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Fluffy Pawz Pet Center & Spa Services

Pet boarding service · Memphis, TN · reviewed since 2020

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%64+34.9Reliability 24%45+10.9Value 14%73+10.3Replies to reviews 7%64+4.5Craft & service penalty81−1.9Momentum penalty76−2.4Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.56SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#165 of 188 mobile dog groomersPosition by Experts Score among all companies we track in this category. · better than 12%
4.7 ★★★★★ 104 Google reviews · 24 photos
89%five-star reviews
4.45★last 12 monthsAverage stars on reviews from the last 12 months only.
10.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
9%reviews answered by the owner
Sep 2026latest review

Fluffy Pawz Pet Center & Spa Services at a glance

Customers generally praise the grooming quality, staff friendliness, and clean facilities, noting that pets often return happy and well-groomed. However, recurring criticisms in low-star reviews highlight long wait times, lack of communication during stays, and concerns about high pricing for basic services or hidden charges.

  • Google rating: 4.7 out of 5 from 104 reviews (89% five-star).
  • Reviews on this page: 104 Google reviews (74 with written comments, 14 with photos).
  • Owner responses: the business replied to 9% of reviews.
  • Most recent review: September 26, 2026.
  • Service: Mobile Dog Groomer serving Memphis, Tennessee.

Data from Google, last updated November 2, 2026.

Score profile vs other mobile dog groomers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

Satisfaction64Reliability45Craft & service81Value73Momentum76Replies to reviews64Satisfaction: 64 (median 85)Reliability: 45 (median 82)Craft & service: 81 (median 93)Value: 73 (median 95)Momentum: 76 (median 100)Replies to reviews: 64 (median 50)
This companyMobile Dog Groomers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fluffy Pawz Pet Center & Spa Services: 64/100 on this factor. Category median: 85.B
64
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fluffy Pawz Pet Center & Spa Services: 45/100 on this factor. Category median: 82.C
45
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Fluffy Pawz Pet Center & Spa Services: 81/100 on this factor. Category median: 93.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Fluffy Pawz Pet Center & Spa Services: 73/100 on this factor. Category median: 95.B
73
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fluffy Pawz Pet Center & Spa Services: 76/100 on this factor. Category median: 100.B
76
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Fluffy Pawz Pet Center & Spa Services: 64/100 on this factor. Category median: 50.B
64

Bar = this company · dark tick = category median.

Star ratings

104 Google reviews we collected

  • 5 stars9389%
  • 4 stars11%
  • 3 stars22%
  • 2 stars22%
  • 1 star66%

Praise vs complaints

Phrases our text analysis found in 74 written reviews

  • Praise5894%
  • Complaints46%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price133%
  • Reasonable133%
  • Overpriced133%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude2744%
  • Quality & results1727%
  • Would recommend915%
  • Price & value46%
  • Speed & response35%
  • Honesty & trust23%

What customers talk about

We read 74 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Check them out they really take very good care of your pet, on top of having a very professional salon and warm atmosphere 😀”
  • “They did a great job on the nail trim and accommodated a last minute walkin.”
  • “Loved this place the owner is very knowledgeable about certain things and she took care of my pup highly recommended will continue to come back”
    “I would have given 5 stars but this last experience did not make me feel great AT ALL.”
  • “Sent my puppy to get groomed today absolutely loved the outcome super friendly staff and reasonable pricing will definitely be back”
  • “This groomer understood this and had him in and out so quickly, well groomed and not in pain.”
  • “She is so knowledgeable, kindhearted, and genuinely cares about your fur baby.”

People customers mention

  • Starla 4 reviews
  • Paws 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Fluffy Pawz Pet Center & Spa Services for 1 kind of job. Pick one to see what they paid and said.

Recent reviews

Dennell4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Fluffy Pawz is the best for your dog, excellent service, and one of the most amazing grooming salon for your pet. Check them out they really take very good care of your pet, on top of having a very professional salon and warm atmosphere 😀

ConleeLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★

My dog got a Cut & Bath nothing more and I was charge $98 dollars nothing more. I was told my dog was difficult. No recommendations from me.

OverpricedDog grooming
chanibelLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

This place didn’t just meet my expectations—they went way beyond them. From the moment we walked in to the moment we left, everything was amazing. They treated my baby with so much care and kindness. I didn’t even have an appointment, and they still took such great care of us. I’m honestly in disbelief at how good they were. I’m so glad I found them!”

Dog grooming
MLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Y'all, I've never taken a dog to a groomer before but now that we own a little fluff ball (b&w), I thought it necessary. She's shedding now and they did a great job getting a lot of hair out of her, she must have lost like 2 of herself. The white dog is our grandfather's, and needed some extra love. This boy...my…

Customer photo from M's reviewCustomer photo from M's reviewCustomer photo from M's reviewCustomer photo from M's review
SharonLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

There is a bit of a wait to drop off your pup but it is well worth the wait. I had the best grooming experience at Fluffy Pawz. The staff is knowledgeable, courteous and kind. I have two Yorkiepoos and we have tried several groomers over the last 2 years. Fluffy Pawz is hands down the best in town.

Dymond2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This my first fur baby Pearl . Yesterday fluffy paws did amazing on her I love it 😍😍🐾🐾 i definitely will be booking again

Customer photo from Dymond's review

Photos

Customer reviews

4.7 ★★★★★ 104 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
The Chad3 reviewsTotal number of Google reviews The has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They did a great job on the nail trim and accommodated a last minute walkin.

  • Price assessment: Great price
  • Services: Dog grooming
Dennell Garfield4 reviewsTotal number of Google reviews Dennell has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fluffy Pawz is the best for your dog, excellent service, and one of the most amazing grooming salon for your pet. Check them out they really take very good care of your pet, on top of having a very professional salon and warm atmosphere 😀

Conlee (Conlee)Local Guide · 40 reviewsTotal number of Google reviews Conlee has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My dog got a Cut & Bath nothing more and I was charge $98 dollars nothing more. I was told my dog was difficult. No recommendations from me.

  • Price assessment: Overpriced
  • Services: Dog grooming
Pei-Lin Chen7 reviewsTotal number of Google reviews Pei-Lin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fluffy Pawz did a great job on mine baby!

  • Services: Dog grooming
chanibel sanchezLocal Guide · 20 reviewsTotal number of Google reviews chanibel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This place didn’t just meet my expectations—they went way beyond them. From the moment we walked in to the moment we left, everything was amazing. They treated my baby with so much care and kindness. I didn’t even have an appointment, and they still took such great care of us. I’m honestly in disbelief at how good they were. I’m so glad I found them!”

  • Services: Dog grooming
Stacie LoveLocal Guide · 14 reviewsTotal number of Google reviews Stacie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Halo ❤'s his groomer.

  • Price assessment: Reasonable price
  • Services: Dog boarding with training, Dog ear cleaning
Rhotasha JeterLocal Guide · 30 reviewsTotal number of Google reviews Rhotasha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Cost for shampooing & shaving your dog bald- $123 🤷‍♀️

Response from the owner · 10 months ago

Thank you for sharing your feedback. We truly appreciate the opportunity to clarify the service your pet received. What was provided was not a standard shampoo and shave, but rather a Coat Restoration Service specifically designed for pets with severe matting. This specialized service goes far beyond basic grooming and includes: ✨ Safe matting removal using techniques that prioritize your pet's comfort and skin health ✨ Luxury therapeutic products formulated to restore and heal the skin and coat after matting damage ✨ Professional assessment and care tailored to your pet's specific condition Severe matting can cause significant discomfort, skin irritation, and even health issues for pets. Our Coat Restoration Service is priced based on the level of care required and the time-intensive work needed to safely address these concerns while promoting healing. We understand there may have been confusion about the service, and we'd love the opportunity to discuss your pet's care in more detail. Please feel free to call us at 901-310-4906 so we can address any concerns directly. Our goal is always to provide the highest quality care for every pet that comes through our doors. Thank you for trusting us with your pet's needs.

MLocal Guide · 46 reviewsTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Y'all, I've never taken a dog to a groomer before but now that we own a little fluff ball (b&w), I thought it necessary. She's shedding now and they did a great job getting a lot of hair out of her, she must have lost like 2 of herself. The white dog is our grandfather's, and needed some extra love. This boy...my mouth dropped when I saw him! Wonderful work ladies! Thank you so much for your time! And the scent they came home with OMG they smelled great! (I forgot to take before photos :() June 26, 2025 - Took our Grandfather's dog in today and unfortunately did not have his paperwork (someone else takes him to the vet). They called the vet right there instead of requiring paperwork (will have it ready for next time!) I took a before photo this time (on the couch with the big pillow).

Sharon PreyerLocal Guide · 19 reviewsTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

There is a bit of a wait to drop off your pup but it is well worth the wait. I had the best grooming experience at Fluffy Pawz. The staff is knowledgeable, courteous and kind. I have two Yorkiepoos and we have tried several groomers over the last 2 years. Fluffy Pawz is hands down the best in town.

Dymond Avery2 reviewsTotal number of Google reviews Dymond has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This my first fur baby Pearl . Yesterday fluffy paws did amazing on her I love it 😍😍🐾🐾 i definitely will be booking again

Fluffy Pawz Pet Center & Spa Services on Google Maps →

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