Experts Reviews · Company report
Focus Salon And Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%63+4.5Craft & service penalty95−0.5Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Focus Salon And Spa

Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 101 hair salons · 4.9★ from 930 Google reviews

Report card

Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Focus Salon And Spa is better than 92% of hair salons.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Focus Salon And Spa is better than 91% of hair salons.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Focus Salon And Spa is better than 95% of hair salons.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Focus Salon And Spa is better than 100% of hair salons.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Focus Salon And Spa is better than 100% of hair salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Focus Salon And Spa is better than 63% of hair salons.B
63

Reviews for your job

Customers hired Focus Salon And Spa for 8 kinds of job.

Focus Salon And Spa for hairstyling

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.255
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$27–$66
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 96/100.How Job match is calculatedBuilt only from reviews Google tagged “Hairstyling”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 73

All 255 Google reviews tagged “Hairstyling” · showing 20

ValerieLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

I love my new cut! My stylist Tommie gave me great feedback and listened to the ideas I had for my cut. I’m really happy with my new hairstyle. I wish I’d come in sooner.

Paid $40–60HaircutHairstylingCurly hair
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Tommie is one of the best in city if not the best

Paid $40–60Shampoo & conditioningHaircutHairstyling
Elaine7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

Great experience! Kim, the stylist, recommended by a friend who has been a client of his for 30 years. Took the time to find the right color for a root touchup and taught me how to blow dry my hair for styling following the shampoo and hair cut.

Paid $40–60HairstylingHair coloring
Jessica5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Always a lovely greeting and such a sweet staff. Everyone comes out looking and feeling like a million bucks!

Paid $40–60Shampoo & conditioningHaircutHairstyling
crystalLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Everyone is so friendly and personable. I personally have had my haircut by Tommie and recently Alicia. Both do amazing jobs! My 13 year old recently had his hair cut by Kit. He liked the cut and Kit's personality. He very much enjoyed his first salon/ spa experience with Focus!

Paid $40–60Shampoo & conditioningKids' cutsHaircut
BarbLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Focus salon is awesome! Best cut and color ever!

Paid $200+HaircutHairstylingHair coloring
Elizabeth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Topher as always is the absolute best- he is a hair coloring and hair styling genius!!! All the staff are friendly and helpful. Highly, highly recommend !

Hair coloringHairstyling+ Punctuality+ Quality+ Professionalism
Shawk909 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

First time going there and had my hair cut and styled by Kit. She was super friendly and did a great job.

HaircutHairstyling
Michelle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Kim is the absolute best as well as the whole staff at Focus salon. Everyone is welcoming and very fun. I look forward to my appointments!

HaircutHairstylingCurly hair
Abby4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Awesome environment, friendly, and welcoming. Hair services were fantastic and exactly what I wanted. Just got a lash lift and tint and I cannot believe these are MY lashes. Highly recommend!

BlowoutsCurly hairGloss or Glaze
Andrew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Kit is an amazing hairdresser. She has serious skills at understanding what I am looking for and meeting me there. I always feel taken care of by her. All that on top of being an extraordinary soul and an amazing listener.

Paid $40–60Shampoo & conditioningHaircutHairstyling
Hannah16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I enjoyed the people, the atmosphere and the vibe at Focus and on top of all that, got a good haircut from Tommy.

Paid $80–100Shampoo & conditioningHaircutHairstyling
Ace2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

My stylist was so nice and super helpful. It was my first time booking at a queer friendly place and I was hesitant till I walked in. Everybody was super friendly and nice. My preferred pronouns were used and I had a great time overall. Definitely recommend especially if you are queer :)

Paid $40–60Shampoo & conditioningHairstylingBlowdry
Jamie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had a great experience at Focus - Bri did a wonderful job with my haircut!

Shampoo & conditioningHaircutHairstyling
Amanda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Topher is always wonderful. He makes me feel pampered. We tried a new color today, and my hair is so vibrant!

Paid $100–120HaircutHairstylingHair coloring
May2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very queer-friendly, I was able to openly talk about transition and how styling my hair plays into that. My stylist Kit talked me through everything she was doing and why, and how I could maintain hair at home. 10/10

Paid $40–60Shampoo & conditioningHaircutHairstyling
Danielle9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Kit was so wonderful and gave me the exact hairstyle I want. Can’t wait to be back!

HaircutHairstyling
Brittany3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Kelli is THE BEST!!! 10 stars ✨ across the board both times she has slayed my hair! Thank you, Kellz! 🤏🏽🫶🏽🩵😮‍💨

Paid $60–80Shampoo & conditioningBang trimHaircut
Chrystal1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

First time here and it was a great experience. Kelli was fantastic. My cut and color was great.

Paid $200+Shampoo & conditioningHaircutHairstyling
Amber9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Had a super fun time with Alicia as always she did amazing with my hair! Always book my appointments with her and she never let me down. I do a balayage with different colors this time I chose a chocolate latte with Carmel highlights an I've never loved my hair more then I do rn!! Thank you Alicia

Paid $180–200HairstylingBlowdryCurly hair

Show more hairstyling reviews (235 more) →

Price

$66+12% vs typical hair salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut405$27–$53
Hairstyling251$27–$66
Hair coloring142$101–$214
Curly hair47$30–$58
Blowdry44—
Hair highlighting43$123–$214
Shampoo & conditioning37$35–$136
Blowouts35$41–$109

Compare with