Experts Reviews · Company report
Flow Star Plumbing and Heating LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%64+15.5Value 14%100+14.1Replies to reviews 7%41+2.9Craft & service penalty88−1.2Momentum penalty83−1.7Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Flow Star Plumbing and Heating LLC

Anchorage, AK · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.8★ from 174 Google reviews

Report card

Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Flow Star Plumbing and Heating LLC is better than 80% of pipe repair services.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Flow Star Plumbing and Heating LLC is better than 64% of pipe repair services.B
64
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Flow Star Plumbing and Heating LLC is better than 88% of pipe repair services.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Flow Star Plumbing and Heating LLC is better than 100% of pipe repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Flow Star Plumbing and Heating LLC is better than 83% of pipe repair services.A
83
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Flow Star Plumbing and Heating LLC is better than 41% of pipe repair services.C
41

Reviews for your job

Customers hired Flow Star Plumbing and Heating LLC for 8 kinds of job.

Flow Star Plumbing and Heating LLC for faucet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$228–$721
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 20

All 7 Google reviews tagged “Faucet repair”

KennethLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Cantrell with Flow Star was OUTSTANDING. My heat went out for several days causing all my pipes to freeze. He showed up on time (always called ahead of time to let me know he was on the way), was professional and courteous, and expertly tracked down and repaired more than 20 burst pipes. He also replaced a cracked…

Great pricePlumbing leak detectionPlumbing pipe repairFaucet repair
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is the company you need to call for your plumbing needs. There is no doubt about it. I have had them come 4 different times for different problems with my house that is over 40 years old. Their work is superior to other plumbing companies with a more reasonable cost. Plumbing problem? Call Flow Star. Thank you Steve! Thank you Jake!

Plumbing leak detectionToilet installationWater heater installation+ Responsiveness+ Punctuality+ Quality
Holly4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

After leaving the below review, the owner reached out to me to resolve my complaint. He looked into the issue and was genuinely concerned about the service that was received. I appreciated how important customer service is and how much he wanted to resolve any issues i still had. I can tell his customers and…

Faucet repair
Pam4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

"Flow Star" is now my "go to" company for heating and plumbing services. First I needed a plumber, but everyone I called couldn't come out for a couple of weeks, or not at all. I called Flow Star and they sent someone that day to fix the plumbing issue we had. The service was great. Professional, courteous, on-time,…

Faucet repair+ Professionalism
Breanna10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My kitchen sink was leaking so called Flow Star. They got me in the same day which I really appreciated. They ended up having to replace the faucet and everything is good as new. Thanks Flow Star for your fast friendly service!

Faucet installationFaucet repair
Dustin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fast, efficient and quality service! The team was friendly and extremely helpful in helping me solve my kitchen remodel needs. They were able to schedule me in a pinch and were able to knock out my needs without issue! I highly recommend the team at Flow Star!

Plumbing leak detectionFaucet repair+ Responsiveness+ Punctuality+ Quality
Josh4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys are absolutely amazing, they’re extremely responsive and professional. Prices are great and they don’t try to upcharge or fix things that don’t need fixing. I’m a landlord with multiple properties in south central alaska and Flow Star will be my first call for anything water related in the future. Can’t say enough good things!

Faucet repairPlumbing pipe repairWater heater repair+ Responsiveness+ Punctuality+ Quality

Price

$1.5k+216% vs typical pipe repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 59%Overpriced 6%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation26$1.4k–$2.8k
Plumbing pipe repair23$295–$931
Plumbing leak detection14$173–$503
Water heater repair12$158–$432
Heating system maintenance11—
Heating system installation8$1.6k–$2.8k
Faucet repair7$228–$721
Toilet installation5$466–$1.4k

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