How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%30+2.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREFive Star Towing and Recovery
Apex, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #86Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 209 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired Five Star Towing and Recovery for 8 kinds of job.
Five Star Towing and Recovery for car towing
Clear ✕All 63 Google reviews tagged “Car towing” · showing 40
At 1:15 PM on October 2nd (after waiting for AAA to handle my non functioning vehicle since 8:15 PM on October 1) I finally gave up and called 5 Star towing! First and foremost, a human being, an amazingly pleasant woman answered my call, determined what type of tow was needed, and had a truck available!!! I…
Excellent service and communication throughout the whole process.
They got to me faster than they thought they would!! Driver was very courteous and careful.
They saved My life and got me out of some dangerous traffic. I am very thankful for their help.
Everyone was great, good communication. Wilmer was very accommodating and put my truck right where I needed it. Highly recommended.
They were very nice! And made sure some loose details that I forgot to tie down were taken care of!
This company is excellent! Great communication, friendly, and took great care of our truck, making sure it was delivered safely to the dealership for repair. These guys clearly take pride in what they do! Thank you!
We've had to use Five Star's services FOUR times in the last month, moving a car from the breakdown point, to a dealership, to another dealership and then back to our house. The service has been outstanding -- from the phone call to request service (LOVE her customer service!), the communication from the drivers…
David and the dispatcher Morgan on duty were very helpful and customer service was Awesome! David gave me a courtesy call, like Morgan had mentioned with his ETA. I didn't have to wait 30-45 minutes, if I did it would have been ok, the vehicle was in a safe area. I hope I don't need them in the future but if so I'll…
Highly recommend Five Star Towing! They were courteous, kind, helpful, quick to respond, and so professional.
Absolutely First Class! VERY appreciative of such professionalism and high work ethic! Use 5-Star Towing for Five Star service! Thank you folks for helping with my wild scenario of a tow! Amazing overall service!
Last night my car broke down unexpectedly. I called around to a few places to get a quote and an estimated time. Five Star was the cheapest by far. I was shocked when I heard the other prices. They were almost half of what other companies wanted. The driver got to me in 30 minutes of my call. I cant say enough great…
Excellent experience from the dispatcher to the flatbed driver. Short wait time.Would highly recommend.
Tow truck arrived within ten minutes! Adam was professional and efficient. Dispatch was equally ready to assist. DEFINITELY a business to use!!
Timely, excellent communication, helpful, and friendly. Highly recommended!
They did an awesome job
The nicest people. My driver was a very sweet gentleman. They came quickly and took care with both me and the car. Definitely will use again!
From being in distress with my car not working, I contacted five star towning to assist me with getting my car to the mechanic shop. From the receptionist to Cory the tow truck driver were excellent and displayed empathy and compassion in assisting me. This company needs to change their name to 10 star and I don't…
I needed a tow service to get myself out of a bad situation with a business that was abandoned by the owner of Carolina Auto Repair & Service. He was aware of that situation and went above and beyond to help me out. His assistance made the situation less stressful.
Needed to get my car towed this morning after an accident and Five Star arrived within 10 minutes!
Wilmer was courteous and very careful with the vehicle.
Cory was on time, courteous and professional. Would definitely refer this company.
I had an excellent experience with this towing company. Their team was fast, professional, and incredibly easy to work with. The customer service was outstanding — friendly, responsive, and truly focused on helping me. The driver was extremely polite and clearly knew exactly what they were doing, which made me feel…
Honestly, I was unsure how any tow company would get 5 star reviews until my experience. My husband got two flats on one side and the lug nuts were stripped so he couldn’t change them and needed a tow. The driver showed up within 15 minutes and was super patient. The tow fee was reasonable. They towed to our…
These guys are the greatest!! They rescued us off of I95. We were traveling from Virginia to South Carolina and in Smithfield NC our tire completely blew out. We were stranded on the inside lane of the highway. We contacted 5 star and they were there promptly. They showed up with a flat bed to tow the car and also…
The most patient and helpful towing place I’ve heard of. Lady on the phone was very nice and brought one of there best, Adam, to our rescue. Definitely recommend!!
Best AAA towing service and experience I’ve ever had! I’m used to waiting hours and hours for a tow, but Wilmer and the Five Star crew had my truck towed in no time. Highly recommend!
Definitely 5 star towing . They went above and beyond to help me my daughter and car get my home ! So thankful they were arable to help me .
Used five star towing and recovery in which was sent by AAA and Corey was very helpful professional and quick. Really appreciate the help
They were very quick and efficient. The Driver David was amazing definitely will be recommending
Highly recommend Five Star Towing and they live up to their name! David Capps gave an ETA of arrival, was there at that time. He went above and beyond by hand pushing our Vehicle into a safer location to not risk damage to the property or the car. He let us know too, when our car was dropped off at the Auto shop.…
Cory was the best! Friendly and showed up promptly and handled everything with perfect professionalism! He secured my car immaculately with swiftness and made me feel confident my car was in good hands! Thanks Five-Star and Cory
Its always hard when you give your keys to anyone especially a stranger taking your car to a repair shop. Its always the unexpected waiting to hear the outcome but David at 5 Star towing was the best tow driver . He handle my car with care. He informed me when he arrived at the service shop . He took a picture of…
This company is very responsive and helpful. Made the my inconvenience really smooth.
Adam and Morgan are phenomenal, we had to pick up a vehicle for our body shop and they made the process seamless. Their customer service is incredible! I am local to Clayton and will remember this for future use!
Excellent, they got the job done!
Cory was awesome. My truck broke down and he gave me a tow.
Some of the nicest and honest people I have ever dealt with. Will hopefully never need but will use if I do and always recommend!
Super service and customer service! Highly recommended!! 5 star towing and recovery is truly 5 stars!
Very pleasent experience. Googled it, called them, immediate quote, text message for service confirmation, ink for online payment (you can pay directly, too), then link for arrival time, and a phone call shortly before arrival. Very efficient processing, great price for out of town towing, very friendly people, and…
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 63 | — |
| Battery service | 9 | — |
| Special vehicle towing | 5 | — |
| Car lockouts | 4 | — |
| Tire change | 4 | — |
| Local hauling | 3 | — |
| Long distance hauling | 2 | — |
| Motorcycle towing | 2 | — |
