Analyzing 7,234,1467.2M ReviewsFor 20,51020.5K Experts

Experts Reviews · Company report
Flow Star Plumbing and Heating LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%64+15.5Value 14%100+14.1Replies to reviews 7%41+2.9Craft & service penalty88−1.2Momentum penalty83−1.7Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Flow Star Plumbing and Heating LLC

Anchorage, AK · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.8★ from 174 Google reviews

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Report card

Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Flow Star Plumbing and Heating LLC is better than 80% of pipe repair services.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Flow Star Plumbing and Heating LLC is better than 64% of pipe repair services.B
64
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Flow Star Plumbing and Heating LLC is better than 88% of pipe repair services.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Flow Star Plumbing and Heating LLC is better than 100% of pipe repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Flow Star Plumbing and Heating LLC is better than 83% of pipe repair services.A
83
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Flow Star Plumbing and Heating LLC is better than 41% of pipe repair services.C
41

Reviews for your job

Customers hired Flow Star Plumbing and Heating LLC for 8 kinds of job.

Flow Star Plumbing and Heating LLC for drain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).3.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$248–$502

All 2 Google reviews tagged “Drain cleaning”

TheKillamyk8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I highly recommend Flow Star plumbing. The owner came out to look at everything for us himself. He gave us a very reasonable quote for what we needed fixed and was able to make the repairs in the same visit. I got a quote from another company here in town for over double what Flow Star quoted me. He even checked a…

Plumbing leak detectionShower repairWater heater repair+ Responsiveness+ Punctuality+ Quality
Jonny3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

Hired them to delete some gas lines and fix a drain clog. Gas lines out great. Couldn't reach the drain clog with their snake, and said they were going to come back out and access the clog from a closer section of the pipe (it was at 12' down the pipe). I know that they don't typically do drain clogs but they had…

Plumbing pipe repairDrain cleaning− Responsiveness− Punctuality

Price

$1.5k+216% vs typical pipe repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 59%Overpriced 6%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation26$1.4k–$2.8k
Plumbing pipe repair23$295–$931
Plumbing leak detection14$173–$503
Water heater repair12$158–$432
Heating system maintenance11—
Heating system installation8$1.6k–$2.8k
Faucet repair7$228–$721
Toilet installation5$466–$1.4k

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