PLUMBERS · ATLANTA, GA
Fix & Flow Plumbing Co. logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%55+19.3Reliability 15%41+6.1Craft & service 20%71+14.2Value 10%28+2.8Momentum 8%29+2.3Track record 7%71+5Accountability 5%25+1.3Experts Score= 51Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.51SCORE

Fix & Flow Plumbing Co.

Better than 50% of plumbers · #45 of 90

4.9★985 Google reviewsGoogle star rating as shown on Google Maps.
4.89★last 12 monthsAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
67%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Fix & Flow Plumbing Co. for sump pump repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Sump pump repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 17
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Sump pump repair”

★★★★★ John · 3 months ago

Never fun to replace a pump, but as always they came out quick, got the part same day and left my house clean. Highly recommend.

Paid $2,000+Reasonable priceSump pump repairSump pump installation
★★★★★ Townson · 6 months ago

They came the same day I called them, very knowledgeable, nice, and quick. Highly recommend.

Paid $1,000+Reasonable priceToilet repairPlumbing leak detectionSump pump repair
★★★★★ Natasha · 9 months ago

Fix & Flow originally came through to assess why our toilets stopped flushing. They located the issue with this old house (1961), explained the problems and the solution to us. We set an appointment, they arrived on time, and took care of everything in one day! It was a major septic tank issue and pipe collapse.…

Toilet repairGarbage disposal installationDrain cleaning
★★★★★ Carrie · Edited 11 months ago

We have used many different plumbing companies and our experience with this one was outstanding from the beginning of making an appt to when the tech, Bryan, came to fix our issue. They came out the same day too as our toilets were not flushing. Highly recommend! Would also like to add that they did not try to…

Plumbing pipe repairSump pump repairService not listed
★★★★★ George · Edited 3 years ago

This was my third time using Fix & Flow and you are still the most organized, professional, efficient contractors of any variety that I have ever delt with. Love you guys!

Plumbing leak repairSump pump installationSump pump repair

vs category

Blue = Fix, grey = plumbers average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (49 reviews)2024-Q2: 4.90★ (30 reviews)2024-Q3: 5.00★ (28 reviews)2024-Q4: 4.98★ (50 reviews)2025-Q1: 4.73★ (30 reviews)2025-Q2: 4.87★ (31 reviews)2025-Q3: 4.95★ (58 reviews)2025-Q4: 4.98★ (48 reviews)2026-Q1: 4.96★ (71 reviews)2026-Q2: 4.80★ (41 reviews)2026-Q3: 4.74★ (47 reviews)2026-Q4: 5.00★ (12 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$930+94% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Great price 13%Reasonable 68%Overpriced 7%Not sure 12%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%55+19.3Reliability 15%41+6.1Craft & service 20%71+14.2Value 10%28+2.8Momentum 8%29+2.3Track record 7%71+5Accountability 5%25+1.3Experts Score= 51Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
55
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
41
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
71
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
28
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
29
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
71
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
25

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+260 / −2
Professionalism
+296 / −2
Responsiveness
+294 / −0
Punctuality
+272 / −0
Value
+163 / −3

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