Susan Schiller
Review from Google · view on GoogleHighly recommend Flo-Aire. Installers arrived early both mornings for a furnace and air replacement. Knowledgeable, informative, courteous and did a great job.
Flo-Aire Heating & Cooling
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%64+4.5Craft & service penalty96−0.4Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 70 heat pump installation servicesPosition by Experts Score among all companies we track in this category. · better than 55%
4.9 ★★★★★ 540 Google reviews · 24 photos
94%five-star reviews
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
0.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
86%reviews answered by the owner
$161typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Flo-Aire Heating & Cooling at a glance
Customers frequently praise Flo-Aire for punctual arrivals, friendly and knowledgeable technicians, and transparent communication during repairs, maintenance, and installations. Many note fair pricing and the absence of aggressive upselling, contributing to a 4.9-star rating from 540 reviews with an 86% owner response rate. However, some low-rated reviews criticize specific instances of perceived rudeness, high emergency costs, and pressure tactics regarding equipment replacements.
- Google rating: 4.9 out of 5 from 540 reviews (94% five-star).
- Reviews on this page: 540 Google reviews (415 with written comments, 6 with photos).
- Owner responses: the business replied to 86% of reviews.
- Most recent review: November 6, 2026.
- Service: Heat Pump Installation Service serving Dearborn, Michigan.
Data from Google, last updated November 8, 2026.
Score profile vs other heat pump installation services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Flo-Aire Heating & Cooling: 94/100 on this factor. Category median: 92.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Flo-Aire Heating & Cooling: 92/100 on this factor. Category median: 91.A
92
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Flo-Aire Heating & Cooling: 96/100 on this factor. Category median: 97.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Flo-Aire Heating & Cooling: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Flo-Aire Heating & Cooling: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Flo-Aire Heating & Cooling: 64/100 on this factor. Category median: 77.B
64
Bar = this company · dark tick = category median.
Star ratings
540 Google reviews we collected
- 5 stars50894%
- 4 stars153%
- 3 stars51%
- 2 stars10%
- 1 star112%
Praise vs complaints
Phrases our text analysis found in 415 written reviews
- Praise82899%
- Complaints71%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price7944%
- Reasonable9654%
- Overpriced21%
- Not sure21%
$161-61% vs typical heat pump installation services
Middle half of what 152 customers paid ($39–$396) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude22126%
- Quality & results16820%
- Speed & response15318%
- Would recommend11213%
- Price & value8710%
- Communication536%
- Honesty & trust415%
What customers talk about
We read 415 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Knowledgeable, informative, courteous and did a great job.”
“Rude employees thumbs down!”
“Prompt, polite, trustworthy, reliable, fixed the issue.”
“I never write reviews on businesses but this is by far the worst experience I have ever had as a customer.”
“My appointment window was 8a-12p and Dylan arrived promptly at 8am, diagnosed the problem, did the repair, and was gone by 8:45a.”
“I definitely will use them again in the future and refer them”
“I have used Flo Aire for years and have always received excellent service at reasonable costs.”
“Answered all my questions and concerns at the maintenance visit.”
“Over many years of using Flo-Aire, I have always found them to be helpful, thorough and honest.”
People customers mention
- Bob 15 reviews
- Brian 8 reviews
- Mike 7 reviews
- Nate 7 reviews
- Ethan 7 reviews
- Brennan 7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Flo-Aire Heating & Cooling for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
George12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Best company around downriver in my opinion Alway super friendly, and knowledgeable.
Paid $2,000+Great priceHVAC system repair
Brian9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Mike showed up on time for routine furnace maintenance. Replaced humidifier filter as furnace was about 5 years old.
Paid $1–200Reasonable priceHVAC system maintenance
Maria4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very helpful. Answered all my questions and concerns at the maintenance visit. Highly recommend:)
Paid $1–200Reasonable priceHeating system maintenance
Maria5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Humidity went out on furnace…. All fixed now. I’ve always had great service from Air Flo, my top notch furnace and air people!! Also a very fair price.
Paid $1–200Great price
Sandra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The flow air technician showed up on time and was super friendly and informative. He fixed my problem in under 15 minutes. Exceptional service!!!
Paid $1–200Great priceHVAC system repair
Hope8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Super easy to schedule a visit and they were quick to come out. They were prompt and polite while in the home. He serviced our furnace without trying to upsell which we appreciate. Highly recommend.
Paid $1–200Reasonable priceHeating system maintenance
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 68 | $192–$1.1k |
| HVAC system maintenance | 62 | $104–$417 |
| Heating system installation | 30 | $1.4k–$2.4k |
| Heating system repair | 20 | $158–$731 |
| Install AC | 20 | $1.6k–$3.7k |
| A/C system maintenance | 18 | $78–$353 |
| A/C system repair | 16 | $209–$585 |
| Installation | 14 | $1.2k–$2.8k |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 540 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
George Cousino12 reviewsTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest company around downriver in my opinion Alway super friendly, and knowledgeable.
- Price assessment: Great price
- Price: $2,000+
- Services: HVAC system repair
Response from the owner · 3 years ago
Thank you for the 5 star review and positive feedback Mr Cousino
Nathan BoothLocal Guide · 40 reviewsTotal number of Google reviews Nathan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBooked a service call after a friend recommended them. Old boiler pilot would not stay lit. My appointment window was 8a-12p and Dylan arrived promptly at 8am, diagnosed the problem, did the repair, and was gone by 8:45a. Will absolutely be calling them again when it's time for maintenance and when it's time for a replacement. Very pleased. Great work!
- Services: HVAC system repair, HVAC system maintenance, Heating system repair
Brian McIntee9 reviewsTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMike showed up on time for routine furnace maintenance. Replaced humidifier filter as furnace was about 5 years old.
- Price assessment: Reasonable price
- Price: $1–200
- Services: HVAC system maintenance
Diane Norton5 reviewsTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat folks & quick service
- Price assessment: Great price
- Price: $1–200
Response from the owner · 3 days ago
Great folks AND quick service? Well, we're blushing over here! Diane, thanks for the kind words and for trusting our crew. We like to think we're pretty good at keeping things cool, warm, and moving right along. That's just how the Comfort Crew rolls!
Maria Treviño4 reviewsTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery helpful. Answered all my questions and concerns at the maintenance visit. Highly recommend:)
- Price assessment: Reasonable price
- Price: $1–200
- Services: Heating system maintenance
Response from the owner · 6 days ago
We love hearing this! Answering questions and making sure you know what's going on is all part of the job. Thanks for trusting Flo-Aire with your HVAC maintenance! We're always happy to help keep your home comfortable. Call Flo-Aire First!
Jean Belanger1 reviewTotal number of Google reviews Jean has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe best customer service!
Response from the owner · 6 days ago
The best customer service? We'll take that compliment all day! Our Comfort Crew takes pride in treating customers right and making sure every experience is a good one. Thanks for choosing Flo-Aire for your heating and cooling needs!
Joanne Lelekatch3 reviewsTotal number of Google reviews Joanne has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy service professional was friendly, knowledgeable and very professional.
- Price assessment: Reasonable price
- Price: $200–400
- Services: HVAC system maintenance
Response from the owner · 6 days ago
Friendly, knowledgeable, AND professional? Sounds like our kind of crew! We're lucky to have a team that knows their stuff and genuinely cares about taking care of our customers. Thanks for trusting Flo-Aire with your HVAC service. We're always just a call away!
Dena Rasmussen3 reviewsTotal number of Google reviews Dena has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePrompt, polite, trustworthy, reliable, fixed the issue...!! Great bunch of people!
Response from the owner · 6 days ago
Prompt, polite, trustworthy, reliable... Dena, did you leave anything out?! We'll happily take all of the above! We're glad our crew got the issue taken care of and made the experience a good one. That's the Flo-Aire way. Thanks for calling us first!
Maria Shrake5 reviewsTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHumidity went out on furnace…. All fixed now. I’ve always had great service from Air Flo, my top notch furnace and air people!! Also a very fair price.
- Price assessment: Great price
- Price: $1–200
Response from the owner · a week ago
Maria, thank you so much for the kind words! We’re always happy to get your furnace back up and running, especially when humidity decides to crash the party. Thanks for trusting Flo-Aire with your home comfort and for recognizing our team’s service and fair pricing. When you need HVAC help Downriver, Call Flo-Aire First!
Business details
- Address: 15761 Eureka Rd, Southgate, MI 48195
- Phone: (734) 285-1809
- Website: floaireheatingcooling.com
- Service area: Dearborn, MI