How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%92+22.3Value 14%85+12Replies to reviews 7%3+0.2Momentum penalty91−0.9Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCOREFord of Columbia Service
Columbia, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #247Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.8★ from 772 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Ford of Columbia Service for 8 kinds of job.
Ford of Columbia Service for vehicle inspection
Clear ✕All 50 Google reviews tagged “Vehicle Inspection”
Easily scheduled oil change & tire rotation. Vehicle was serviced in a timely manner as scheduled. I was notified of an open recall on the vehicle. Later I scheduled the recall repair. The recall repair was completed much quicker than estimated and I was kept notified of it's status all through the process.…
excellent job- highly recommend Chris Farris , he goes above and beyond to ensure i was taken care and kept me informed -
Excellent customer service.
Always good customer service especially by Christian!
Fast, convenient and super friendly service. Thank you to Amber
Amazing service!! Love coming to this location.
Pleased with overall experience!
Great service by my service advisor, Nick Collier! Had an oil change, vehicle inspection and factory recall done. The work was completed fast and done right!
Always fantastic with Ford if Colunbia!!
I have been dealing with Sloan Ford since 1999 and with Ford of Columbia when they took over. I've got good service from both and still do. They work hard to keep your investment running smooth with their great people and services. Thank you. Dave
They was able to take me in right away and they was able to change my oil and give me full service on my vehicle.
Just completed the 2nd service on my truck, including 2 recalls. Everything was completed in a timely manner. All the staff I interacted with were very courteous and helpful.
Courteous and professional team provided timely service and repair.
Service agent got me in quickly and back on the road even quicker.
The service was great. They started working on my van shortly after my appointment time. The Service Advisor explained the work that was needed. They did not have to keep my van for several days. Thank you Nick.
Very friendly and service was done quickly
Friendly, fast and dependable. Good job as always.
The service department at Ford of Columbia are totally Pro, knowledgeable and above and beyond helpful.
Columbia Ford continues to take good care of me and my Bronco OBX after one year!
Usually I give Fors of Columbia 5 but this last time getting "The Works" service when i brought in my 2022 Ford Superduty, I was given a list of things that needed attention, that were recently serviced and or performed by that very same dealership. I was told it was an oversight by the mechanic. The next day,…
Christian is a great example of customer service. Thank you for taking care of me and resolving the mistake. You earned a new customer. Thank you again Christian.
Love this dealership! Great and friendly service and parts department.
all good tires installed asap
Great service. They were on time and worked quickly. They pointed out the service I needed and the costs involved. Very courteous and kept me informed. Can highly recommend Ford.
Friendly, and timely.
I took my 2022 Ford Ranger in for an oil change. I needed to wait for the vehicle so I was shown to the waiting area. They provide coffee and water to you and gave a vending machine if you want soda. I was kept updated on my truck thought my visit. They got me in and out quickly, which I appreciate. The costs for…
Will was great 👍 thanks
Quick Repair all on one day Communication great !
Was told my battery and starter were bad but after Will had his tech analyze the issues it was only the battery.
A great experience and a wonderful staff.
Great service. Friendly helpful people. Only place I would take my vehicle.m
Great personalized attention by Will!!!!
Fast and friendly service, went above and beyond expectations.
Recall follow through and service was prompt and comprehensive.
Feels like they are grifting in the service department. Was billed for service that wasn't done and I couldn't verify either way. Had I not asked questions they would have gladly ran my credit card.
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 80 | — |
| Tire rotations | 70 | — |
| Vehicle Inspection | 50 | — |
| Transmission | 21 | — |
| Auto maintenance | 19 | — |
| Electrical repair | 10 | — |
| General repairs & maintenance | 9 | — |
| Electrical | 6 | — |
