iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%30+2.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#86 of 144 towing servicesiPosition by Experts Score among all companies we track in this category. · better than 41%
4.9★★★★★209 Google reviews · 17 photos
98%five-star reviews
4.81★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers for Five Star Towing and Recovery in Apex, NC, frequently highlight prompt arrival times, often within thirty minutes, and consistent communication via text updates and courtesy calls. Customers describe the staff as professional and courteous, noting fair pricing compared to local competitors and careful handling of vehicles during transport. However, a recurring criticism from low-star reviews alleges that the company fails to respond to calls from HOA or community management, with drivers observed idle on phones rather than performing jobs.
Google rating: 4.9 out of 5 from 209 reviews (98% five-star).
Reviews on this page: 209 Google reviews (176 with written comments, 7 with photos).
Owner responses: the business replied to 32% of reviews.
Most recent review: October 13, 2026.
Service: Towing Service serving Apex, North Carolina.
Data from Google, last updated November 6, 2026.
Score profile vs other towing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companyTowing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Five Star Towing and Recovery: 91/100 on this factor. Category median: 91.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Five Star Towing and Recovery: 85/100 on this factor. Category median: 87.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Five Star Towing and Recovery: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Five Star Towing and Recovery: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Five Star Towing and Recovery: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Five Star Towing and Recovery: 30/100 on this factor. Category median: 69.D
30
Bar = this company · dark tick = category median.
Star ratings
209 Google reviews we collected
4.9of 5
5 stars20598%
4 stars10%
3 stars00%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 176 written reviews
98%praise
Praise31198%
Complaints72%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price2362%
Reasonable1027%
Overpriced13%
Not sure38%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9430%
Speed & response7223%
Would recommend5517%
Quality & results4314%
Price & value268%
Communication144%
Honesty & trust144%
What customers talk about
We read 176 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“My truck broke down today and they arrived super quick and were very helpful”
“Cory, the driver was amazing and quick about getting my car on the tow.”
“While not all situations are the same, I definitely recommend them, and would use this company again, if needed.”
“Excellent service and communication throughout the whole process.”
“HORRIBLE SERVICE”
“They stand by their fair prices, are the most timely tow company in town!”
“Great communication, friendly, and took great care of our truck, making sure it was delivered safely to the dealership for repair.”
“I highly recommend them to anyone needing reliable and professional towing services!”
People customers mention
Adam18 reviews
Morgan8 reviews
David7 reviews
Clayton6 reviews
Cory4 reviews
Raleigh3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Five Star Towing and Recovery for 8 kinds of job. Pick one to see what they paid and said.
KKaren4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
At 1:15 PM on October 2nd (after waiting for AAA to handle my non functioning vehicle since 8:15 PM on October 1) I finally gave up and called 5 Star towing! First and foremost, a human being, an amazingly pleasant woman answered my call, determined what type of tow was needed, and had a truck available!!! I…
Great priceCar towing
JJennifer7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
My sons vehicle broke down, and when I googled tow companies, this one popped up with a lot of good reviews. A bit over an hour of the initial call, we were finished up with the whole ordeal, and the vehicle back home safely - our house was close by, so that should be noted, but the truck was at the disabled vehicle…
SStormwaterLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had my vehicle towed from one county and taken to another county. Five Star was incredible. They have a sharp Team and I spoke with Morgan and Adam and the vehicle was towed by David. David was exceptional. It was a flawless process and I highly recommend Five Star!
MMelanieLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They got to me faster than they thought they would!! Driver was very courteous and careful.
Reasonable priceCar towing
PPhillip5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They saved My life and got me out of some dangerous traffic. I am very thankful for their help.
Great priceBattery serviceCar towing
CCameron3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Everyone was great, good communication. Wilmer was very accommodating and put my truck right where I needed it. Highly recommended.
At 1:15 PM on October 2nd (after waiting for AAA to handle my non functioning vehicle since 8:15 PM on October 1) I finally gave up and called 5 Star towing! First and foremost, a human being, an amazingly pleasant woman answered my call, determined what type of tow was needed, and had a truck available!!! I received an immediate text on approximate time and distance he would arrive along with a map indicating the tow trucks location in proximity to mine. Cory, the driver was amazing and quick about getting my car on the tow. Within 45 minutes from my initial call, he had me in the bay of Michaels Auto Service! Your service is an exemplary business!!! Both Cory and the female dispatcher should train AAA on how a perfect business should run !! Thank you from the bottom of my heart!
Price assessment: Great price
Services: Car towing
J
Jennifer Craig7 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
My sons vehicle broke down, and when I googled tow companies, this one popped up with a lot of good reviews. A bit over an hour of the initial call, we were finished up with the whole ordeal, and the vehicle back home safely - our house was close by, so that should be noted, but the truck was at the disabled vehicle within 25 minutes or so. Great customer service, with both the man who answered the phone, and also the man (David) who took care of the tow. While not all situations are the same, I definitely recommend them, and would use this company again, if needed. Thank you!
A
Alex Turnage8 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Excellent service and communication throughout the whole process.
Price assessment: Not sure
Services: Car towing
S
Stormwater InspectionsLocal Guide · 17 reviewsiTotal number of Google reviews Stormwater has written across all businesses on Google Maps, not just this one.
I had my vehicle towed from one county and taken to another county. Five Star was incredible. They have a sharp Team and I spoke with Morgan and Adam and the vehicle was towed by David. David was exceptional. It was a flawless process and I highly recommend Five Star!
M
Melanie PennyLocal Guide · 30 reviewsiTotal number of Google reviews Melanie has written across all businesses on Google Maps, not just this one.
