Ron Willis1 reviewTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLogan did a great job
Flow Pro Plumbing
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%76+18.4Value 14%80+11.3Replies to reviews 7%44+3.1Craft & service penalty78−2.2Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#58 of 61 drain cleaning servicesPosition by Experts Score among all companies we track in this category. · better than 5%
4.8 ★★★★★ 400 Google reviews · 11 photos
91%five-star reviews
4.84★last 12 monthsAverage stars on reviews from the last 12 months only.
2.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
3%reviews answered by the owner
$379typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Flow Pro Plumbing at a glance
Google reviewers rate Flow Pro Plumbing 4.8 out of 5 based on 400 reviews, frequently praising technicians for punctuality, professionalism, and clear communication during repairs. Customers describe services ranging from unclogging drains to installing water heaters and gas lines, noting that staff often arrive quickly for emergencies. However, lower-rated feedback highlights concerns regarding high pricing, lack of itemized quotes, and unresolved issues after initial repairs. The company owner has replied to only three percent of these customer reviews.
- Google rating: 4.8 out of 5 from 400 reviews (91% five-star).
- Reviews on this page: 400 Google reviews (342 with written comments, 6 with photos).
- Owner responses: the business replied to 3% of reviews.
- Most recent review: November 6, 2026.
- Service: Drain Cleaning Service serving Augusta-Richmond County, Georgia.
Data from Google, last updated November 8, 2026.
Score profile vs other drain cleaning services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Flow Pro Plumbing: 79/100 on this factor. Category median: 93.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Flow Pro Plumbing: 76/100 on this factor. Category median: 92.B
76
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Flow Pro Plumbing: 78/100 on this factor. Category median: 96.B
78
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Flow Pro Plumbing: 80/100 on this factor. Category median: 100.A
80
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Flow Pro Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Flow Pro Plumbing: 44/100 on this factor. Category median: 93.C
44
Bar = this company · dark tick = category median.
Star ratings
400 Google reviews we collected
- 5 stars36391%
- 4 stars133%
- 3 stars51%
- 2 stars51%
- 1 star144%
Praise vs complaints
Phrases our text analysis found in 342 written reviews
- Praise67496%
- Complaints254%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1727%
- Reasonable3758%
- Overpriced35%
- Not sure711%
$379-25% vs typical drain cleaning services
Middle half of what 49 customers paid ($205–$684) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude17625%
- Speed & response16924%
- Quality & results11917%
- Would recommend9714%
- Price & value669%
- Communication507%
- Honesty & trust223%
What customers talk about
We read 342 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Logan was so very helpful with the gas logs and the tankless water heater issues.”
“Chris was able to come out quickly and get our main line unblocked.”
“The work was done over 2 days but we were surprised that Tony never showed up.”
“As always, I had another great experience with Flow Pro.”
“Worst company in the csra over priced do not use them”
“I would highly recommend him and wouldn’t hesitate to call him again for future jobs.”
“Overall, I am disappointed at how this company handle issues and will NOT use them again or recommend them to anyone.”
“The work was completed efficiently, everything was left clean afterward, and the pricing was fair.”
“Overpriced.”
“He was super kind and took the time to look everything over, take some pictures, and explain my options along with the different quotes for what could be done.”
“I always request Chris- he’s knowledgeable, prompt, reliable, friendly, and a hard worker.”
“This seems a little shady and not the proper way to do business.”
People customers mention
- Chris 15 reviews
- Evan 11 reviews
- Travis 10 reviews
- Wyatt 9 reviews
- Jarred 6 reviews
- Larry 5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Flow Pro Plumbing for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Josh2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Chris was able to come out quickly and get our main line unblocked. Very professional and nice!
Paid $200–400Reasonable priceSewer cleaning
Brenda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Chris was on time and quickly found the problem with the garbage disposal. Fast, friendly service. Excellent customer service from appointment through repair service. ⭐️⭐️⭐️⭐️⭐️
Paid $1–200Great priceGarbage disposal repair
TaraLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Highly recommend FlowPro plumbing! I always request Chris- he’s knowledgeable, prompt, reliable, friendly, and a hard worker. Use Flow Pro and ask for Chris- he’s the best!
Paid $400–600Reasonable priceToilet repairToilet installation
Julian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Logan came out to troubleshoot an issue with our shower spout and did a phenomenal job identifying the problem. We really appreciate his help! I would highly recommend him and wouldn’t hesitate to call him again for future jobs.
Paid $200–400Service not listed
Crystal8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
A follow up from a previous service. Logan with a great job re-caulking some settled cracked areas to make sure no leaks occur in the future in our shower. Thank you!
Paid $1–200Reasonable priceShower repair
Jun6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Logan from Flow Pro was prompt, polite, professional, and very knowledgeable. He handled everything calmly and confidently and clearly has plenty of experience. I was very pleased with the service and would gladly recommend Logan and Flow Pro Plumbing.
Paid $200–400Reasonable pricePlumbing pipe repair
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 17 | $239–$680 |
| Plumbing pipe repair | 16 | $353–$1.4k |
| Plumbing leak detection | 13 | $205–$630 |
| Faucet repair | 12 | $228–$585 |
| Outdoor plumbing system repair | 10 | $366–$1.6k |
| Drain cleaning | 9 | $248–$593 |
| Repair water fixtures | 7 | — |
| Water heater installation | 7 | $1.2k–$2.5k |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 400 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Josh Rutherford2 reviewsTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleChris was able to come out quickly and get our main line unblocked. Very professional and nice!
- Price assessment: Reasonable price
- Price: $200–400
- Services: Sewer cleaning
Brenda Haun3 reviewsTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleChris was on time and quickly found the problem with the garbage disposal. Fast, friendly service. Excellent customer service from appointment through repair service. ⭐️⭐️⭐️⭐️⭐️
- Price assessment: Great price
- Price: $1–200
- Services: Garbage disposal repair
Lisa Springer3 reviewsTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLogan did a great job
- Services: Tile work installation
Katherine Ozburn1 reviewTotal number of Google reviews Katherine has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLogan was so very helpful with the gas logs and the tankless water heater issues. Can’t thank him enough
- Price assessment: Reasonable price
- Services: Water heater repair, Service not listed
Nawal Mujahid12 reviewsTotal number of Google reviews Nawal has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLogan has been amazing and professional. He fixed my clogged washer hook up super quick! I would definitely recommend him over and over!
Stephanie7 reviewsTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFlow Pro sent Brian out to give me an estimate for some plumbing issues I was having with my kitchen sink. He was super kind and took the time to look everything over, take some pictures, and explain my options along with the different quotes for what could be done. I chose the plan that worked best for me, and he was able to get everything fixed today. The job didn’t take very long, and he was friendly, knowledgeable, and answered all of my questions. I’m very happy with the service I received and will definitely be recommending Flow Pro to anyone who has plumbing needs!
- Services: Repair water fixtures, Faucet repair
David Glover4 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleChris was very knowledgeable. Prices was very affordable.
- Price: $200–400
- Services: Shower repair
Wilbrod Smith3 reviewsTotal number of Google reviews Wilbrod has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLogan was amazing
- Price assessment: Great price
Tara WoodLocal Guide · 17 reviewsTotal number of Google reviews Tara has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHighly recommend FlowPro plumbing! I always request Chris- he’s knowledgeable, prompt, reliable, friendly, and a hard worker. Use Flow Pro and ask for Chris- he’s the best!
- Price assessment: Reasonable price
- Price: $400–600
- Services: Toilet repair, Toilet installation
Business details
- Address: 4214 Wheeler Rd, Martinez, GA 30907
- Phone: (706) 799-1362
- Website: flowproplumbers.net
- Service area: Augusta-Richmond County, GA