How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%30+2.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREFive Star Towing and Recovery
Apex, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #86Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 209 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired Five Star Towing and Recovery for 8 kinds of job.
Five Star Towing and Recovery for car towing
Clear ✕All 63 Google reviews tagged “Car towing” · showing 20
At 1:15 PM on October 2nd (after waiting for AAA to handle my non functioning vehicle since 8:15 PM on October 1) I finally gave up and called 5 Star towing! First and foremost, a human being, an amazingly pleasant woman answered my call, determined what type of tow was needed, and had a truck available!!! I…
Excellent service and communication throughout the whole process.
They got to me faster than they thought they would!! Driver was very courteous and careful.
They saved My life and got me out of some dangerous traffic. I am very thankful for their help.
Everyone was great, good communication. Wilmer was very accommodating and put my truck right where I needed it. Highly recommended.
They were very nice! And made sure some loose details that I forgot to tie down were taken care of!
This company is excellent! Great communication, friendly, and took great care of our truck, making sure it was delivered safely to the dealership for repair. These guys clearly take pride in what they do! Thank you!
We've had to use Five Star's services FOUR times in the last month, moving a car from the breakdown point, to a dealership, to another dealership and then back to our house. The service has been outstanding -- from the phone call to request service (LOVE her customer service!), the communication from the drivers…
David and the dispatcher Morgan on duty were very helpful and customer service was Awesome! David gave me a courtesy call, like Morgan had mentioned with his ETA. I didn't have to wait 30-45 minutes, if I did it would have been ok, the vehicle was in a safe area. I hope I don't need them in the future but if so I'll…
Highly recommend Five Star Towing! They were courteous, kind, helpful, quick to respond, and so professional.
Absolutely First Class! VERY appreciative of such professionalism and high work ethic! Use 5-Star Towing for Five Star service! Thank you folks for helping with my wild scenario of a tow! Amazing overall service!
Last night my car broke down unexpectedly. I called around to a few places to get a quote and an estimated time. Five Star was the cheapest by far. I was shocked when I heard the other prices. They were almost half of what other companies wanted. The driver got to me in 30 minutes of my call. I cant say enough great…
Excellent experience from the dispatcher to the flatbed driver. Short wait time.Would highly recommend.
Tow truck arrived within ten minutes! Adam was professional and efficient. Dispatch was equally ready to assist. DEFINITELY a business to use!!
Timely, excellent communication, helpful, and friendly. Highly recommended!
They did an awesome job
The nicest people. My driver was a very sweet gentleman. They came quickly and took care with both me and the car. Definitely will use again!
From being in distress with my car not working, I contacted five star towning to assist me with getting my car to the mechanic shop. From the receptionist to Cory the tow truck driver were excellent and displayed empathy and compassion in assisting me. This company needs to change their name to 10 star and I don't…
I needed a tow service to get myself out of a bad situation with a business that was abandoned by the owner of Carolina Auto Repair & Service. He was aware of that situation and went above and beyond to help me out. His assistance made the situation less stressful.
Needed to get my car towed this morning after an accident and Five Star arrived within 10 minutes!
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 63 | — |
| Battery service | 9 | — |
| Special vehicle towing | 5 | — |
| Car lockouts | 4 | — |
| Tire change | 4 | — |
| Local hauling | 3 | — |
| Long distance hauling | 2 | — |
| Motorcycle towing | 2 | — |
