Experts Reviews · Company report
Focus Salon And Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%63+4.5Craft & service penalty95−0.5Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Focus Salon And Spa

Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 101 hair salons · 4.9★ from 930 Google reviews

Report card

Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Focus Salon And Spa is better than 92% of hair salons.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Focus Salon And Spa is better than 91% of hair salons.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Focus Salon And Spa is better than 95% of hair salons.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Focus Salon And Spa is better than 100% of hair salons.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Focus Salon And Spa is better than 100% of hair salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Focus Salon And Spa is better than 63% of hair salons.B
63

Reviews for your job

Customers hired Focus Salon And Spa for 8 kinds of job.

Focus Salon And Spa for shampoo & conditioning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.42
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$35–$136
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Shampoo & conditioning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 25

All 42 Google reviews tagged “Shampoo & conditioning”

Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Tommie is one of the best in city if not the best

Paid $40–60Shampoo & conditioningHaircutHairstyling
Jerrod1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

Salon is a beautiful, fun, queer friendly place! Topher took a mess of hair and made it look fresh again! I appreciated the way he spent time explaining the dos and don’ts. Fabulous experience. Can’t wait for my next appointment!

Paid $200+Shampoo & conditioningHaircutCurly hair
Jessica5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Always a lovely greeting and such a sweet staff. Everyone comes out looking and feeling like a million bucks!

Paid $40–60Shampoo & conditioningHaircutHairstyling
Claudia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

As per usual, the guys are WONDERFUL!!!

Paid $20–40Shampoo & conditioning
crystalLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Everyone is so friendly and personable. I personally have had my haircut by Tommie and recently Alicia. Both do amazing jobs! My 13 year old recently had his hair cut by Kit. He liked the cut and Kit's personality. He very much enjoyed his first salon/ spa experience with Focus!

Paid $40–60Shampoo & conditioningKids' cutsHaircut
Christe11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Love the salon. So well laid out. You are certainly pampered there. 🤩

Paid $40–60Shampoo & conditioningBlowouts
Lisa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Tommy is absolutely wonderful. He is so talented!!

Paid $200+Shampoo & conditioningHaircutHair coloring
Connie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I love Kim. We have so much fun talking and sharing and I’m getting a fantastic haircut at the same time.

Paid $60–80Shampoo & conditioningHaircut
AlexandraLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Exceptional service at this salon! I’ve gotten my hair cut many times and this is the first I’ve felt so comfortable. Kit was incredible, they’re so attentive and professional in every way, couldn’t recommend this place enough!

Paid $20–40Shampoo & conditioningBlowoutsHaircut
Daniel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Kit is the best! So fun, kind, and always does my platinum hair perfect :)

Shampoo & conditioningBlowdryHair highlighting
Tyler4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Topher and staff are all incredible! Absolute pleasure to deal with! Highly recommend!

Paid $80–100Shampoo & conditioningHaircut
Abby4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Awesome environment, friendly, and welcoming. Hair services were fantastic and exactly what I wanted. Just got a lash lift and tint and I cannot believe these are MY lashes. Highly recommend!

BlowoutsCurly hairGloss or Glaze
Kelsey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Tommie did a great job, they were very attentive to what I asked for and was quick to make adjustments. I will definitely be back to see them.

Paid $40–60Shampoo & conditioningHaircut
ClaudiaLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

My new schedule is the last appointment of the day and I love going in when only Daniel and Kim are in the shop. They provide uber service and they are the absolute best.

Paid $20–40Shampoo & conditioning
Laura9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great staff and Bree was awesome

Paid $20–40Shampoo & conditioningKids' cuts
Siddhi4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Tommy was so kind and helped me with any extra changes to my hairstyle! Would definitely recommend to anyone!

Paid $40–60Shampoo & conditioning
Andrew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Kit is an amazing hairdresser. She has serious skills at understanding what I am looking for and meeting me there. I always feel taken care of by her. All that on top of being an extraordinary soul and an amazing listener.

Paid $40–60Shampoo & conditioningHaircutHairstyling
Cindy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Bri did a great job once more!

Paid $40–60Shampoo & conditioning
Hannah16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I enjoyed the people, the atmosphere and the vibe at Focus and on top of all that, got a good haircut from Tommy.

Paid $80–100Shampoo & conditioningHaircutHairstyling
Stephanie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Kim is the best! Today we went drastic! Kim was careful and asked all the right questions - perfect! Thank you

Paid $80–100Haircut
OnyxLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Tommie did a great job, I'm very happy with how my hair came out. They were patient and listened to what I wanted and checked in frequently. They even were willing to keep adjusting it until I was happy. Well worth the visit!

Paid $40–60Shampoo & conditioningBlowoutsHaircut
Ace2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

My stylist was so nice and super helpful. It was my first time booking at a queer friendly place and I was hesitant till I walked in. Everybody was super friendly and nice. My preferred pronouns were used and I had a great time overall. Definitely recommend especially if you are queer :)

Paid $40–60Shampoo & conditioningHairstylingBlowdry
Jamie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had a great experience at Focus - Bri did a wonderful job with my haircut!

Shampoo & conditioningHaircutHairstyling
May2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very queer-friendly, I was able to openly talk about transition and how styling my hair plays into that. My stylist Kit talked me through everything she was doing and why, and how I could maintain hair at home. 10/10

Paid $40–60Shampoo & conditioningHaircutHairstyling
J3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

❤️ Topher is magic ❤️

Paid $80–100BlowdryHaircut
Danielle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Tommie did a beautiful job with my cut and color today, per usual. He also cut my tween’s hair, respecting her wishes and encouraging her. And he’s fun to talk to while I’m in the chair!

Paid $160–180Shampoo & conditioningKids' cutsBang trim
Brittany3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Kelli is THE BEST!!! 10 stars ✨ across the board both times she has slayed my hair! Thank you, Kellz! 🤏🏽🫶🏽🩵😮‍💨

Paid $60–80Shampoo & conditioningBang trimHaircut
Chrystal1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

First time here and it was a great experience. Kelli was fantastic. My cut and color was great.

Paid $200+Shampoo & conditioningHaircutHairstyling
Shirley9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Focus salon is a fun a welcoming salon. I've been with the same hair stylist for over 30 years. Kim is the best. However he has a very good crew! They listen and give you what you want.

Hair coloringHairstyling
Lisa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I LOVE the way Kelli cuts my hair. The salon is fabulous, very friendly and attentive staff, casual and fun. Not at all 'stuffy'!

Paid $60–80Shampoo & conditioningHaircut
GwenEdited 3 days ago★★★★★

Rating only, no written review.

Paid $60–80Haircut
Ana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Rating only, no written review.

Shampoo & conditioning
HaleyLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Rating only, no written review.

Paid $100–120Shampoo & conditioningBlowoutsBody waxing
Petraa month ago★★★★★

Rating only, no written review.

Paid $60–80Shampoo & conditioningHaircutHairstyling
BethanyLocal Guide · 1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Rating only, no written review.

Paid $40–60Shampoo & conditioningHaircutHairstyling
Bailey6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Paid $60–80Shampoo & conditioningHaircut
TracieLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Paid $40–60Shampoo & conditioningBlowoutsHairstyling
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Paid $160–180Shampoo & conditioningHairstylingBlowdry
Amanda4 months ago★

Rating only, no written review.

Paid $60–80Shampoo & conditioning
Beth7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Paid $40–60Shampoo & conditioningHaircutHairstyling
carmen6 months ago★★★★★

Rating only, no written review.

Paid $20–40Shampoo & conditioningKids' cutsHaircut
Katie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Rating only, no written review.

Paid $40–60Shampoo & conditioningEyebrow beautificationBlowouts

Price

$66+12% vs typical hair salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut405$27–$53
Hairstyling251$27–$66
Hair coloring142$101–$214
Curly hair47$30–$58
Blowdry44—
Hair highlighting43$123–$214
Shampoo & conditioning37$35–$136
Blowouts35$41–$109

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