Experts Reviews · Company report
Flo-Aire Heating & Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%64+4.5Craft & service penalty96−0.4Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Flo-Aire Heating & Cooling

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 70 heat pump installation services · 4.9★ from 540 Google reviews

Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Flo-Aire Heating & Cooling is better than 94% of heat pump installation services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Flo-Aire Heating & Cooling is better than 92% of heat pump installation services.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Flo-Aire Heating & Cooling is better than 96% of heat pump installation services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Flo-Aire Heating & Cooling is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Flo-Aire Heating & Cooling is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Flo-Aire Heating & Cooling is better than 64% of heat pump installation services.B
64

Reviews for your job

Customers hired Flo-Aire Heating & Cooling for 8 kinds of job.

Flo-Aire Heating & Cooling for heating system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$731
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 57
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 20 Google reviews tagged “Heating system repair”

NathanLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Booked a service call after a friend recommended them. Old boiler pilot would not stay lit. My appointment window was 8a-12p and Dylan arrived promptly at 8am, diagnosed the problem, did the repair, and was gone by 8:45a. Will absolutely be calling them again when it's time for maintenance and when it's time for a replacement. Very pleased. Great work!

HVAC system repairHVAC system maintenanceHeating system repair
Sharon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Friendly, in formative and honest..referral👍 Thank you Mike

Paid $400–600Reasonable priceHeating system repair
Bruce8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Always does a great job maintaining our HVAC.

Heating system repair
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great company and quick to respond and fix the problem quickly and professionally!

Heating system repair
perry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Flo-aire has done a great job for us here at DQS we now use them to service all our local businesses and buildings we own

Paid $200–300Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
GrantLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I believe his name was Ian, and another gentleman diagnosed the issue with my air conditioning, explained the problem, and fixed it in minutes. He was friendly, professional, and the price was very reasonable, significantly better than the other quotes I received.

Paid $300–400Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
Douglas8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Service was great, even during winter dtorm warnings in effect

Paid $500–600Not sureHeating system repair
Mike5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

We have used Flo Aire for years; for both heating and air conditioning issues. They have provided exceptional service at very reasonable prices.

Paid $200–300Reasonable priceHeating system repair
ShirleeLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Mike arrived quickly and I had heat an hour later. Great service!

Paid $200–300Reasonable priceHeating system repair
RobinLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Great company. We have several rental properties, and this is the only HVAC company we use. They are great to deal with and very helpful. I have had them service both heating and A/C issues and have bought parts from them when I can DIY the repairs. Can't say enough good things about them. Also, this winter has…

Reasonable priceHeating system repair
tom2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Flo-Aire has always been dependable and trustworthy. They have faithfully taken care of our HVAC needs for over 20 years.

Paid $1,000+Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
B4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

I have used this company for the past 5 years. I value their honesty and reliable technicians, and they do not try to sell you something you do not need. I highly recommend them. Well, after an inspection of my furnace, it was determined that the heat exchanger was in bad shape; after all, it was 25 years old.…

Paid $1,000+Great priceHeating system repair
Leo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Your prompt response to my concern with the water leak from the water panel filter was handled with efficient and knowledgeable technician. Thank you for the service.

HVAC system repairHeating system repair
Damark1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

As always fast, friendly and awesome work!

Reasonable priceHeating system repair
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

George and Ethan were, professional, knew what they were doing and had a great attitude. Had the expertise to handles a couple surprises and "left no mess" !!

Reasonable priceHeating system repair
Kathleen13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Have relied on Flo-Aire for 30 years; their workmanship and service team have always been courteous and knowledgeable.

A/C system maintenanceCleaningHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Ben4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Flo-Aire has been very impressive and responsive to our needs we had a new HVAC system installed less than 6 yrs ago and was under warranty and was not honored by the mfr or the company (Payne) that was to service it. Flo-Aire came in and started repairs to keep our A/C & heat going. Unfortunately there was a…

A/C system maintenanceHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
The7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Derrick, Cory, Nathan and Pat from Flo-aire replaced 10 zone valves for our boiler. added isolation valves and webstone valves for each zone. relocated 8 zones so they were accessible. Replaced expansion tank with properly sized expansion tank.

Customer photo from The's review
HVAC system maintenanceHeating system installationHeating system repair+ Quality+ Professionalism
pat6 months ago★★★★★

Rating only, no written review.

Heating system repair
armelda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Heating system repair

Price

$161-61% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 54%Overpriced 1%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair68$192–$1.1k
HVAC system maintenance62$104–$417
Heating system installation30$1.4k–$2.4k
Heating system repair20$158–$731
Install AC20$1.6k–$3.7k
A/C system maintenance18$78–$353
A/C system repair16$209–$585
Installation14$1.2k–$2.8k

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