Non-profit organization · Milwaukee, WI · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%95+65.8Reliability 31%94+28.9Experts Score= 95Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 33 study skills coachesiPosition by Experts Score among all companies we track in this category. · better than 59%
4.9★★★★★60 Google reviews · 9 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers describe the organization's CPR, first aid, and childcare training as informative, well-organized, and engaging, with instructors noted for their clarity and supportive teaching styles. The mentorship program is also highlighted for providing practical advice in a collaborative environment. Staff are generally praised for being helpful and polite, including when resolving technical issues with online class access. One low-star review cites a missed class and a delayed refund as the primary criticism.
Google rating: 4.9 out of 5 from 60 reviews (98% five-star).
Reviews on this page: 60 Google reviews (56 with written comments, 1 with photos).
Owner responses: the business replied to 67% of reviews.
Most recent review: February 6, 2026.
Service: Study Skills Coach serving Milwaukee, Wisconsin.
Data from Google, last updated November 9, 2026.
Score profile vs other study skills coaches
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyStudy Skills Coaches median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Five Star MKE/Five Star Educational: 95/100 on this factor. Category median: 95.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Five Star MKE/Five Star Educational: 94/100 on this factor. Category median: 97.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Five Star MKE/Five Star Educational: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 39.–
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Bar = this company · dark tick = category median.
Star ratings
60 Google reviews we collected
4.9of 5
5 stars5998%
4 stars00%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 56 written reviews
100%praise
Praise45100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1738%
Would recommend1227%
Quality & results920%
Communication37%
Speed & response24%
Honesty & trust24%
What customers talk about
We read 56 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The training was very informative, well-organized, and delivered by an extremely knowledgeable instructor( Akyaa Smith).”
“I highly recommend Five Star MKE/Five Star Educational to anyone seeking quality, reliable training.”
“Five Star MKE / Five Star Educational provided an excellent experience.”
“Everything was explained clearly and thoroughly, making it easy to understand and apply.”
“If you all are looking for ANY kind of help in childcare…whether it be trainings, a quick inspection, childcare readiness, a job, you name it.”
“I genuinely am proud of what she has accomplished.”
People customers mention
Smith7 reviews
Akyaa5 reviews
Center3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Sshanika2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Five Star MKE / Five Star Educational provided an excellent experience. The training was very informative, well-organized, and delivered by an extremely knowledgeable instructor( Akyaa Smith). Everything was explained clearly and thoroughly, making it easy to understand and apply. I truly appreciated the…
DDarren1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Akyaa Smith was a great teacher today for my cpr class she taught me so much today in my cpr class 10/10 recommend her as your teacher.
DDeshon2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Very understanding great instructor very compassionate about her job will make sure you understand what are doing also
MMarkeshia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Mrs.Akyaa was Definitely A Vibe, She Made Sure We Understood Every Detail Without Moving Foward, Even Gave Us More Information About Their Other Resources She Did And Awesome Job!
TTimandria1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Ms.Akyaa was very amazing and helpful in helping me learn cpr. And made it a fun and skillful class.
MMishell2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Akyaa is a doll! Loved learning cpr from her! 10/10 I would recommend! Had so much fun in her course!
Five Star MKE / Five Star Educational provided an excellent experience. The training was very informative, well-organized, and delivered by an extremely knowledgeable instructor( Akyaa Smith). Everything was explained clearly and thoroughly, making it easy to understand and apply. I truly appreciated the professionalism and the supportive learning environment. I highly recommend Five Star MKE/Five Star Educational to anyone seeking quality, reliable training.
Response from the owner · 9 months ago
Thank you, Shanika, I appreciate your kind words.
M
Montiona Gordon9 reviewsiTotal number of Google reviews Montiona has written across all businesses on Google Maps, not just this one.
Mrs.Akyaa was Definitely A Vibe, She Made Sure We Understood Every Detail Without Moving Foward, Even Gave Us More Information About Their Other Resources She Did And Awesome Job!
T
Timandria Bowman1 reviewiTotal number of Google reviews Timandria has written across all businesses on Google Maps, not just this one.
