Analyzing 7,667,4487.7M ReviewsFor 21,69121.7K Experts

Experts Reviews · Company report
Ford of Columbia Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%92+22.3Value 14%85+12Replies to reviews 7%3+0.2Momentum penalty91−0.9Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Ford of Columbia Service

Columbia, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #247Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.8★ from 772 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ford of Columbia Service is better than 86% of auto repair shops.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ford of Columbia Service is better than 92% of auto repair shops.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ford of Columbia Service is better than —% of auto repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ford of Columbia Service is better than 85% of auto repair shops.A
85
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ford of Columbia Service is better than 91% of auto repair shops.A
91
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ford of Columbia Service is better than 3% of auto repair shops.F
3

Reviews for your job

Customers hired Ford of Columbia Service for 8 kinds of job.

Ford of Columbia Service for auto maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#59 / 143
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “Auto maintenance”

Jerry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Always good customer service especially by Christian!

Reasonable priceTire rotationsVehicle InspectionAuto maintenance
MatthewLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Had both of my Fords serviced here recently, and the repair work was top-notch. Christian and Nick in the service department were fantastic—super communicative, professional, and thorough. They kept me in the loop the entire time and took great care of a surprise rear-axle issue on my '06 F-150. This would easily…

Reasonable priceAuto engine diagnosticAuto maintenanceService not listed
DavidLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I have been dealing with Sloan Ford since 1999 and with Ford of Columbia when they took over. I've got good service from both and still do. They work hard to keep your investment running smooth with their great people and services. Thank you. Dave

Reasonable priceTire rotationsVehicle InspectionAuto maintenance
Ashley7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Friendly, clean, and fast service.

Reasonable priceAuto maintenance
Steve7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Fast, dependable service. Very knowledgeable staff excellent communication. This will be my preferred dealer from now on.

Reasonable priceTire rotationsAuto maintenanceOil change
William9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Service agent got me in quickly and back on the road even quicker.

Reasonable priceVehicle InspectionAuto maintenanceOil change
Dale6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Had no problem with the service at Ford of Columbia. People were friendly and helpful I would recommend this dealership.The guys really did a great job I really appreciate the service. Thanks!

Reasonable priceAuto maintenanceOil change
Tom1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The service department at Ford of Columbia are totally Pro, knowledgeable and above and beyond helpful.

Reasonable priceTire rotationsVehicle InspectionAuto maintenance
Emily3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had a horrible experience with a different ford dealership, and I was recommended to come to this one. I will say, one of the best places ever. My advisor William was amazing and really took time to listen to my concerns. Made me feel like I was heard and did not make me feel like I was an inconvenience to them.

Not sureAuto maintenance
JackLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Columbia Ford continues to take good care of me and my Bronco OBX after one year!

Reasonable priceTire rotationsVehicle InspectionAuto maintenance
LisaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great service. They were on time and worked quickly. They pointed out the service I needed and the costs involved. Very courteous and kept me informed. Can highly recommend Ford.

Reasonable priceTire rotationsVehicle InspectionWheel alignment
Melanie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Service department was extremely helpful and talked with my Ford dealership in PA about what had / had not been done in their dealership. Clean and orderly— attractive show room and service office. Really nice folks. Glad I chose them for my dealership. Very pleased. :-)

Auto maintenanceGeneral repairs & maintenanceOil change
Daniela week ago★★★★

Rating only, no written review.

Reasonable priceVehicle InspectionAuto maintenanceOil change
carol5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Rating only, no written review.

Great priceTire rotationsAuto maintenanceOil change
David12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Rating only, no written review.

Great priceAuto battery replacementTire rotationsAuto maintenance
Bob2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Reasonable priceAuto maintenanceOil change
Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Great priceVehicle InspectionAuto maintenance
MarqusLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Great priceAuto maintenance
RobLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Auto maintenanceOil changeTire rotations

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 57%Overpriced 4%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Oil change80—
Tire rotations70—
Vehicle Inspection50—
Transmission21—
Auto maintenance19—
Electrical repair10—
General repairs & maintenance9—
Electrical6—

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