Analyzing 5,836,5375.8M ReviewsFor 16,12116.1K Experts

Experts Reviews · Company report
Focus Salon And Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%63+4.5Craft & service penalty95−0.5Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Focus Salon And Spa

Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 101 hair salons · 4.9★ from 930 Google reviews

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Report card

Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Focus Salon And Spa is better than 92% of hair salons.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Focus Salon And Spa is better than 91% of hair salons.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Focus Salon And Spa is better than 95% of hair salons.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Focus Salon And Spa is better than 100% of hair salons.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Focus Salon And Spa is better than 100% of hair salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Focus Salon And Spa is better than 63% of hair salons.B
63

Reviews for your job

Customers hired Focus Salon And Spa for 8 kinds of job.

Focus Salon And Spa for body waxing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$41–$88
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Body waxing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 22

All 16 Google reviews tagged “Body waxing”

BriannaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Abby is the best!

Body waxingBrazilian waxing
Jeff4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Abby was awesome! First timer here. She made me feel amazingly comfortable throughout. Would recommend!

Paid $100–120Body waxing
DoLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Ally was fantastic, she was very professional and friendly. Will definitely be returning.

Paid $80–100Body waxing
Jamie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Abby does amazing work! Love this salon!

Paid $80–100Body waxingBrazilian waxing
Kelsey8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Abby is a phenomenal esthetician if you’re looking for someone 🙂

Paid $20–40Body waxing
Trinity2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Abby has been my go to waxer since she was in school. She is professional, knowledgeable, and welcoming to all. I will always go back to her.

Paid $20–40Body waxing
josh6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Topher and all the staff at Focus Salon are FANTASTIC! Deep intricate knowledge and experience in all they do. Spectacular environment as well.

Paid $40–60HairstylingHair coloringBody waxing
JosephLocal Guide · 257 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great hair cut! With Topher.

Bang trimBeard trimBlowdry
Sidney3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Every experience I’ve had at Focus has been top notch!

Body waxingWaxing
Jaclyn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Im sure I've left a review before, but once again the aesthetician Torilla is the best! Thorough, cleanly, and personable.

Body waxing+ Cleanliness+ Quality+ Professionalism
Lyssa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

If you want an amazing skin care and waxing experience from the best aesthetician ever please come here and ask for Torilla. You will not be disappointed.

Body waxing+ Punctuality+ Cleanliness+ Quality
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Torilla is so very skilled in her area of expertise. She is the consummate professional, but also quite fun to be around. Great energy! Highly recommended!!!

Body waxing+ Punctuality+ Cleanliness+ Quality
LIZ7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Topher is AMAZING !!! He does my hair regularly. He really listens and pays attention to what the client is wanting. I have fine hair and he always knows how to cut it to make it look fuller. Plus he’s great with color, he can be as creative as you like. He does my hair for Derby every year. He also made me look…

Body waxingHair coloringHair extensions+ Punctuality+ Cleanliness+ Quality
HaleyLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Rating only, no written review.

Paid $100–120Shampoo & conditioningBlowoutsBody waxing
Lena8 months ago★★★★★

Rating only, no written review.

Paid $200+Body waxingBrazilian waxing
Kaitlynne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

Body waxingCurly hairHairstyling+ Punctuality+ Cleanliness+ Quality

Price

$66+12% vs typical hair salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut405$27–$53
Hairstyling251$27–$66
Hair coloring142$101–$214
Curly hair47$30–$58
Blowdry44—
Hair highlighting43$123–$214
Shampoo & conditioning37$35–$136
Blowouts35$41–$109

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