Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Flow Pro Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%76+18.4Value 14%80+11.3Replies to reviews 7%44+3.1Craft & service penalty78−2.2Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Flow Pro Plumbing

Augusta-Richmond County, GA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #58Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 400 Google reviews

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Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Flow Pro Plumbing is better than 79% of drain cleaning services.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Flow Pro Plumbing is better than 76% of drain cleaning services.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Flow Pro Plumbing is better than 78% of drain cleaning services.B
78
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Flow Pro Plumbing is better than 80% of drain cleaning services.A
80
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Flow Pro Plumbing is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Flow Pro Plumbing is better than 44% of drain cleaning services.C
44

Reviews for your job

Customers hired Flow Pro Plumbing for 8 kinds of job.

Flow Pro Plumbing for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.83
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$239–$680
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#48 / 50
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “Toilet repair”

TaraLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Highly recommend FlowPro plumbing! I always request Chris- he’s knowledgeable, prompt, reliable, friendly, and a hard worker. Use Flow Pro and ask for Chris- he’s the best!

Paid $400–600Reasonable priceToilet repairToilet installation
Colton1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Did a amazing job

Great priceToilet repair
DLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Logan was quick and fast. Very polite and respectful

Paid $200–400Great priceToilet repair
Jimmie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Bryan, provided great service. He explained the issue and was done in less than 20 minutes. Thank you Flow Pro!

Great priceToilet repair
Spencer13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Flo pro is a very good plumbing company. Trustworthy, knowledgeable, reliable and professional.

Paid $200–300Reasonable pricePlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Breanna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Joshua Mobley provided excellent service and arrived promptly within service time. Joshua took time to answer all my questions and treated my home with care. Highly recommended!!

Toilet repairDrain cleaningPlumbing leak detection
Edward1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Tech arrived early very respectful and friendly did the work in a timely fashion cleaned up after the job was done unstucked me what to do when the i enjoyed Bryan professionalism and workmanship

Reasonable priceToilet repair
Shantelle6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The tech was friendly and efficient. He also was very informative and showed you his findings. Would definitely recommend.

Toilet repair
Steve11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Technician found the problem was a faulty toilet fill valve. I supplied the replacement part and he installed. . The price of close to $200, I thought was excessive. The company called, apologized for the billing error and refunded a portion making the price fair and equitable . Very good communication. The…

Toilet repair
Azikiwe5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Wyatt was great. He came out on a Sunday evening and immediately diagnosed my plumbing emergency. He solved it and everything has been smooth sailing since. Very knowledgeable and has a great disposition. Would definitely recommend Flow Pro.

Reasonable priceToilet repair
Ben3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Friendly and helpful. Showed up exactly on time, quick and efficient. Took the time to explain the problem and repaired it quickly but with attention to detail. Will use again!

Toilet repair+ Responsiveness+ Punctuality+ Professionalism
EmilyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★

I just bought my first house and this is my first time using a plumber due to some slight leaking at the base of 2 toilets which I guessed would mean replacement of their wax rings . I chose this company based on the positive reviews. The very sweet receptionist told me he would be out around 10:30. After 2 calls to…

Toilet repair− Punctuality− Value
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Absolutely amazing! The receptionist I spoke to was super polite and worked with me to schedule a short notice repair due to my odd work ours and circumstances. Chris and the tech that came with him were both super professional, efficient and most importantly got the job done right! 100% would recommend and will…

Toilet repair+ Responsiveness+ Punctuality+ Quality
Shanta8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Rating only, no written review.

Toilet repair
Valerie6 months ago★★★★★

Rating only, no written review.

Toilet repair
Peter13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Paid $100–200Reasonable priceToilet repair
Kojo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $1–100Great priceToilet repair
Gary13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Toilet repair+ Responsiveness+ Punctuality+ Quality

Price

$379-25% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 58%Overpriced 5%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair17$239–$680
Plumbing pipe repair16$353–$1.4k
Plumbing leak detection13$205–$630
Faucet repair12$228–$585
Outdoor plumbing system repair10$366–$1.6k
Drain cleaning9$248–$593
Repair water fixtures7—
Water heater installation7$1.2k–$2.5k

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