Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Flow Pro Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%76+18.4Value 14%80+11.3Replies to reviews 7%44+3.1Craft & service penalty78−2.2Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Flow Pro Plumbing

Augusta-Richmond County, GA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #58Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 400 Google reviews

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Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Flow Pro Plumbing is better than 79% of drain cleaning services.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Flow Pro Plumbing is better than 76% of drain cleaning services.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Flow Pro Plumbing is better than 78% of drain cleaning services.B
78
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Flow Pro Plumbing is better than 80% of drain cleaning services.A
80
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Flow Pro Plumbing is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Flow Pro Plumbing is better than 44% of drain cleaning services.C
44

Reviews for your job

Customers hired Flow Pro Plumbing for 8 kinds of job.

Flow Pro Plumbing for drain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$248–$593
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#40 / 49
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Drain cleaning”

billy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Had an issue with a kitchen sink and another local company told me I needed to replace all the plumbing under the house and refused to even attempt to fix my sink. Flow pro came out and immediately fixed the sink and addressed all plumbing issues under the house at a fraction of the cost. They even came to Columbia,…

Paid $2,000+Great priceDrain cleaningPlumbing pipe repairPlumbing fixture installation
Breanna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Joshua Mobley provided excellent service and arrived promptly within service time. Joshua took time to answer all my questions and treated my home with care. Highly recommended!!

Toilet repairDrain cleaningPlumbing leak detection
Maria7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I had called several companies and no one answered the phone , left messages and no one called back.I called and they answered and were out there within a few hours . Chris took care of everything and the clean up. I highly recommend them and will use them again. A very reasonable price for an emergency situation.

Paid $500–600Reasonable priceDrain cleaningSewer cleaning
Lucretia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Chris was professional and very helpful!!!

Drain cleaning
David6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I highly recommend Flow Pro Plumbing. I have to admit that a 5-star rating with over 165 separate ratings is rare, but after our experience with Chris P., I can attest that this is a 5-star organization. Chris explained what he was doing, answered all of our questions, and resolved our clogged drains and…

Drain cleaningService not listed+ Responsiveness+ Punctuality+ Quality
JeanLocal Guide · 162 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They were great from the very nice lady that scheduled them (same day) they came they saw and fixed issue within 5 minutes. My husband was very pleased and the gentleman were wonderful. Would recommend to everyone!!!

Drain cleaning+ Responsiveness+ Punctuality+ Professionalism
JaunchelleLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

These guys where great. It took all of 5mins to resolve my issue. I will recommend them to everyone I know. Thanks guys

Drain cleaning+ Responsiveness+ Punctuality+ Quality
TracyLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Steven and Mike were punctual, polite and professional. They did the work requested timely and well. I would recommend these guys to anyone with plumbing needs!!

Faucet installationDrain cleaning+ Responsiveness+ Punctuality+ Professionalism
ManyLocal Guide · 1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Drain cleaning+ Responsiveness+ Punctuality+ Professionalism

Price

$379-25% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 58%Overpriced 5%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair17$239–$680
Plumbing pipe repair16$353–$1.4k
Plumbing leak detection13$205–$630
Faucet repair12$228–$585
Outdoor plumbing system repair10$366–$1.6k
Drain cleaning9$248–$593
Repair water fixtures7—
Water heater installation7$1.2k–$2.5k

Compare with

French Drain Specialists of Augusta logoFrench Drain Specialists of AugustaExperts Score 99Augusta-Richmond County · 5.00★Williams Sewer & Drain, INC. logoWilliams Sewer & Drain, INC.Experts Score 97Augusta-Richmond County · 4.98★Superior Plumbing logoSuperior PlumbingExperts Score 94Augusta-Richmond County · 4.95★