Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Flo-Aire Heating & Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%64+4.5Craft & service penalty96−0.4Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Flo-Aire Heating & Cooling

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 70 heat pump installation services · 4.9★ from 540 Google reviews

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Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Flo-Aire Heating & Cooling is better than 94% of heat pump installation services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Flo-Aire Heating & Cooling is better than 92% of heat pump installation services.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Flo-Aire Heating & Cooling is better than 96% of heat pump installation services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Flo-Aire Heating & Cooling is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Flo-Aire Heating & Cooling is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Flo-Aire Heating & Cooling is better than 64% of heat pump installation services.B
64

Reviews for your job

Customers hired Flo-Aire Heating & Cooling for 8 kinds of job.

Flo-Aire Heating & Cooling for heating system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$54–$278
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#28 / 48
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Heating system maintenance”

Maria4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Very helpful. Answered all my questions and concerns at the maintenance visit. Highly recommend:)

Paid $1–200Reasonable priceHeating system maintenance
Hope8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Super easy to schedule a visit and they were quick to come out. They were prompt and polite while in the home. He serviced our furnace without trying to upsell which we appreciate. Highly recommend.

Paid $1–200Reasonable priceHeating system maintenance
Allen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Punctual. They gave us good options for our problem.

Paid $1–200Great priceHeating system maintenance
David8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Bob from Flo-Aire always does a great job on our boiler.

Paid $1–200Great priceHeating system maintenance
Rosa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I originally had my furnace/air unit installed by Flo-Aire and have always used them for my ongoing maintenance. They are always thorough and very professional. They have great prices.

Paid $100–200Great priceA/C system maintenanceHeating system maintenance
Thomas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very efficient, knowledgeable, polite and neat.

Paid $100–200Reasonable priceA/C system maintenanceHeating system maintenance
Charles2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great Service Use them for my rental properties and home . Reasonable and very helpful !!

Paid $100–200Great priceHeating system maintenance
Beverly4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Service man was very helpful and nice and knowledgeable

Paid $100–200Great priceHeating system maintenance
Kathleen13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Have relied on Flo-Aire for 30 years; their workmanship and service team have always been courteous and knowledgeable.

A/C system maintenanceCleaningHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Marie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service and price. Polite and prompt. Honest work.

General repairsHeating system maintenanceThermostat installation+ Responsiveness+ Punctuality+ Quality
Scott3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very happy with their service. Have used them anytime have had ac/furnace, electrical work. Recently purchased home that had a furnace unit in the breezeway. It was non operational. The guys came and fixed in a very quick time manner. Very nice and professional. Will always use this company. Thanks for the great service.

Heating system maintenance
Patrick4 years ago★★★★★

Rating only, no written review.

Heating system maintenanceHVAC system maintenanceHeating system installation+ Responsiveness+ Punctuality+ Quality

Price

$161-61% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 54%Overpriced 1%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair68$192–$1.1k
HVAC system maintenance62$104–$417
Heating system installation30$1.4k–$2.4k
Heating system repair20$158–$731
Install AC20$1.6k–$3.7k
A/C system maintenance18$78–$353
A/C system repair16$209–$585
Installation14$1.2k–$2.8k

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