professional and knowledgeable. He not only remedied the problem, but educated us on the mechanics of the garage door. It is not easy to find people with integrity and great customer service skills. I will be calling them…

Great priceCustomer supportGeneral repairs & installation
Edyie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Salem, the dispatcher, was supportive of our circumstances in setting the repair service, and Travis, the technician, was professional and skilled.

Not sureCustomer supportGeneral repairs & installation
OmarLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Recently had 3 garage doors taken down and new ones installed . Gentleman that came out was professional , very knowledgeable and gave me a great deal . I felt as if he cared more about satisfaction than anything else .Replaced my garage lights for free as well . Thanks again would recommend 5 stars

Great priceGarage door consultationCustomer supportGeneral repairs & installation
Laura3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Travis did a great job on the installation of my new garage door. Prior to the new door, the Five Star team was very responsive in addressing my urgent service needs.

Not sureCustomer supportGeneral repairs & installation
Dee6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jason took care of my repair. He was professional, knowledgeable, and efficient. I appreciated his communication with the service time.

Reasonable priceCustomer support

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 50%Overpriced 4%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & installation25—
Garage door consultation7—
Customer support6—

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