Experts Reviews · Company report
Flo-Aire Heating & Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%64+4.5Craft & service penalty96−0.4Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Flo-Aire Heating & Cooling

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 70 heat pump installation services · 4.9★ from 540 Google reviews

Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Flo-Aire Heating & Cooling is better than 94% of heat pump installation services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Flo-Aire Heating & Cooling is better than 92% of heat pump installation services.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Flo-Aire Heating & Cooling is better than 96% of heat pump installation services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Flo-Aire Heating & Cooling is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Flo-Aire Heating & Cooling is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Flo-Aire Heating & Cooling is better than 64% of heat pump installation services.B
64

Reviews for your job

Customers hired Flo-Aire Heating & Cooling for 8 kinds of job.

Flo-Aire Heating & Cooling for HVAC system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.69
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$192–$1.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 59
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 69 Google reviews tagged “HVAC system repair” · showing 40

George12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

Best company around downriver in my opinion Alway super friendly, and knowledgeable.

Paid $2,000+Great priceHVAC system repair
NathanLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Booked a service call after a friend recommended them. Old boiler pilot would not stay lit. My appointment window was 8a-12p and Dylan arrived promptly at 8am, diagnosed the problem, did the repair, and was gone by 8:45a. Will absolutely be calling them again when it's time for maintenance and when it's time for a replacement. Very pleased. Great work!

HVAC system repairHVAC system maintenanceHeating system repair
Sandra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

The flow air technician showed up on time and was super friendly and informative. He fixed my problem in under 15 minutes. Exceptional service!!!

Paid $1–200Great priceHVAC system repair
Kelly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

This Company was Very Nice when I called to set up an appointment for a technician to take a look at my furnace that wasn’t working!! The technician Mike was very nice, professional and quick!! I definitely will use them again in the future and refer them

Paid $1–200Great priceHVAC system repair
Susan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Service person was very professional. He asked questions, listened to me, and explained what he was doing and why. Over many years of using Flo-Aire, I have always found them to be helpful, thorough and honest. Highly recommend.

Paid $200–400Great priceHVAC system repairHVAC system maintenance
steven7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The guy working behind the service counter was great, but I feel the price I paid for 2:30 AM fuses was really high.It was like twenty five dollars....

Paid $1–200OverpricedHVAC system repair
RobLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great service, always responds promptly

HVAC system repair
JohnLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Sorry got cut off the text was realt courteous on friendly and did a great job

Paid $1–200Great priceHVAC system repair
Dennis8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Technician Nate was excellent. He was able to immediately ascertain what the problem was and performed the necessary repairs in what seemed like minutes. We will definitely use Flo-Aire for all our hvac work.

Paid $1–200Great priceHVAC system repair
MiraLocal Guide · 2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great job

Paid $1–200Reasonable priceHVAC system repair
perry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Flo-aire has done a great job for us here at DQS we now use them to service all our local businesses and buildings we own

Paid $200–300Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Kyle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We have used Flo-Aire a few times now and they always arrive in a reasonable amount of time and correct our HVAC issues. Their new installations are also completed flawlessly, professionally and in a timely fashion.

Paid $600–800Reasonable priceHVAC system repair
Jane6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I’m so glad I called Flo-Aire they were professional and nice from A to Z. Dylan was very nice and professional. Thank you! Jane B.

Paid $1–200Great priceHVAC system repair
JennyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Michael came to our house. He was honest, friendly, did great and quick work and got us back up and running!!

Paid $600–800Reasonable priceHVAC system repair
Scott4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Fast and fair price for my repair.

Paid $1–200Reasonable priceHVAC system repair
Paul2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Bob did an excellent job.Very professional and trustworthy.

Paid $1–200Reasonable priceHVAC system repair
Bernie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had Bob from Flo-Aire visit my home on July 3rd for a service call when my AC Unit stopped working. He is excellent in explaining every thing in detail and check all function of the unit and he spent time cleaning and checking the filters. He is a great person devoted to his profession.

HVAC system repair
Tony2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great service tech, knowledgeable and professional

Paid $1–200Reasonable priceHVAC system repair
Pat3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Mike from fli aire did a great job fixing our furnace/ac

Paid $200–400HVAC system repair
Matt2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Our technician was very prompt, did a great job with the repair, explained everything very well. Would definitely use them again in the future.

Paid $200–400Great priceHVAC system repair
Lynda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

My service person was Nate who arrived on the early side of the scheduled time range. He was very professional and genuinely personable; quickly diagnosing and remedying the issue with my AC. I am impressed and have found a new HVAC service provider. Thank you!

Paid $1–200Great priceHVAC system repair
Gleason10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Excellent service at the last minute on a Sunday, system works great again. I knew I called the right place!

Paid $200–300Reasonable priceHVAC system repair
Michelle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Been using them for HVAC issues for years. They do great work at very fair prices. Highly recommend

Paid $1–100Great priceHVAC system repairHVAC system maintenance
GrantLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I believe his name was Ian, and another gentleman diagnosed the issue with my air conditioning, explained the problem, and fixed it in minutes. He was friendly, professional, and the price was very reasonable, significantly better than the other quotes I received.

Paid $300–400Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
Janet1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Mike was very good and gound the problem right away

Paid $100–200Reasonable priceHVAC system repair
nate4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I’ve had Flow Air out to my house multiple times, and what really stands out is how they handle situations when things aren’t clear. They originally came out for a warranty repair, but it turned out the issue had a different cause. Instead of walking away from it, they took care of the problem and made it right.…

Paid $200–300Great priceHVAC system repairHVAC system maintenance
William1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Always quick on beginning repairs. Great workmanship. Everything is always done with precision.

Paid $1,000+Reasonable priceHVAC system repair
Ann2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Amazing! Furnace went out, called emergency number talked to Cory, very nice explained our options which I decided to make a service call next day. Today, Saturday on time Nate checked out furnace, very professional, very nice explained in detail what was wrong then gave us an estimate, we agreed to have it fixed.…

Paid $800–900Great priceHVAC system repair
Joe4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Called and got setup with an appointment for the following day. They arrived, diagnosed the issue and resolved it quickly. Affordability, ease of payment and pleasant to deal with were all added bonuses.

Paid $100–200Reasonable priceHVAC system repair
Hannah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Came out right away despite me calling in the afternoon, saved me thousands of dollars that another company was trying to charge me. Highly recommend

Paid $1–100Great priceHVAC system repairHVAC system maintenance
Pam4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Unexpected issue with the Heat, friend referred Flo Aire and I was happy they could come out same day! Nathan was friendly and courteous, explained the process and expectation of service! Thank you!

Paid $300–400Reasonable priceHVAC system repair
BrianLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Fast, friendly service as always!!

Great priceHVAC system repair
bertoLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Flow aire is, my go to place for anything to do with heating and cooling. Very friendly service in fair prices.

Paid $1–100Great priceHVAC system repair
PaulLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Knowledgeable repairman.

Paid $500–600Great priceHVAC system repair
Thomas1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The technician was great, diagnosed and repaired quickly, would definitely recommend

Paid $100–200Great priceHVAC system repair
Rudy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Finding the part took a while as they didn't give up Finding it . I felt like a valued costumer . Very pleased !

Paid $200–300Reasonable priceHVAC system repair
Bill1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Used this company many times and they do a great job. I highly recommend them.

Paid $400–500Reasonable priceHVAC system repair
Laura2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Had a great experience with Flo-Aire The pricing was fair, the service was fast, and the quality of work was excellent. Everything was explained clearly and the job was done right the first time. Highly recommend.

Great priceHVAC system repair
RobinLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Great company. We have several rental properties, and this is the only HVAC company we use. They are great to deal with and very helpful. I have had them service both heating and A/C issues and have bought parts from them when I can DIY the repairs. Can't say enough good things about them. Also, this winter has…

Reasonable priceHeating system repair
tom2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Flo-Aire has always been dependable and trustworthy. They have faithfully taken care of our HVAC needs for over 20 years.

Paid $1,000+Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance

Show more HVAC system repair reviews (29 more) →

Price

$161-61% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 54%Overpriced 1%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair68$192–$1.1k
HVAC system maintenance62$104–$417
Heating system installation30$1.4k–$2.4k
Heating system repair20$158–$731
Install AC20$1.6k–$3.7k
A/C system maintenance18$78–$353
A/C system repair16$209–$585
Installation14$1.2k–$2.8k

Compare with