Experts Reviews · Company report
Floor Coverings International logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%62+33.8Reliability 24%43+10.4Value 14%100+14.1Replies to reviews 7%19+1.3Craft & service penalty78−2.2Momentum penalty0−10Experts Score= 48Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.48SCORE

Floor Coverings International

Lexington, NC · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 20 hardwood flooring dealers · 4.7★ from 106 Google reviews

Report card

Percentile vs other hardwood flooring dealers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Floor Coverings International is better than 62% of hardwood flooring dealers.B
62
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Floor Coverings International is better than 43% of hardwood flooring dealers.C
43
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Floor Coverings International is better than 78% of hardwood flooring dealers.B
78
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Floor Coverings International is better than 100% of hardwood flooring dealers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Floor Coverings International is better than 0% of hardwood flooring dealers.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Floor Coverings International is better than 19% of hardwood flooring dealers.F
19

Reviews for your job

Customers hired Floor Coverings International for 1 kinds of job.

Floor Coverings International for install flooring

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.75
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “Install flooring”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 8

All 20 Google reviews tagged “Install flooring”

Anika9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My Amber Oak LVP is beautiful. So glad to have our downstairs complete.

Install flooring+ Responsiveness+ Punctuality+ Quality
NikkiLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

So thankful to have found Floor Covering International pretty early on in our search to replace carpet on the upper level of our home. Although a minor hiccup in communication set our initial meeting back, Marty and her husband were quick to communicate with us to get the consultation and project on track. Our…

Install flooring+ Responsiveness+ Quality+ Professionalism
Debbie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Initially, we used Randy and the folks at Floor Coverings International in Kernersville to put down some flooring in our den. 3 years later, when we wanted to update our upstairs carpet, we used them again. They are very professional and easy to work with. I would highly recommend them!!

Install flooring+ Responsiveness+ Punctuality+ Quality
TomLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Marty and Randy are awesome people who work hard for their customers!

Install flooring
jeff6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional! Completed job on time. Would highly recommend this company.

Install flooring+ Responsiveness+ Punctuality+ Quality
karan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great sales people knowledgeable installers who cleaned up after I installation. Beautiful floors

Install flooring+ Punctuality+ Quality+ Professionalism
LindaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent in service, workmanship and respect. I am in process of having this company do additional work. Highly recommend Randy Hattenberg and team!

Install flooring
Greg5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great people to work with.

Install flooring+ Quality+ Professionalism
Kari3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Randy assisted us in choosing and installing an engineered hardwood floor in our basement. He was great to work with, very knowledgeable, helpful and patient. Our floor install was quick and the installers did a great job. We would definitely call Randy again for any more flooring needs!

Install flooring+ Responsiveness+ Punctuality+ Quality
MarkLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Owners were very helpful in choosing flooring for most of our downstairs. Crew was very professional and worked quickly, including moving heavy furniture pieces as needed. The only snag came near the end when they ran out of flooring pieces about ten feet from the end. Had to wait a few days for more to come in so…

Install flooring+ Quality+ Professionalism+ Value
KarenLocal Guide · 69 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys were fast, professional, and my floor is beautiful.

Install flooring+ Responsiveness+ Punctuality+ Quality
Butch3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Randy installed new flooring and a shower renovation and I would recommend that company highly . A great company and ownership that will stand behind their work.

Install flooring+ Responsiveness+ Punctuality+ Quality
Rhondalyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Floor Covering International did an excellent job from the choice of flooring through installation. They installed luxury vinyl in my home. I would use them again and would recommend.

Install flooring
Jim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

I hired Floor Coverings International to re place carpet in 2 bedrooms and remove an old countertop and replace it with granite. They did good work BUT tried to overcharge me by $1000! In the end I agreed to pay $500 over the agreed upon price. I would advise you to not deal with this company as they have zero integrity in my opinion.

Install flooringService not listed− Professionalism
JohnnieLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Install flooring+ Responsiveness+ Punctuality+ Quality
Michael6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Install flooring+ Quality
Julie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Install flooring+ Responsiveness+ Punctuality+ Quality
blitzer74324 years ago★★★★★

Rating only, no written review.

Install flooring+ Responsiveness+ Punctuality+ Quality
BrentLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Install flooring+ Responsiveness
Kim4 years ago★★★★★

Rating only, no written review.

Install flooring+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Install flooring20—

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