Analyzing 7,667,4487.7M ReviewsFor 21,69121.7K Experts

Experts Reviews · Company report
Ford of Columbia Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%92+22.3Value 14%85+12Replies to reviews 7%3+0.2Momentum penalty91−0.9Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Ford of Columbia Service

Columbia, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #247Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.8★ from 772 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ford of Columbia Service is better than 86% of auto repair shops.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ford of Columbia Service is better than 92% of auto repair shops.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ford of Columbia Service is better than —% of auto repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ford of Columbia Service is better than 85% of auto repair shops.A
85
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ford of Columbia Service is better than 91% of auto repair shops.A
91
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ford of Columbia Service is better than 3% of auto repair shops.F
3

Reviews for your job

Customers hired Ford of Columbia Service for 8 kinds of job.

Ford of Columbia Service for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.80
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#139 / 245
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 80 Google reviews tagged “Oil change” · showing 20

Mike4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★

Easily scheduled oil change & tire rotation. Vehicle was serviced in a timely manner as scheduled. I was notified of an open recall on the vehicle. Later I scheduled the recall repair. The recall repair was completed much quicker than estimated and I was kept notified of it's status all through the process.…

Customer photo from Mike's review
OverpricedTire rotationsVehicle InspectionOil change
Mike2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★

Ford of Columbia and Ben provide professional and courteous service!

Reasonable priceOil change
Madison5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★

They did an okay job on the oil change only recommended services based on mileage not quality of fluid or filters with recommendations. Also on the oil change the tech was careless and damaged one of my wheels pretty bad with his/her socket.

Customer photo from Madison's review
Reasonable priceTire rotationsOil change
Jerry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Always good customer service especially by Christian!

Reasonable priceTire rotationsVehicle InspectionAuto maintenance
Dan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Great Experience and Knowledgeable Staff! I was in and out in no time at all. Very comfortable waiting area!

Reasonable priceTire rotationsOil change
DanLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★

They have done my service for several years. I wouldn't go anywhere else.

Reasonable priceTransmissionAuto engine diagnosticTire rotations
Elizabeth8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★

Oil change and tire rotation got out pretty quick considering they seemed busy service department I am happy with not so much with the dealer always trying to buy my vehicle when I tell them over and over no

Reasonable priceTire rotationsOil change
Scott1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Fast, convenient and super friendly service. Thank you to Amber

Reasonable priceTire rotationsVehicle InspectionOil change
MichelleLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Got me right in at my appt time, kept me updated on what the findings were, made sure I knew what I was paying before the work was done and finished quickly and efficiently. Only wish a courtesy wash of the car could have been done.

Reasonable priceOil change
Dan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Service advisor was excellent. Facility was very nice to wait and stay. Their service was very good.

Reasonable priceTire rotationsOil change
JamesLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Courteous staff. Thanks

Reasonable priceOil change
Lynn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★

Pleased with overall experience!

Reasonable priceTire rotationsVehicle InspectionOil change
Michael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great service by my service advisor, Nick Collier! Had an oil change, vehicle inspection and factory recall done. The work was completed fast and done right!

Great priceVehicle InspectionOil changeService not listed
Deborah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Always fantastic with Ford if Colunbia!!

Great priceTire rotationsVehicle InspectionOil change
Laura4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Efficient and friendly. Very pleasant waiting area.

Tire rotationsOil change
DavidLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I have been dealing with Sloan Ford since 1999 and with Ford of Columbia when they took over. I've got good service from both and still do. They work hard to keep your investment running smooth with their great people and services. Thank you. Dave

Reasonable priceTire rotationsVehicle InspectionAuto maintenance
ToddLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They was able to take me in right away and they was able to change my oil and give me full service on my vehicle.

Great priceTire rotationsVehicle InspectionOil change
Shane10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Transmission replacement and the service department kept in touch and provided excellent timely updates daily

Great priceOil change
John10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Just completed the 2nd service on my truck, including 2 recalls. Everything was completed in a timely manner. All the staff I interacted with were very courteous and helpful.

Reasonable priceTire rotationsVehicle InspectionOil change
AaronLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The lady was super cool to my kids! They all got matchbox cars. Service was super fast. Thanks.

Reasonable priceOil change

Show more oil change reviews (60 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 57%Overpriced 4%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Oil change80—
Tire rotations70—
Vehicle Inspection50—
Transmission21—
Auto maintenance19—
Electrical repair10—
General repairs & maintenance9—
Electrical6—

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