Pressure washing service · Jacksonville, FL · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty94−0.6Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#51 of 61 exterior cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 17%
5.0★★★★★687 Google reviews · 24 photos
98%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise Five Star Pressure Washing for punctuality, professional communication, and fair pricing when cleaning driveways, roofs, and exteriors. However, recurring low-star reviews describe instances of missed cleaning spots, damage to landscaping from chemicals, and unhelpful customer service when disputes arose. The company maintains a perfect five-star average from six hundred eighty-seven reviews, with the owner responding to sixty-seven percent of them.
Google rating: 5.0 out of 5 from 687 reviews (98% five-star).
Reviews on this page: 687 Google reviews (541 with written comments, 20 with photos).
Owner responses: the business replied to 67% of reviews.
Most recent review: October 21, 2026.
Service: Exterior Cleaning Service serving Jacksonville, Florida.
Data from Google, last updated October 25, 2026.
Score profile vs other exterior cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Five Star Pressure WashingExterior Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Five Star Pressure Washing: 93/100 on this factor. Category median: 97.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Five Star Pressure Washing: 92/100 on this factor. Category median: 97.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Five Star Pressure Washing: 94/100 on this factor. Category median: 100.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Five Star Pressure Washing: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Five Star Pressure Washing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Five Star Pressure Washing: 75/100 on this factor. Category median: 90.B
75
Bar = this company · dark tick = category median.
Star ratings
687 Google reviews we collected
5.0of 5
5 stars67598%
4 stars51%
3 stars10%
2 stars00%
1 star61%
Praise vs complaints
Phrases our text analysis found in 541 written reviews
99%praise
Praise1,10199%
Complaints81%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price2332%
Reasonable4460%
Overpriced23%
Not sure45%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results31428%
Staff & attitude22320%
Speed & response19317%
Would recommend18517%
Price & value11811%
Communication505%
Honesty & trust262%
What customers talk about
We read 541 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“James and Ian did an exceptional job cleaning my two-story terra-cotta tile roof.”
“But this past service was terrible, and when the company was called about it, Five Star argued with my family.”
“…star now for a couple of years and they always do a terrific job very professional and always show up on time at the arranged appointment they did suc…”
“…nd they always do a terrific job very professional and always show up on time at the arranged appointment they did such a good job!…”
“Highly recommend on any and all of your pressure washing projects”
“We will most definitely use their services again, and we highly recommend them.”
“Fair price, good job with pressure washing driveway and porches.”
“The lack of care in the work, combined with the unprofessional and disrespectful response afterward, has cost them our business.”
“Great communication, education and guidance on what o needed.”
“You can trust these guys do a good job I will be using them for any prep work on all my roofing projects”
People customers mention
Matt21 reviews
Chris9 reviews
Riley7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Five Star Pressure Washing for 6 kinds of job. Pick one to see what they paid and said.
Henry7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Fair price, good job with pressure washing driveway and porches. Technicians were very nice.
Reasonable pricePower/pressure washingService not listed
Kerrie14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
I’ve been using five star now for a couple of years and they always do a terrific job very professional and always show up on time at the arranged appointment they did such a good job!!!
Sandi2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
First time I used 5 star. Very thorough and timely. Very pleased with the pressure washing of house and all pavers. I highly recommend!! Jim
Not sureInterior & exterior window cleaning
Kimberly4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I have used 5 Star for years. They are so personable with sending thank you cards and reminders. They show up and do a fantastic job. It is so nice to have such an easy transaction. I look forward to many more years of keeping my really long driveway clean!!! Thank you!
TonyLocal Guide · 292 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Five-Star Pressure Washing is great to work with. They are on time and do a fantastic job. I have worked with them for a number of years. Thank you!
Tammy10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
5 Star always goes above and beyond. Highly recommend on any and all of your pressure washing projects
Fair price, good job with pressure washing driveway and porches. Technicians were very nice.
Price assessment: Reasonable price
Services: Power/pressure washing, Service not listed
Response from the owner · 3 days ago
Hi Henry, thank you so much for your kind review! We're thrilled to hear you were happy with our pressure washing services. It’s always our goal to exceed expectations and leave your property looking its best. We truly appreciate your feedback and your trust in us. Please don’t hesitate to reach out if you need anything in the future!
Kerrie Kenna14 reviewsiTotal number of Google reviews Kerrie has written across all businesses on Google Maps, not just this one.
I’ve been using five star now for a couple of years and they always do a terrific job very professional and always show up on time at the arranged appointment they did such a good job!!!
Sandi Thompson2 reviewsiTotal number of Google reviews Sandi has written across all businesses on Google Maps, not just this one.
First time I used 5 star. Very thorough and timely. Very pleased with the pressure washing of house and all pavers. I highly recommend!! Jim
Price assessment: Not sure
Services: Interior & exterior window cleaning
Response from the owner · 5 days ago
Hi Sandi, thank you so much for your feedback! We’re thrilled to hear about your experience with our pressure washing services. Your satisfaction means the world to us, and we’re grateful for the opportunity to serve you in Jacksonville. If you ever need us again, we’re just a call away! 😊
Louie ShirahLocal Guide · 39 reviewsiTotal number of Google reviews Louie has written across all businesses on Google Maps, not just this one.
Absolutely the best pressure washing on driveway and sidewalk. Looks brand new
Price assessment: Great price
Response from the owner · 2 weeks ago
Hi Louie, thank you so much for taking the time to leave your feedback! We’re thrilled to hear about your experience with us and truly appreciate your support. It’s customers like you that make our work so rewarding! If you ever need pressure washing services again in the future, don’t hesitate to reach out. Thanks again!
Kimberly Sumrall4 reviewsiTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
I have used 5 Star for years. They are so personable with sending thank you cards and reminders. They show up and do a fantastic job. It is so nice to have such an easy transaction. I look forward to many more years of keeping my really long driveway clean!!! Thank you!
Response from the owner · 2 weeks ago
Hi Kimberly, thank you so much for your kind words and for sharing your experience! We're thrilled to hear you were satisfied with our service. Your support means the world to us, and we’re always here to help with your pressure washing needs. Have a fantastic day!
Tony GomezLocal Guide · 292 reviewsiTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Five-Star Pressure Washing is great to work with. They are on time and do a fantastic job. I have worked with them for a number of years. Thank you!
Response from the owner · 2 weeks ago
Hi Tony, thank you so much for your kind words! We truly appreciate you taking the time to share your feedback. It was a pleasure providing our pressure washing services, and we're thrilled to know you’re happy with the results. If you ever need anything in the future, don’t hesitate to reach out. Thanks again for choosing us!
Tammy Ouellette10 reviewsiTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
5 Star always goes above and beyond. Highly recommend on any and all of your pressure washing projects
Price assessment: Great price
Services: Power/pressure washing
Response from the owner · 2 weeks ago
Hi Tammy, thank you so much for your kind review! We’re thrilled to hear you had a great experience with our pressure washing services. Your satisfaction means the world to us, and we’re here anytime you need us again. Thanks for trusting us to keep your property looking its best!
Sara WildLocal Guide · 11 reviewsiTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
They do a great job and they're quick...which is good, I have a dog that goes nuts when they are there.🙂
Price assessment: Reasonable price
Services: Power/pressure washing
Response from the owner · 3 weeks ago
Hi Sara, thank you so much for your kind review! We're thrilled to hear you had a great experience with our pressure washing service. Your satisfaction means the world to us, and we’re grateful for your support. If you ever need our services again in Jacksonville, we’d be happy to help. Thanks again!
B Bajacan11 reviewsiTotal number of Google reviews B has written across all businesses on Google Maps, not just this one.
I highly recommend Five Star Pressure Washing! James and Ian did an exceptional job cleaning my two-story terra-cotta tile roof. Their attention to detail was outstanding, and they took great care throughout the entire process. I’m very pleased with the results and would definitely recommend them to anyone looking for quality pressure-washing services.
Services: Roof cleaning
Jonel Maiogan5 reviewsiTotal number of Google reviews Jonel has written across all businesses on Google Maps, not just this one.
Hi Jonel, thank you so much for your feedback! We're thrilled to hear about your experience with our pressure washing service. Your satisfaction means the world to us, and we look forward to helping you again in the future. If there’s anything else we can do, don’t hesitate to reach out. Thanks for choosing us!
