iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#39 of 218 moversiPosition by Experts Score among all companies we track in this category. · better than 82%
5.0★★★★★812 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
83%reviews answered by the owner
$805typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Flash Moving & Storage five stars based on 812 reviews, with the owner responding to 83% of feedback. Customers frequently cite punctuality, efficient handling of complex moves, and transparent communication as key positives. Recurring themes include careful packing, flexible scheduling, and reasonable pricing for full-service and storage solutions. However, low-star reviews highlight concerns regarding pressure to tip beyond initial quotes and instances of damaged items, with one customer alleging harassment after posting a negative review.
Google rating: 5.0 out of 5 from 812 reviews (99% five-star).
Reviews on this page: 812 Google reviews (764 with written comments, 165 with photos).
Owner responses: the business replied to 83% of reviews.
Most recent review: October 19, 2026.
Service: Mover serving Waltham, Massachusetts.
Data from Google, last updated October 28, 2026.
Score profile vs other movers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Flash Moving & StorageMovers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Flash Moving & Storage: 98/100 on this factor. Category median: 93.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Flash Moving & Storage: 98/100 on this factor. Category median: 90.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Flash Moving & Storage: 95/100 on this factor. Category median: 93.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Flash Moving & Storage: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Flash Moving & Storage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Flash Moving & Storage: 100/100 on this factor. Category median: 81.A
100
Bar = this company · dark tick = category median.
Star ratings
812 Google reviews we collected
5.0of 5
5 stars80399%
4 stars40%
3 stars20%
2 stars00%
1 star30%
Praise vs complaints
Phrases our text analysis found in 764 written reviews
99%praise
Praise1,57499%
Complaints171%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price7360%
Reasonable4739%
Overpriced11%
Not sure11%
$805-18% vs typical movers
Middle half of what 99 customers paid ($522–$1.4k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response45829%
Staff & attitude40626%
Would recommend28618%
Quality & results25316%
Price & value805%
Communication725%
Honesty & trust362%
What customers talk about
We read 764 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“As the day unfolded and the inevitable small and medium-sized hiccups arose, the crew was adaptable, responsive, and easy to work with.”
“Both truckloads arrived on moving day, and the team handled everything with impressive efficiency, professionalism, and a consistently positive attitude.”
“I’m surprise that all staff not friendly or not get along friendly to deaf peoples or DA peoples”
“I would highly recommend to a friend and use their service again.”
“I had a really wonderful experience with Flash Moving - can't recommend them highly enough!”
“We had an excellent experience with Flash Moving from start to finish.”
“Tried another moving company first and they were awful.”
“Combined with their fair pricing, flexibility, and excellent customer service, these really set them apart.”
“…em almost a thousand dollars worth of tip total on top of an already very expensive invoice (which also was ABOVE their initial quote), but was STILL…”
“Their communication was outstanding, and they were incredibly flexible as we continually updated our inventory and plans throughout the packing and mo…”
“I would enthusiastically recommend Flash Moving to anyone looking for a reliable, professional, and genuinely pleasant moving experience!”
People customers mention
Boston38 reviews
Alex24 reviews
Ans16 reviews
Movers15 reviews
Arthur15 reviews
Blake14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Flash Moving & Storage for 8 kinds of job. Pick one to see what they paid and said.
JJustinLocal Guide · 7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Showed up on time, careful packing and move to storage, friendly, great service overall! Would definitely hire again!
Paid $1–500Great price
IIna5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Alex and his team were Amazing!!!! Quick and efficient treat everything with care.
Mmorgan5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great experience with Blake, Ello and Ben!
Professional, fast and friendly. They arrived on time and were transparent throughout the entire move process on estimated time. I would highly recommend to a friend and use their service again.
DDeb1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had a worry-free experience with Flash Moving. They gave me an accurate quote, and Blake, Aibar, and Ers contacted me 30 min before they arrived. They were punctual, kind, and careful. Most of all, these 3 men were very respectful of me and my belongings. I highly recommend Flash Moving and will definitely use them again.
Paid $500–1,000Great priceLocal moving
HHLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very pleasant and professional. Handled all furniture with care and were incredibly efficient. Both communicated well and I felt very secure in my decision to book with them! You’ll be in good hands :)
SSofia13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service and communication. I’m a returning customer and had great service both times.
We had an excellent experience with Flash Moving from start to finish. Their communication was outstanding, and they were incredibly flexible as we continually updated our inventory and plans throughout the packing and moving process.
Our move was fairly complicated, involving one truckload going into short-term storage with Flash Moving and a second truckload packed and moved later. Both truckloads arrived on moving day, and the team handled everything with impressive efficiency, professionalism, and a consistently positive attitude.
As the day unfolded and the inevitable small and medium-sized hiccups arose, the crew was adaptable, responsive, and easy to work with. Their teamwork, both among themselves and with us, was particularly impressive.
Flash Moving's online inventory system and text communication made the entire process much easier to manage. Combined with their fair pricing, flexibility, and excellent customer service, these really set them apart.
I would enthusiastically recommend Flash Moving to anyone looking for a reliable, professional, and genuinely pleasant moving experience!
Price assessment: Reasonable price
Price: $4,500–5,000
Services: Local moving, Moving-related storage
M
Maureen Clancy3 reviewsiTotal number of Google reviews Maureen has written across all businesses on Google Maps, not just this one.
The 4 guys who did our move were AWESOME! Efficient, professional, and thorough. Flash was super timely in all their communications with me as well. Absolutely would recommend them to others! My husband and I agreed that getting these guys to do full service moving was the best decision we’ve made with the move!
A
Ana Paula MessiasLocal Guide · 4 reviewsiTotal number of Google reviews Ana has written across all businesses on Google Maps, not just this one.
Great experience with Blake, Ello and Ben!
Professional, fast and friendly. They arrived on time and were transparent throughout the entire move process on estimated time. I would highly recommend to a friend and use their service again.
Price assessment: Great price
Price: $1,000–1,500
Services: Small furniture moving, Local moving, Oversized-item moving, Furniture disassembly, In-state moving, Furniture assembly
D
Deb Kreutzer1 reviewiTotal number of Google reviews Deb has written across all businesses on Google Maps, not just this one.
I had a worry-free experience with Flash Moving. They gave me an accurate quote, and Blake, Aibar, and Ers contacted me 30 min before they arrived. They were punctual, kind, and careful. Most of all, these 3 men were very respectful of me and my belongings. I highly recommend Flash Moving and will definitely use them again.
Price assessment: Great price
Price: $500–1,000
Services: Local moving
Response from the owner · a month ago
Thank you so much, Deb! We really appreciate you choosing Flash Moving & Storage for your local move. We’re glad to hear that Blake, Aibar, and Ers provided punctual, careful, and professional moving service and that your quote was accurate.
Our team always works hard to make every move as smooth and stress-free as possible, whether it’s a local move, apartment move, residential move, packing service, or storage project.
Appreciate you trusting Flash Moving! If you know anyone looking for professional movers in Boston, please feel free to pass along our name:
👉 https://www.flashmoving.net/blog/flash-forward-refer-reward/
Thank you again for recommending Flash Moving & Storage. We’ll be happy to help with your next move!
S
Sara Eisenberg4 reviewsiTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
Kyle, Ans, and Aiber were professional, thoughtful, and efficient. The whole move was seamless, and Viktor was great leading up to the move. I’d absolutely recommend!
Response from the owner · a month ago
Thank you so much, Sara! We really appreciate you choosing Flash Moving & Storage. We’re glad Kyle, Ans, and Aiber made your move smooth, professional, and efficient, and that Viktor was helpful throughout the process.
Our team works hard to provide reliable and stress-free moving services for every customer, whether it’s a local move, residential move, apartment move, packing, or storage in the Boston area.
Appreciate you trusting Flash Moving! If you know anyone looking for professional movers in Boston, please feel free to pass along our name:
👉https://www.flashmoving.net/blog/flash-forward-refer-reward/
Thank you again for the recommendation!
