Experts Reviews · Company report
Flo-Aire Heating & Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%64+4.5Craft & service penalty96−0.4Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Flo-Aire Heating & Cooling

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 70 heat pump installation services · 4.9★ from 540 Google reviews

Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Flo-Aire Heating & Cooling is better than 94% of heat pump installation services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Flo-Aire Heating & Cooling is better than 92% of heat pump installation services.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Flo-Aire Heating & Cooling is better than 96% of heat pump installation services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Flo-Aire Heating & Cooling is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Flo-Aire Heating & Cooling is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Flo-Aire Heating & Cooling is better than 64% of heat pump installation services.B
64

Reviews for your job

Customers hired Flo-Aire Heating & Cooling for 8 kinds of job.

Flo-Aire Heating & Cooling for installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 34

All 14 Google reviews tagged “Installation”

Peter5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We had a new Rheem furnace installed by Flo Aire Heating and cooling. Our 25 year old furnace was failing and was shutting down for much of the day with 30 degree temps outside. Larry provided a competitive quote, ordered the equipment and had it installed within 2 days. Their installation team did an awesome job…

Ground wire installationInstallationElectrical panel replacement or upgrading
Ruthann6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We are very pleased with the excellent work provided by Flo-Aire Heating, Cooling & Electrical. Their professionalism, attention to detail and dedication to the job was outstanding. They made sure everything was working perfectly before leaving. the results exceeded my expectations. I highly recommend them to…

HVAC system repairInstallation+ Responsiveness+ Punctuality+ Quality
Ben4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Flo-Aire has been very impressive and responsive to our needs we had a new HVAC system installed less than 6 yrs ago and was under warranty and was not honored by the mfr or the company (Payne) that was to service it. Flo-Aire came in and started repairs to keep our A/C & heat going. Unfortunately there was a…

A/C system maintenanceHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
Peter4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

A+ all the way! Great service, great techs, on time and as promised. They'll have my business for life and will recommend them to others. Thanks, again, to the Flo-Aire team.

Installation+ Responsiveness+ Punctuality+ Quality
Karen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had a dedicated circuit put in for our sound system. Luke was so knowledgeable and understood what was needed to complete the job. He is very professional and tidy. We couldn’t be happier and our system sounds better than ever! Thank you for an excellent experience and great service!

Installation+ Responsiveness+ Punctuality+ Quality
Deena4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brian is very knowledgeable and reliable. We have used him for numerous projects and are extremely happy. We never have to second guess his opinions or work. I will continue to call Brian for any future projects.

Installation+ Responsiveness
Valerie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Fit us in to help us out on several occasions for electrical work. Did a great job while the price was reasonable. Luke, the technician, is always pleasant and seems to enjoy his work. It makes what could be a stressful situation virtually stress free. I would recommend them in a heart beat.

General repairsFan installationLight fixture installation+ Responsiveness+ Punctuality+ Quality
ElizabethLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Many thanks to you and Luke for the unexpected work that was done on my home. The professionalism, quality, thoughtfulness, communication and honesty is outstanding! Luke waited out a "pop up" storm instead of canceling and rescheduling. He endured high humidity, heat, unexpected hours and cramped working conditions…

General repairsElectrical outlet & switch installationInstallation+ Responsiveness+ Punctuality+ Quality
Raed7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I highly recommend this company for any electrical work. After seeing their reviews and recommendations on the next-door app, I contacted them to help us install a 220 V plug for a range and oven in our basement. Brian is very professional and courteous on the phone and got me scheduled for the next day. The next…

InstallationElectrical outlet & switch repair+ Responsiveness+ Punctuality+ Quality
LARRYLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had Brian & his crew wire my commercial barn and a few other jobs. Brian is always fair with me and his work is always clean and done the right way. He is the best electrician that we have come across.

Ground wire installationLight fixture installationOutdoor lighting installation+ Responsiveness+ Punctuality+ Quality
Kenneth6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional, electrician was able to explain scope of work thoroughly and had the best pricing around. Will use again in the future!

General repairsElectrical outlet & switch installationInstallation+ Responsiveness+ Punctuality+ Quality
Brandy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I’ve used Flo-Aire electrical contractors for several residential and commercial jobs and have recommended them. They always go above and beyond what was quoted. The contractors are very professional, honest and TRUSTWORTHY.

RemodelingInstallationElectrical panel repair+ Responsiveness+ Punctuality+ Quality
GregLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Great Experience! Needed to replace our original 22 year old contractor grade HVAC system in our house. After several quotes we chose Flo Aire. Larry was great to work with getting all the details done. The install team of Mike, Zach, Brenden, and Glenn were great. They had a busy 2 days as we went from an old 80%…

Install ACHVAC duct & vent installationHeating system installation+ Responsiveness+ Punctuality+ Quality
Patrick4 years ago★★★★★

Rating only, no written review.

Heating system maintenanceHVAC system maintenanceHeating system installation+ Responsiveness+ Punctuality+ Quality

Price

$161-61% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 54%Overpriced 1%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair68$192–$1.1k
HVAC system maintenance62$104–$417
Heating system installation30$1.4k–$2.4k
Heating system repair20$158–$731
Install AC20$1.6k–$3.7k
A/C system maintenance18$78–$353
A/C system repair16$209–$585
Installation14$1.2k–$2.8k

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