Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Flow Masters Plumbing, Drain and Water Heater logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%96+23.3Value 14%84+11.9Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Flow Masters Plumbing, Drain and Water Heater

Daly City, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #4Position by Experts Score among all companies we track in this category. of 14 sump pump repair services · 5.0★ from 715 Google reviews

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Report card

Percentile vs other sump pump repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Flow Masters Plumbing, Drain and Water Heater is better than 95% of sump pump repair services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Flow Masters Plumbing, Drain and Water Heater is better than 96% of sump pump repair services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Flow Masters Plumbing, Drain and Water Heater is better than 100% of sump pump repair services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Flow Masters Plumbing, Drain and Water Heater is better than 84% of sump pump repair services.A
84
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Flow Masters Plumbing, Drain and Water Heater is better than 100% of sump pump repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Flow Masters Plumbing, Drain and Water Heater is better than 100% of sump pump repair services.A
100

Reviews for your job

Customers hired Flow Masters Plumbing, Drain and Water Heater for 8 kinds of job.

Flow Masters Plumbing, Drain and Water Heater for garbage disposal repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$50–$329
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Garbage disposal repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Garbage disposal repair”

Trela1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

They know what they are doing! It’s not easy to find a consistent, experienced team of plumbers. I’ve never had a bad experience or been disappointed in their work. Also, their office staff is available and communicative.

Reasonable priceToilet repairPlumbing leak detectionFaucet repair
T2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Kevin was communicative, fast, knowledgeably, thorough and left things clean.

Plumbing leak detectionPlumbing pipe repairGarbage disposal repair
Lexy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Kevin was communicative & thorough.

Toilet repairPlumbing leak detectionPlumbing pipe repair
Deborah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great service from Flow Masters. First Sebastian came out and assessed and diagnosed several issues, explaining each in detail and offering a range of solutions at a range of costs. Soon after, Kevin arrived to make repairs and install a fixture and fittings. Both gentlemen were professional and handled service…

Paid $1,000+Reasonable priceShower repairGarbage disposal repairService not listed
WillLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We had a leak with our food garbage disposer and found Flow Master online. They were quick to call back and we were lucky that Sébastien, the technician they sent, was prompt, friendly and professional. He was helpful and knowledgeable, and identified some minor repair that we need near the sink. The work was done…

Paid $900–1,000Reasonable priceGarbage disposal installationGarbage disposal repair
Tony4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Best experience. Answered phone late at night, booked service next morning. Sebastian was punctual, courteous, competent, efficient and clean. Worth every $

Paid $400–500Reasonable pricePlumbing pipe repairGarbage disposal repair
Conn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Extremely happy with the work performed by the Flow Masters team. Their communication and professionalism were excellent throughout the entire project. Highly recommend them for any plumbing needs

Great priceToilet repairGarbage disposal installationDrain cleaning
T6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

On Sunday Morning at 7am, we had no hot water. We called flowmaster and received live person who told us someone would call us within 15mins who was knowledgeable about our boiler. A technician Conor called us back in less than 5mins and arranged for a time to come out in the next hour or so. Connor arrived and…

Plumbing leak detectionFaucet repairGarbage disposal repair+ Responsiveness+ Punctuality+ Quality

Price

$1.2k+156% vs typical sump pump repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 14%Reasonable 67%Overpriced 4%Not sure 15%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation48$1.4k–$2.8k
Water heater repair38$264–$796
Toilet repair36$251–$611
Plumbing pipe repair32$269–$1.4k
Plumbing leak detection26$216–$559
Drain cleaning26$248–$506
Faucet repair22$264–$782
Heating system repair17—

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