Window cleaning service · Fort Wayne, IN · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 94 apartment cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 72%
5.0★★★★★165 Google reviews · 23 photos
98%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Flawless Glass Cleaning & Pressure Washing at a glance
Google reviewers rate this Fort Wayne window cleaning service five stars based on 165 reviews, with the owner responding to all feedback. Customers frequently highlight punctuality, professional communication, fair pricing, and thorough work on windows, siding, gutters, and driveways. Recurring themes include efficient service, polite staff, and effective removal of difficult stains or residue. One low-star review noted that the crew left dirty streaks and missed agreed-upon windows, indicating occasional inconsistencies in final results despite generally positive experiences.
Google rating: 5.0 out of 5 from 165 reviews (98% five-star).
Reviews on this page: 165 Google reviews (148 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 30, 2026.
Service: Apartment Cleaning Service serving Fort Wayne, Indiana.
Data from Google, last updated November 2, 2026.
Score profile vs other apartment cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyApartment Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Flawless Glass Cleaning & Pressure Washing: 95/100 on this factor. Category median: 94.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Flawless Glass Cleaning & Pressure Washing: 95/100 on this factor. Category median: 94.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Flawless Glass Cleaning & Pressure Washing: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Flawless Glass Cleaning & Pressure Washing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Flawless Glass Cleaning & Pressure Washing: 100/100 on this factor. Category median: 84.A
100
Bar = this company · dark tick = category median.
Star ratings
165 Google reviews we collected
5.0of 5
5 stars16198%
4 stars32%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 148 written reviews
99%praise
Praise30899%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price3966%
Reasonable1932%
Overpriced12%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results8427%
Staff & attitude6120%
Speed & response5618%
Would recommend5217%
Price & value3311%
Communication134%
Honesty & trust114%
What customers talk about
We read 148 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“This is the second time I have called on Jordan to do his outstanding work.”
“Jordan was very helpful and fast I will be referring him to friends”
“I received a quick estimate, service was delivered professionally and promptly and the price was competitive.”
“I would highly recommend them and plan to use them in the future!”
“Joe made the process fast, easy, friendly, and had a great price!”
“…ile making sure his equipment didn’t harm any of my landscaping, and walked me through what he had done and gave me some follow up options and service…”
“Jordan demonstrated he is an honest and trustworthy person.”
People customers mention
Jordan7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Flawless Glass Cleaning & Pressure Washing for 3 kinds of job. Pick one to see what they paid and said.
CCody3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Jordan been doin my house siding and gutter cleaning for a couple years. Fast , efficient, good prices.
Great pricePower/pressure washingGutter cleaning
BBarbaraLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
This is the second time I have called on Jordan to do his outstanding work. He has a forever customer. You can't go wrong! Thank you Jordan..
Great priceWindow washing
BBetty7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Jordan did a fabulous job on our windows. He is a polite young man, very thorough. Highly recommend!
Reasonable priceWindow washing
NNancyLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★
Inside were great and the outside were good. We did appreciate that you came back and did the outside sills as planned. Yes we would have you do windows again.Errors can occur but your company was fast to fix.
DDoug10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★
Pressure washed my driveway and stoop. Did a great job, good communication with appointment times. (Thunderstorm in the area so delayed 30 min. Called me so I would know) Had some staining couldn't get out near front door
AAlfredo7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had a great experience with this organization. I received a quick estimate, service was delivered professionally and promptly and the price was competitive. Jordan demonstrated he is an honest and trustworthy person. I will be using them again!
Jordan been doin my house siding and gutter cleaning for a couple years. Fast , efficient, good prices.
Price assessment: Great price
Services: Power/pressure washing, Gutter cleaning
Response from the owner · 6 days ago
Cody, we appreciate you sticking with us for the past couple years for your house siding and gutter cleaning. Glad to hear Jordan has been fast and efficient and that the pricing has felt fair.
B
Barbara GarnettLocal Guide · 19 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
This is the second time I have called on Jordan to do his outstanding work. He has a forever customer. You can't go wrong! Thank you Jordan..
Price assessment: Great price
Services: Window washing
Response from the owner · 3 weeks ago
Barbara, I really appreciate you coming back for a second visit and for your kind words about Jordan’s outstanding window cleaning. It means a lot to hear we’ve earned your loyalty, and we’re grateful to have you as a long term customer.
L
Lynn Frye13 reviewsiTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
Very professional and timely. Excellent work on our Vinyl siding and gutters.
Price assessment: Reasonable price
Services: Power/pressure washing
Response from the owner · 3 weeks ago
Lynn, we really appreciate you taking the time to share this. I’m glad our team was professional and on time, and that you were happy with the vinyl siding and gutter cleaning work.
B
Betty Oetting7 reviewsiTotal number of Google reviews Betty has written across all businesses on Google Maps, not just this one.
Jordan did a fabulous job on our windows. He is a polite young man, very thorough. Highly recommend!
Price assessment: Reasonable price
Services: Window washing
Response from the owner · 7 months ago
Thank you so much for your kind words! We’re thrilled to hear that Jordan’s thoroughness and professionalism stood out and that you appreciated the follow-up photos. Your recommendation means a lot, and we look forward to serving you again!
E
Eli Simpson2 reviewsiTotal number of Google reviews Eli has written across all businesses on Google Maps, not just this one.
Jordan was very helpful and fast I will be referring him to friends
Price assessment: Great price
Services: Power/pressure washing
Response from the owner · 3 weeks ago
Eli, we really appreciate you sharing this. I’m glad Jordan was so helpful and quick with your window cleaning, and it means a lot that you plan to refer him to friends.
N
Nancy WallaceLocal Guide · 27 reviewsiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Inside were great and the outside were good. We did appreciate that you came back and did the outside sills as planned. Yes we would have you do windows again.Errors can occur but your company was fast to fix.
Price assessment: Reasonable price
Services: Interior & exterior window cleaning
Response from the owner · 3 weeks ago
Nancy, we appreciate you sharing this and choosing Flawless Glass Cleaning and Pressure Washing for your window cleaning. I am glad the inside windows turned out great and that we were able to come back quickly to take care of the outside sills as planned. We appreciate your understanding and are grateful you would have us clean your windows again.
D
Doug Hiser10 reviewsiTotal number of Google reviews Doug has written across all businesses on Google Maps, not just this one.
Pressure washed my driveway and stoop. Did a great job, good communication with appointment times. (Thunderstorm in the area so delayed 30 min. Called me so I would know) Had some staining couldn't get out near front door
Response from the owner · a month ago
Doug, I appreciate you choosing Flawless Glass Cleaning and Pressure Washing for the driveway and stoop cleaning, and I’m glad the communication and update during the thunderstorm delay helped. I also appreciate the note about the staining near the front door, some spots can be tough depending on the surface and how long they have set in, but I’m glad the overall results were a great job.
A
Alfredo Perez7 reviewsiTotal number of Google reviews Alfredo has written across all businesses on Google Maps, not just this one.
I had a great experience with this organization. I received a quick estimate, service was delivered professionally and promptly and the price was competitive. Jordan demonstrated he is an honest and trustworthy person. I will be using them again!
Price assessment: Reasonable price
Services: Interior & exterior window cleaning
Response from the owner · a month ago
Thank you so much for the outstanding review! We truly appreciate you recognizing our quick communication, professionalism, and competitive pricing.
Thank you for choosing Flawless Glass and for your continued support. We look forward to working with you again!
K
Kristin Steckbeck13 reviewsiTotal number of Google reviews Kristin has written across all businesses on Google Maps, not just this one.
Thank you so much for the great review! We truly appreciate you recognizing our responsiveness and service. Thank you for choosing Flawless Glass and for the recommendation—we look forward to serving you again!
P
peff7771 reviewiTotal number of Google reviews peff777 has written across all businesses on Google Maps, not just this one.
The fellas that power washed my house were professional and courteous and efficient. They did a great job the house, it looks awesome. The gutters on the second story had some mildew on them that I pointed out when we walked around the house and they said no problem we can take care of that, and it was all gone when they were done. I’m very satisfied with the job that they did. I would definitely recommend them.
Price assessment: Reasonable price
Services: Power/pressure washing
Response from the owner · 2 months ago
Thank you so much for the fantastic review! We’re thrilled to hear that our team was professional, courteous, and efficient, and that your house turned out looking awesome. We’re especially glad we were able to take care of the mildew on your second-story gutters while we were there.
We truly appreciate your recommendation and are grateful you trusted Flawless Glass Cleaning & Pressure Washing with your home. We look forward to serving you again in the future!
