Experts Reviews · Company report
Flow Star Plumbing and Heating LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%64+15.5Value 14%100+14.1Replies to reviews 7%41+2.9Craft & service penalty88−1.2Momentum penalty83−1.7Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Flow Star Plumbing and Heating LLC

Anchorage, AK · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.8★ from 174 Google reviews

Report card

Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Flow Star Plumbing and Heating LLC is better than 80% of pipe repair services.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Flow Star Plumbing and Heating LLC is better than 64% of pipe repair services.B
64
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Flow Star Plumbing and Heating LLC is better than 88% of pipe repair services.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Flow Star Plumbing and Heating LLC is better than 100% of pipe repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Flow Star Plumbing and Heating LLC is better than 83% of pipe repair services.A
83
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Flow Star Plumbing and Heating LLC is better than 41% of pipe repair services.C
41

Reviews for your job

Customers hired Flow Star Plumbing and Heating LLC for 8 kinds of job.

Flow Star Plumbing and Heating LLC for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.26
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.4k–$2.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 21
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 26 Google reviews tagged “Water heater installation”

ChrisLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Flowstar....can't say enough good things about this crew. Everything we have gotten done with them is done right, done quickly, and gives us that piece of mind that it will last. Great employees, and a great owner. 5 stars all day long!!!

Great priceToilet repairWater heater installationPlumbing pipe repair
JunLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Awesome help, Tino came and knocked it out. He switched out my leaking water heater and faulty main water valve. This guy can do it all. Overall great customer service and professional.

Paid $1,000+Not sureWater heater installationService not listed
Michael13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

A great company to work with. Steve was very helpful in scheduling us during a busy period before we had to leave Anchorage. The plumber who did the installation, Cam Trail, really knew his stuff, was very personable, and was able to explain things in a non-technical matter. Our whole experience with flow star was excellent.

Paid $1,000+Reasonable priceWater heater installation
Isaac4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Joe & Tino did a great job installing a new combi unit, replacing a ~40 year old boiler and cleaning up what appeared to be DIY plumbing in a new-to-us fixer upper. Professional demeanor and hard working. They didn't even break for lunch. Their solder joints are cleaner than any others I've seen in the house. Not…

Paid $1,000+Reasonable priceWater heater installation
Sylvia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very pleased with the efficiency, friendliness, and fast service. I got my Hot Water Heater installed the same day. Very impressed! My new go too. Thanks

Paid $1,000+Reasonable priceWater heater installation
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is the company you need to call for your plumbing needs. There is no doubt about it. I have had them come 4 different times for different problems with my house that is over 40 years old. Their work is superior to other plumbing companies with a more reasonable cost. Plumbing problem? Call Flow Star. Thank you Steve! Thank you Jake!

Plumbing leak detectionToilet installationWater heater installation+ Responsiveness+ Punctuality+ Quality
Joshuah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys were great, They really went the extra mile and helping us get the best deal. STEVE, hope this find that there was a warranty available for the water tank and help us get the water tank at no charge to us. This is the second time we have use flow and as a business professional, I would say that they are the best in town

Water heater installation+ Professionalism
KennedyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wonderful to work with. Made everything super easy and they were super flexible. I highly recommend.

Water heater installation+ Responsiveness+ Punctuality+ Quality
KennyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Good work and knowledgeable. I went through the Lowes program and reasonable pricing too.

Water heater installation+ Responsiveness+ Punctuality+ Professionalism
Warrior2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Flow Star plumber Tino Unga installed our new water heater yesterday. It has probably been well over a decade since my husband and I have seen Tino's level of professionalism and courtesy! What an absolutely outstanding young man! It was literally our privilege to have such an amazing young man provide services…

Water heater installation+ Responsiveness+ Punctuality+ Quality
MikeLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I had not used this contractor in the past nor did I know the owner, Kurdel, or any of the staff. However, Kurdel is extremely professional and honest. I would highly recommend him. He had come out to give an estimate on replacing 1 water heaters. We ended up hiring him to replace both of the heaters. His price was…

Water heater installation+ Professionalism
Lara8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I can’t say enough positive things about Kurdel and his company. I’ve sent 4 or 5 of my clients to kurdel now for HVAC as well as general contracting services and his customer service and quality of work has been AMAZING. Extremely profession, high work ethics and moral, and I trust him 1000% with my clients as well as my own properties.

Plumbing leak detectionHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Ronda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Called them after having lost faith in Anchorage Plumbing (horrible service and communication). Flow Star was quick and had someone out to install a new hot water heater the next day (after 5 days without hot water) based on pics I sent them!! They also processed a warranty refund for me!! Used them again at the…

Water heater installation+ Responsiveness+ Punctuality+ Professionalism
dLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Wonderful service starting with Steve in the office. The installers were fantastic in competence and also very professional all around with my family during the full day install in our home. Highly recommended!

Heating system installationWater heater installation+ Responsiveness+ Punctuality+ Quality
MattLocal Guide · 167 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Called at 8am and the hwh was replaced by 5. Tino and Shawn did a great job. Friendly and professional. Thanks!

Water heater installation+ Responsiveness+ Punctuality+ Quality
Cat3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Highly recommend Flow Star! Their team, including Kurdel, Jared, Sean, Steve, and Otty went the extra mile and provided excellent services. Jared provided creative design and he and Sean expertly installed our new Navien combo water heater/boiler and new toilet. All the guys were very friendly, polite, and…

Toilet installationWater heater installationWater tank installation+ Responsiveness+ Punctuality+ Quality
Martin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

What started as price shopping at Lowe's, turned into a great experience with our new plumbing and heating service provider! From start to finish Flowstar is one of the best repair companies I have worked with in the Anchorage area in over thirty years! They handled our warranty paperwork, explained and discussed…

Plumbing leak detectionWater heater installationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Sabrina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Flow Star is the best!! Very responsive and professional. An earthquake broke my water heater and it was flooding my garage, I called Monday morning and someone came out that afternoon to replace the entire unit. The service is unbeatable, and the staff really hustle to get parts even when they're discontinued or…

Water heater installationService not listed+ Responsiveness+ Punctuality+ Quality
Wesley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Just wanted to share my experience with Flow Star. Kudos to the crew for coming to our aid to fix our leaking pipes. Their knowledge from owner to tech is awesome and it showed in their work. Even after miscommunication Cordel reach out and explained everything in a very patience and professional manner, he stayed…

Plumbing leak detectionWater heater installation+ Responsiveness
Becky2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Really appreciated the quality customer service and water heater install. Will contact Flow Star again for plumbing work. Thank you!

Water heater installation+ Responsiveness+ Punctuality+ Quality
Nadina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Flow Star Plumbing and Heating gives Excellent Service. Kurdel the owner provided me with a quote for a new boiler and was able to do the install in a very timely manner. He communicated with me throughout the process, provided pictures and followed through with having work inspected by the MOA. I highly recommend…

Water heater installation+ Responsiveness+ Punctuality+ Quality
Mason1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We can't say enough good things about our experience with Flow Star! Kurdel was fantastic to work with right out of the gates. Having used to work in construction and property management myself, I have had to work closely with numerous contractors and tradesmen, I can say with confidence that Kurdel is one of the…

Water heater installation+ Responsiveness+ Punctuality+ Quality
joel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My boiler went out and I needed to get a new system installed. The team at Flow Star were on top it. They communicated with me every step of the way and kept in the loop as to what is happening. They take pride in what they do and made sure everything was clean and installed properly. I highly recommend them for any services! Thank you!

Water heater installationService not listed+ Responsiveness+ Punctuality+ Quality
Deborah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They came out for a free evaluation the same day I placed the call, and I received an estimate for a replacement water heater installation within 48hrs, with a full breakdown of the price. I was able to schedule to have my water heater replaced within the week, and they were in and out in about 3 hours without a hitch. Great job!

Water heater installation+ Responsiveness+ Punctuality+ Quality
Barbara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Water heater installation+ Responsiveness+ Punctuality+ Quality
A2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Water heater installation+ Responsiveness+ Punctuality+ Professionalism

Price

$1.5k+216% vs typical pipe repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 59%Overpriced 6%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation26$1.4k–$2.8k
Plumbing pipe repair23$295–$931
Plumbing leak detection14$173–$503
Water heater repair12$158–$432
Heating system maintenance11—
Heating system installation8$1.6k–$2.8k
Faucet repair7$228–$721
Toilet installation5$466–$1.4k

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