Experts Reviews · Company report
Focus Salon And Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%63+4.5Craft & service penalty95−0.5Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Focus Salon And Spa

Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 101 hair salons · 4.9★ from 930 Google reviews

Report card

Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Focus Salon And Spa is better than 92% of hair salons.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Focus Salon And Spa is better than 91% of hair salons.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Focus Salon And Spa is better than 95% of hair salons.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Focus Salon And Spa is better than 100% of hair salons.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Focus Salon And Spa is better than 100% of hair salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Focus Salon And Spa is better than 63% of hair salons.B
63

Reviews for your job

Customers hired Focus Salon And Spa for 8 kinds of job.

Focus Salon And Spa for haircut

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.407
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$27–$53
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “Haircut”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 81

All 407 Google reviews tagged “Haircut” · showing 20

ValerieLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

I love my new cut! My stylist Tommie gave me great feedback and listened to the ideas I had for my cut. I’m really happy with my new hairstyle. I wish I’d come in sooner.

Paid $40–60HaircutHairstylingCurly hair
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Tommie is one of the best in city if not the best

Paid $40–60Shampoo & conditioningHaircutHairstyling
Jerrod1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

Salon is a beautiful, fun, queer friendly place! Topher took a mess of hair and made it look fresh again! I appreciated the way he spent time explaining the dos and don’ts. Fabulous experience. Can’t wait for my next appointment!

Paid $200+Shampoo & conditioningHaircutCurly hair
Jessica5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Always a lovely greeting and such a sweet staff. Everyone comes out looking and feeling like a million bucks!

Paid $40–60Shampoo & conditioningHaircutHairstyling
GoogleFillerInformation1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

LGBTQ Owned, operated, and friendly - If you're part of the rainbow, COME HERE. 06OCT2026 - Total cost (plus tip of 25%) - $118 (WAXING, STYLIST: ABBY) Abby was the first to see us into the back of the facility, in which they have a private nook with a door so as to perform various styles of waxing without any…

Paid $80–100HaircutWaxing
crystalLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Everyone is so friendly and personable. I personally have had my haircut by Tommie and recently Alicia. Both do amazing jobs! My 13 year old recently had his hair cut by Kit. He liked the cut and Kit's personality. He very much enjoyed his first salon/ spa experience with Focus!

Paid $40–60Shampoo & conditioningKids' cutsHaircut
Lisa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Tommy is absolutely wonderful. He is so talented!!

Paid $200+Shampoo & conditioningHaircutHair coloring
BarbLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Focus salon is awesome! Best cut and color ever!

Paid $200+HaircutHairstylingHair coloring
AmandaLocal Guide · 75 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

My hair is INSANE (in the best possible way), cut and color with Topher and I always love my look but the bright vibrant dimensional red he achieved this time is next level gorgeous! Always focused on keeping my hair healthy and strong but still getting incredible results, so happy! (Picture is after 1 week, just…

Customer photo from Amanda's review
Paid $200+BlowoutsHaircutHair coloring
Connie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I love Kim. We have so much fun talking and sharing and I’m getting a fantastic haircut at the same time.

Paid $60–80Shampoo & conditioningHaircut
Angela6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Wonderful relaxing facial from Abbey and great cut by Kim.

Paid $120–140HaircutService not listed
AlexandraLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Exceptional service at this salon! I’ve gotten my hair cut many times and this is the first I’ve felt so comfortable. Kit was incredible, they’re so attentive and professional in every way, couldn’t recommend this place enough!

Paid $20–40Shampoo & conditioningBlowoutsHaircut
Shawk909 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

First time going there and had my hair cut and styled by Kit. She was super friendly and did a great job.

HaircutHairstyling
Denise17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I got a truly professional haircut from Kim. He was very knowledgeable on all products. The staff there was very friendly Kelly was very helpful when I was having problems with the parking meter. I will highly recommend this facility

Paid $80–100Haircut
Michelle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Kim is the absolute best as well as the whole staff at Focus salon. Everyone is welcoming and very fun. I look forward to my appointments!

HaircutHairstylingCurly hair
Tyler4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Topher and staff are all incredible! Absolute pleasure to deal with! Highly recommend!

Paid $80–100Shampoo & conditioningHaircut
Abby4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Awesome environment, friendly, and welcoming. Hair services were fantastic and exactly what I wanted. Just got a lash lift and tint and I cannot believe these are MY lashes. Highly recommend!

BlowoutsCurly hairGloss or Glaze
Kelsey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Tommie did a great job, they were very attentive to what I asked for and was quick to make adjustments. I will definitely be back to see them.

Paid $40–60Shampoo & conditioningHaircut
DJ6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I love what Topher was able to do for me? I’ve never loved my hair more!! Super friendly, caring staff like Kip and Austin. Please consider!!

Paid $60–80Haircut+ Cleanliness+ Quality+ Professionalism
Carrie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Alicia is a PRO! You are in good hands if you Book an appt with her. She loves what she does. I was a first time client, and I had a great haircut experience. I brought in 10 pics and she walked me thru them. Long hair to a shorter long blob. I can’t wait to get my color done by her as well.

Haircut

Show more haircut reviews (387 more) →

Price

$66+12% vs typical hair salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut405$27–$53
Hairstyling251$27–$66
Hair coloring142$101–$214
Curly hair47$30–$58
Blowdry44—
Hair highlighting43$123–$214
Shampoo & conditioning37$35–$136
Blowouts35$41–$109

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