Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Flo-Aire Heating & Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%64+4.5Craft & service penalty96−0.4Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Flo-Aire Heating & Cooling

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 70 heat pump installation services · 4.9★ from 540 Google reviews

📞 Call (734) 285-1809Request a call backWebsite ↗

Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Flo-Aire Heating & Cooling is better than 94% of heat pump installation services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Flo-Aire Heating & Cooling is better than 92% of heat pump installation services.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Flo-Aire Heating & Cooling is better than 96% of heat pump installation services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Flo-Aire Heating & Cooling is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Flo-Aire Heating & Cooling is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Flo-Aire Heating & Cooling is better than 64% of heat pump installation services.B
64

Reviews for your job

Customers hired Flo-Aire Heating & Cooling for 8 kinds of job.

Flo-Aire Heating & Cooling for HVAC system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.69
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$192–$1.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 59
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 69 Google reviews tagged “HVAC system repair” · showing 20

George12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

Best company around downriver in my opinion Alway super friendly, and knowledgeable.

Paid $2,000+Great priceHVAC system repair
NathanLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Booked a service call after a friend recommended them. Old boiler pilot would not stay lit. My appointment window was 8a-12p and Dylan arrived promptly at 8am, diagnosed the problem, did the repair, and was gone by 8:45a. Will absolutely be calling them again when it's time for maintenance and when it's time for a replacement. Very pleased. Great work!

HVAC system repairHVAC system maintenanceHeating system repair
Sandra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

The flow air technician showed up on time and was super friendly and informative. He fixed my problem in under 15 minutes. Exceptional service!!!

Paid $1–200Great priceHVAC system repair
Kelly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

This Company was Very Nice when I called to set up an appointment for a technician to take a look at my furnace that wasn’t working!! The technician Mike was very nice, professional and quick!! I definitely will use them again in the future and refer them

Paid $1–200Great priceHVAC system repair
Susan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Service person was very professional. He asked questions, listened to me, and explained what he was doing and why. Over many years of using Flo-Aire, I have always found them to be helpful, thorough and honest. Highly recommend.

Paid $200–400Great priceHVAC system repairHVAC system maintenance
steven7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The guy working behind the service counter was great, but I feel the price I paid for 2:30 AM fuses was really high.It was like twenty five dollars....

Paid $1–200OverpricedHVAC system repair
RobLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great service, always responds promptly

HVAC system repair
JohnLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Sorry got cut off the text was realt courteous on friendly and did a great job

Paid $1–200Great priceHVAC system repair
Dennis8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Technician Nate was excellent. He was able to immediately ascertain what the problem was and performed the necessary repairs in what seemed like minutes. We will definitely use Flo-Aire for all our hvac work.

Paid $1–200Great priceHVAC system repair
MiraLocal Guide · 2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great job

Paid $1–200Reasonable priceHVAC system repair
perry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Flo-aire has done a great job for us here at DQS we now use them to service all our local businesses and buildings we own

Paid $200–300Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Kyle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We have used Flo-Aire a few times now and they always arrive in a reasonable amount of time and correct our HVAC issues. Their new installations are also completed flawlessly, professionally and in a timely fashion.

Paid $600–800Reasonable priceHVAC system repair
Jane6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I’m so glad I called Flo-Aire they were professional and nice from A to Z. Dylan was very nice and professional. Thank you! Jane B.

Paid $1–200Great priceHVAC system repair
JennyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Michael came to our house. He was honest, friendly, did great and quick work and got us back up and running!!

Paid $600–800Reasonable priceHVAC system repair
Scott4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Fast and fair price for my repair.

Paid $1–200Reasonable priceHVAC system repair
Paul2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Bob did an excellent job.Very professional and trustworthy.

Paid $1–200Reasonable priceHVAC system repair
Bernie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had Bob from Flo-Aire visit my home on July 3rd for a service call when my AC Unit stopped working. He is excellent in explaining every thing in detail and check all function of the unit and he spent time cleaning and checking the filters. He is a great person devoted to his profession.

HVAC system repair
Tony2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great service tech, knowledgeable and professional

Paid $1–200Reasonable priceHVAC system repair
Pat3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Mike from fli aire did a great job fixing our furnace/ac

Paid $200–400HVAC system repair
Matt2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Our technician was very prompt, did a great job with the repair, explained everything very well. Would definitely use them again in the future.

Paid $200–400Great priceHVAC system repair

Show more HVAC system repair reviews (49 more) →

Price

$161-61% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 54%Overpriced 1%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair68$192–$1.1k
HVAC system maintenance62$104–$417
Heating system installation30$1.4k–$2.4k
Heating system repair20$158–$731
Install AC20$1.6k–$3.7k
A/C system maintenance18$78–$353
A/C system repair16$209–$585
Installation14$1.2k–$2.8k

Compare with

Downriver Climate Control, LLC logoDownriver Climate Control, LLCExperts Score 100Dearborn · 5.00★Chouman Heating & Cooling logoChouman Heating & CoolingExperts Score 97Dearborn · 4.96★SPEED HEATING & AIR CONDITIONING logoSPEED HEATING & AIR CONDITIONINGExperts Score 97Dearborn · 4.97★