Analyzing 8,099,5418.1M ReviewsFor 22,93522.9K Experts

Experts Reviews · Company report
Five star pool and spa service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%84+49.3Reliability 26%78+20.3Value 15%95+14.5Craft & service penalty98−0.2Momentum penalty39−6.1Experts Score= 78Not enough data for replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Five star pool and spa service

Mission Viejo, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 27 pool maintenance services · 4.9★ from 46 Google reviews

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Percentile vs other pool maintenance services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Five star pool and spa service is better than 84% of pool maintenance services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Five star pool and spa service is better than 78% of pool maintenance services.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Five star pool and spa service is better than 98% of pool maintenance services.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Five star pool and spa service is better than 95% of pool maintenance services.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Five star pool and spa service is better than 39% of pool maintenance services.D
39
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Five star pool and spa service is better than —% of pool maintenance services.–
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Reviews for your job

Customers hired Five star pool and spa service for 8 kinds of job.

Five star pool and spa service for winterization

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Winterization”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 6

All 6 Google reviews tagged “Winterization”

Emily4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Five Star Pool and Spa Service is by far the best local option for pool care! We have been with this company for a long time now and don't have a single complaint. The service has always been consistent, reliable, and definitely worth the value we pay. We highly recommend this company to all of our friends and family!

Filter cleaningLeaf trapsNetting+ Responsiveness+ Punctuality+ Quality
Uelese1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

After years with a local competitor I decided to try a new company since my pool had not been looking so great. I’m glad I made the switch.

Filter cleaningLeaf trapsNetting+ Responsiveness+ Punctuality+ Quality
David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

5 star helped me restore my old pool I had some broken tiles. My pool now looks like new and it’s ready for summer .

Filter cleaningLeaf trapsNetting+ Responsiveness+ Punctuality+ Quality
Jasmine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Had a pool party and needed my pool desperately cleaned, he came to the rescue and saved the day ! Only pool service I will ever use again super friendly and professional

Filter cleaningLeaf trapsNetting+ Professionalism
Mr5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Israel helped me out.Very professional service, my pool was basically a swamp. He explained the cleaning process thoroughly and left my pool Crystal clear!!! Highly recommend this service

Filter cleaningLeaf trapsSwimming pool summerization+ Responsiveness+ Punctuality+ Quality
Nelly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Filter cleaningLeaf trapsSwimming pool summerization+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 33%Overpriced 33%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Filter cleaning12—
Vacuuming12—
Water treatment12—
Swimming pool summerization11—
Wall brushing10—
Tile brushing9—
Leaf traps8—
Netting7—

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